Frequently Asked Questions

• I am not sure if my order went through?

For a successful order, you should have received a confirmation number and / or confirmation email. You can also login to your account and check the User Menu > Order > Order History.

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You will see the tickets on the confirmation page and can print them directly
  2. In the confirmation email that you have received, there is a link to the "Print Tickets Page"
  3. You can login to your account and print tickets from: User Menu > Tickets > Print Tickets

• I received several charges on my credit card but purchased only once!

1- Check the User menu > Tickets > My Tickets to make sure your purchase went through only once. If you have purchased more than once, you may want to return them.

2- If you have submitted your transaction with a wrong billing address, the AVS (address verification system used by credit card processors to avoid fraud), will reject your payment but puts a temporary hold on the amount, also know as "authorization". Authorization is not a charge and will go away from your statement in a few days. Check your statement again in a few days and they should be gone.

• Do I need to print my e-tickets or can I show on my phone?

Most events accept mobile tickets while some others don't. Unless clearly mentioned in the event or the delivery method, you should try to print your tickets.

• I need to change my delivery method?

Contact us and we may be able to change your delivery method

• I need to change my seat or performance (I got the wrong tickets)?

If the return policy of the event allows returns, you can use the User menu > Tickets > return Tickets to return your tickets for "Store credit" and purchase your new tickets. Your store credit will get applied on the check out page.

Otherwise you can contact us and in some cases we may be able to exchange the tickets for you.

• I didn't receive a confirmation email or invoice?

First check your spam folder. If the email is not there, you have probably entered an invalid email address or you are using a system that blocks our emails.

To view, print or receive the confirmation and email as an invoice use the User menu > Orders > Order History and click on the icon for the invoice.

• I forgot my password? How do I sign in?

You can simply reset your password if you have entered the correct email address. Simply click on the sign in button, click on "Forgot password", wait a few minutes till you receive the password recovery code in your email and change your password.

• I cannot sign in and I don't get any emails from you. No welcome email, no password recovery and no confirmation email?

You have probably signed up with a wrong email address or have had a typo in your email address. You should probably sign up again with the correct email address. However, if you need to sign in to your account, you can contact us, send us your name and email address and we try to find your account and provide the actual email that you have signed up with. Using that email address you can sign in but you should probably sign up with your correct email address for further purchases.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see the list of available events. Click on the button for you desired event.
  3. You will be redirected to "Find Tickets" page where can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is Assigned Seat, you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats before making the purchase.
  4. Now that you have tickets in your shopping cart, press the “Proceed To checkout” button to go to checkout page. At this time if you are not logged in yet, it asks you to log in or create a new account. It is fast and easy.
  5. On the checkout page, choose the proper delivery method and fill out your billing and credit card information to complete the transaction
  6. Upon successful transaction, you should receive a confirmation number and a confirmation email will be sent to your email. You will also be able to see your tickets using "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you should be able to print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" from the top menu.

Ticket Delivery Methods

How To Receive the Purchased Tickets:

Each event may offer one or more ticket delivery methods. here are the common delivery methods:

  • E-tickets: If you have printers available, you can select e-tickets. Print your e-tickets and go directly to the door. If you don't have a printer at the moment of purchase, you can still choose e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Just make sure to print your tickets and bring them to the door.
  • Mobile e-tickets: Upon purchase you will be provided with e-tickets that you can simply show on your smartphone and get admitted
  • Will-call (pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified in the delivery method. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets
  • Mail: If mail is selected, you will be asked for a shipping address and the tickets will get mailed to you.

Returning A Ticket (Return Policy)

Join our Mailing list

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can registered for email notification during sign up.
  • If you have already signed up, login using your email address and password and click on My Account link on the main menu, check the proper boxes and Click “OK”.

Privacy Policy

Is Buying on sandalphonau Secure

Purchasing on sandalphonau is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • Your personal information are encrypted to ensure your privacy.

  • Our web site is secured by
  • We use SSL (Secure Socket Layer) for the "Check Out" and "Payment" pages so your personal information (including credit card number) will be encrypted during the transfer to server.

    What is SSL?

    SSL is the technology used widely over the internet for online banking and online shopping. This technology encrypts the data transfer between your computer and the internet.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    When you get to a secure page (for example sandalphonau check out page):

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" Yellow Lock will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).

      The security lock in InternetExplorer:
      Security in IE

      The security lock in FireFox:
      Security in FF
    3. The GoDaddy secure sign on our website:

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