Effective & Last Modified Sept. 1st, 2023
Ticketor (“We,” “Us”, “Our”) is unique, hosted ticketing platform that provides businesses and individuals a platform to conveniently sell tickets to their events directly to buyers. Through our platform, website, mobile apps, desktop apps, and services, we enable event organizers and people in charge of selling tickets to offer their tickets online and promote their events and for the buyers to purchase tickets, register for events and share them. We truly respect the privacy of our users and we are committed to protect and properly use their personal information. This policy describes how we may collect and use personal data and your rights and choices as visitors or users of our platforms.
We urge you to read and fully understand this policy before you access or use any of Ticketor's services. We will inform you of any updates to our Privacy Policy as we undertake new practices or adopt new policies.
Our Privacy Policy has been designed to address all aspects of the user experience with Ticketor. We operate and maintain several resources to provide you our services, and this Privacy Policy applies to all of them. We refer to the services we offer through our platforms as the “Services.” When we talk about “personal data” we mean information relating to you or that can be used alone or in combination with other information, to identify you.
How this Privacy Policy applies to you will depend on the manner in which you interact with Us. Please read below to understand how we collect and use your data.
Narsis Dev. Inc. does business under the name “Ticketor”, and has its principle place of business in California, United States. Please direct any questions, comments, or concerns regarding our Privacy Policy to TicketorPrivacy@Ticketor.com or www.ticketor.com/Account/ContactTicketor (preferred).
Our platforms may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-parties and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit or third party with whom you interact.
Our Services include providing our client’s the ability to sell tickets on web pages that they own and/or control. When you use one of our client’s websites, they control the personal data collected and processed through that website, not us. This Privacy Policy does not apply to third-party websites, products, or services, even if they link to our platforms or our platforms link to them. While we may process personal data for our clients that is collected through those web pages, we are not the controller of that information.
We collect information about you to provide our Services. In order for us to best provide our services to you, it is essential that we are able to collect and use the information pursuant to this Policy. In most cases, the information is necessary for fulfilling the relationship we have. Otherwise, we have a legitimate interest in collecting the information, or else ask your consent prior to its collection.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. We may use non-personal, aggregate data for any purposes. Also, we do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our Service is not targeted toward children. To use or access our Services you must be over 16 years of age. Please do not submit Personal Data to Services if you are under the age of 16 or regarding anybody who is under the age of 16. Ticketor does not knowingly collect Personal Data from children under the age of 16. If you believe your child or any child under the age of 16 has submitted Personal Data to us, please contact us from https://www.ticketor.com/Account/ContactTicketor (preferred) or at TicketorPrivacy@Ticketor.com, and we will delete that information from our databases.
If you sign up to use our Services (or provide information in anticipation of using them) we ask that you provide personal information to help facilitate this relationship. For example, we ask that you provide your full name and email address to create a client account. We collect personal information from you in the following situations:
Depending on how you use our services, the personal information we collect may differ. For ease of reference, we have categorized the types of information we collect about you as follows:
When you use our website, app, or other platforms of our Services, your device automatically provides information to us so we can customize how our platforms respond to you. This generally includes Technical Information. We may also collect usage information and statistics about your interaction with our Services platform. That information may include the addresses of our web pages that you visited, the URLs of referring or exiting pages, page views, time spent on the page, number of clicks, platform type, location data (if enabled), and other information about how you used the platform.
We have a legitimate interest in this information to understand how our clients, customers, and other visitors to our platforms use them. This information enables us to provide more relevant services, to understand the value of the services we provide, and to meet the needs of our clients and their customers.
Cookies are pieces of data that a website transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, email response and tracking.
Our platforms use cookies and Web beacons to provide enhanced functionality on the site (e.g., user ID and password prompts) and aggregate traffic data (e.g., what pages are the most popular), and to engage in marketing. These cookies may be delivered in a first-party or third-party context. We may also use cookies and web beacons in association with emails delivered by us. We do not sell or rent Personal Data to marketers or unaffiliated third parties. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser. To learn more about the cookies that are placed on our platform, please see our cookie policy.
From time to time, we may contact you via email or SMS for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, billing, account administrative, and/or other general communication. In order to improve our services, we may receive a notification when you open an email or SMS from us or click on a link therein.
If you would like to stop receiving marketing or promotional communication via email from us, you may opt out by clicking the unsubscribe link in the email, or set your email preferences in your account settings, or by replying STOP to SMS messages.
In order to process transactions, we are required to obtain certain personal data from third-party payment processors or other financial institutions. In addition, if a Client page includes links, APIs, or pixel tags from third parties like Google, Facebook, etc., we collect some information from them about your interaction with them and our sites.
We may also receive or obtain personal identifiable information from third-party sources such as payment processors, PayPal, your bank, connected social media, Google, Facebook, etc. We use this information to verify connections, account information, payment information, or other purposes related to the provision of our services.
We may also receive information from our Client about you. For example, our Clients may tailor the ticket-buying process on their webpages to include additional personal information, or they may import mailing lists. When this happens, we are not the controllers of this personal data and only act as a third-party processor.
We will only use your personal data when allowed by law. Generally, we will use your personal data: (a) where we need to perform the contract we are about to enter into or have entered into with you; (b) where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; and (c) where we need to comply with a legal or regulatory obligation. Generally, uses include the following actions:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to the use of third-party cookies. You have the right to withdraw consent to marketing at any time, or by setting your browser to reject third-party cookies or contacting us.
Below is a chart of some of the common ways in which we process your personal data. We have identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
|
To register you as a new client |
Contact Information Payment Information |
In furtherance of performance of a contract with you |
|
When you purchase tickets |
Contact Information Shipping Information Payment Information |
In furtherance of performance of a contract with you |
|
Notifying you about changes to our terms or privacy policy |
Contact Information |
Performance of a contract with you Necessary to comply with a legal obligation |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
Technical Information |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) |
|
To provide you with information and marketing communications about our products and services. |
Contact Information |
Legitimate Interests |
|
Customer support, Billing and late payment communications, |
Contact Information Technical Information |
legitimate Interests in maintaining customer satisfaction and facilitating contractual relationship. |
|
To provide you with customer support |
Contact Information Technical Information |
legitimate Interests in maintaining customer satisfaction and facilitating contractual relationship. |
From time to time, we may need to share your personal data with others.
This includes exchanging information with other companies and organizations for fraud protection and risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personal data of our customers for commercial purposes in violation of the commitments set forth in this Policy.
We may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of US, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.
In short, you may review, change, or delete your personal information or terminate your account at any time.
Whenever you have given consent to process your personal information, you can withdraw it by taking the following actions:
You may request access to, correction of, or deletion of your personal data. You can often go directly into the Service under Account Settings to take these actions.
Please note that even if you request for your personal data to be deleted, certain aspects may be retained for us to: meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us); exercise, establish or defend legal claims; and to protect against fraudulent or abusive activity on our Service. Data retained for these purposes will be handled as described in Section 10 “Data Retention”, below.
EU data subjects have certain rights with respect to your personal data that we collect and process. We respond to all requests we receive from individuals in the EEA wishing to exercise their data protection rights in accordance with applicable data protection laws.
You have the right to file a complaint with a supervisory authority about our collection and processing of your personal data.
To file a request or take action on one of your rights, please contact us at the contact details provided. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
California residents are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
Please send an email from https://www.ticketor.com/Account/ContactTicketor (preferred) or to TicketorPrivacy@Ticketor.com
We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Most areas of the site are secured by HTTPS and the communication between your browser to our servers are encrypted using industry standards SSL/TLS. We are regularly maintaining PCI DSS (Payment Card Industry Data Security Standards) certification and our system is regularly scanned and monitored for possible vulnerabilities and attacks.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
However, unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. We cannot and do not guarantee the absolute protection and security of your Personal Information, your User and Users of Users information or any other content that you upload or publish on our Service.
We recommend that:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
In some circumstances you can ask us to delete your data (see “EU Data Subjects Legal Rights”). In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We may store Personal Data by Ticketor and/or our authorized affiliates and service providers in the United States of America, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law and in accordance with this Privacy Policy. If you are visiting the Services from outside the United States, be aware that you are sending data including Your Personal Data to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence.
Ticketor complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Ticketor has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Ticketor has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
This Policy is expected to change from time to time. We reserve the right to update or modify this Policy at any time and provide notice to you by posting of the new Privacy Policy on this page with a change to the "Updated” date at the top of this Privacy Policy. In certain cases, we may, but are not required, to provide you with additional notifications of such modifications via emails or in-service notifications. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this website.
You are advised to review this Privacy Policy periodically for any changes specifically when you provide Personal Data to us. If You continue to use the Services following the effectiveness of any Modifications to this Privacy Policy, it constitutes your acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should stop accessing, browsing, viewing and using the Services immediately.
If you have a complaint about Ticketor’s privacy practices you should contact us:
By email: TicketorPrivacy@Ticketor.com
By visiting this page on our website: https://www.ticketor.com/Account/ContactTicketor (preferred)
We will take reasonable steps to work with you to attempt to resolve your complaint.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Ticketor commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF should first contact Ticketor using the contact form or email address provided above. We will investigate the issue and try to resolve any complaints or disputes regarding the use or disclosure of Personal Information within 45 days of receiving your complaint.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Ticketor commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner's Office (ICO) and the Gibraltar Regulatory Authority (GRA) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF that we do not otherwise satisfactorily address with you directly..
The Federal Trade Commission has jurisdiction over Ticketor's compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF.
Under certain conditions you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Ticketor requires that its integrated service providers that have access to personal information from EU consumers have either self-certified to the DPF Principles, are subject to the EU Privacy Directive, or enter into a written agreement with us that requires them to provide at least the same level of privacy protection as is required by the relevant DPF Principles. Ticketor is potentially liable if such third party service providers process your personal information in a manner that is inconsistent with the DPF Principles.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have any questions or wish to register a complaint in relation to this Privacy Policy or the manner in which your personal data is used by us, please contact us from https://www.ticketor.com/Account/ContactTicketor or at TicketorPrivacy@Ticketor.com.