Ticketor Privacy Policy

Effective & Last Modified Sept. 13th, 2018



  1. Introduction

    Ticketor (“We,” “Us”, “Our”) is unique, hosted ticketing platform that provides businesses and individuals a platform to conveniently sell tickets to their events directly to buyers. Through our platform, website, mobile apps, desktop apps, and services, we enable event organizers and people in charge of selling tickets to offer their tickets online and promote their events and for the buyers to purchase tickets, register for events and share them. We truly respect the privacy of our users and we are committed to protect and properly use their personal information. This policy describes how we may collect and use personal data and your rights and choices as visitors or users of our platforms.

    We urge you to read and fully understand this policy before you access or use any of Ticketor's services. We will inform you of any updates to our Privacy Policy as we undertake new practices or adopt new policies.

  2. Application

    Our Privacy Policy has been designed to address all aspects of the user experience with Ticketor. We operate and maintain several resources to provide you our services, and this Privacy Policy applies to all of them. We refer to the services we offer through our platforms as the “Services.” When we talk about “personal data” we mean information relating to you or that can be used alone or in combination with other information, to identify you.

    How this Privacy Policy applies to you will depend on the manner in which you interact with Us. Please read below to understand how we collect and use your data.

  3. Who We Are

    Narsis Dev. Inc. does business under the name “Ticketor”, and has its principle place of business in California, United States. Please direct any questions, comments, or concerns regarding our Privacy Policy to Privacy@Ticketor.com or www.ticketor.com/Account/ContactTicketor (preferred).

    Our platforms may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-parties and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit or third party with whom you interact.

    Who We Are Not

    Our Services include providing our client’s the ability to sell tickets on web pages that they own and/or control. When you use one of our client’s websites, they control the personal data collected and processed through that website, not us. This Privacy Policy does not apply to third-party websites, products, or services, even if they link to our platforms or our platforms link to them. While we may process personal data for our clients that is collected through those web pages, we are not the controller of that information.

  4. The Data We Collect About You

    We collect information about you to provide our Services. In order for us to best provide our services to you, it is essential that we are able to collect and use the information pursuant to this Policy. In most cases, the information is necessary for fulfilling the relationship we have. Otherwise, we have a legitimate interest in collecting the information, or else ask your consent prior to its collection.

    We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. We may use non-personal, aggregate data for any purposes. Also, we do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

    Children:

    Our Service is not targeted toward children. To use or access our Services you must be over 16 years of age. Please do not submit Personal Data to Services if you are under the age of 16 or regarding anybody who is under the age of 16. Ticketor does not knowingly collect Personal Data from children under the age of 16. If you believe your child or any child under the age of 16 has submitted Personal Data to us, please contact us from https://www.ticketor.com/Account/ContactTicketor (preferred) or at privacy@ticketor.com, and we will delete that information from our databases.

  5. How We Collect Your Personal Data.

    Information You Provide to Us

    If you sign up to use our Services (or provide information in anticipation of using them) we ask that you provide personal information to help facilitate this relationship. For example, we ask that you provide your full name and email address to create a client account. We collect personal information from you in the following situations:

    Depending on how you use our services, the personal information we collect may differ. For ease of reference, we have categorized the types of information we collect about you as follows:

    Use of our websites or apps

    When you use our website, app, or other platforms of our Services, your device automatically provides information to us so we can customize how our platforms respond to you. This generally includes Technical Information. We may also collect usage information and statistics about your interaction with our Services platform. That information may include the addresses of our web pages that you visited, the URLs of referring or exiting pages, page views, time spent on the page, number of clicks, platform type, location data (if enabled), and other information about how you used the platform.

    We have a legitimate interest in this information to understand how our clients, customers, and other visitors to our platforms use them. This information enables us to provide more relevant services, to understand the value of the services we provide, and to meet the needs of our clients and their customers.

    Cookies and web beacons

    Cookies are pieces of data that a website transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, email response and tracking.

    Our platforms use cookies and Web beacons to provide enhanced functionality on the site (e.g., user ID and password prompts) and aggregate traffic data (e.g., what pages are the most popular), and to engage in marketing. These cookies may be delivered in a first-party or third-party context. We may also use cookies and web beacons in association with emails delivered by us. We do not sell or rent Personal Data to marketers or unaffiliated third parties. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser. To learn more about the cookies that are placed on our platform, please see our cookie policy.

    Information We Receive from Third Parties

    In order to process transactions, we are required to obtain certain personal data from third-party payment processors or other financial institutions. In addition, if a Client page includes links, APIs, or pixel tags from third parties like Google, Facebook, etc., we collect some information from them about your interaction with them and our sites.

    We may also receive or obtain personal identifiable information from third-party sources such as payment processors, PayPal, your bank, connected social media, Google, Facebook, etc. We use this information to verify connections, account information, payment information, or other purposes related to the provision of our services.

    We may also receive information from our Client about you. For example, our Clients may tailor the ticket-buying process on their webpages to include additional personal information, or they may import mailing lists. When this happens, we are not the controllers of this personal data and only act as a third-party processor.

  6. How We Use Your Personal Data

    We will only use your personal data when allowed by law. Generally, we will use your personal data: (a) where we need to perform the contract we are about to enter into or have entered into with you; (b) where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; and (c) where we need to comply with a legal or regulatory obligation. Generally, uses include the following actions:

    Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to the use of third-party cookies. You have the right to withdraw consent to marketing at any time, or by setting your browser to reject third-party cookies or contacting us.

    Purposes for which we will use your personal data

    Below is a chart of some of the common ways in which we process your personal data. We have identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/Activity Type of data Lawful basis for processing

    To register you as a new client

    Contact Information

    Payment Information

    In furtherance of performance of a contract with you

    When you purchase tickets

    Contact Information

    Shipping Information

    Payment Information

    In furtherance of performance of a contract with you

    Notifying you about changes to our terms or privacy policy

    Contact Information

    Performance of a contract with you

    Necessary to comply with a legal obligation

    To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

    Technical Information

    Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

    To provide you with information and marketing communications about our products and services.

    Contact Information

    Legitimate Interests

    Customer support, Billing and late payment communications,

    Contact Information

    Technical Information

    legitimate Interests in maintaining customer satisfaction and facilitating contractual relationship.

    To provide you with customer support

    Contact Information

    Technical Information

    legitimate Interests in maintaining customer satisfaction and facilitating contractual relationship.

  7. Disclosures Of Your Personal Data

    From time to time, we may need to share your personal data with others.

    Ticketor Clients
    . When you purchase a ticket for a specific event, our Client (the event organizer) is the controller of your information and we provide personal information to them pursuant to our contract with them. This is done to ensure you receive your tickets. This includes receipt of Contact Information, Payment Information, and Technical Information. The personal information shared depends on the Client’s instructions to us.

    To Payment Card Processors
    . We share personal information with payment card processors and other financial institutions in order to process payments. We also share specific information about your purchase to our Client (the event organizer) so that they can know who is attending their event, among other things.

    Third Party Service Providers
    . We may share your information, including Contact Data and Technical Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, fraud detection and prevention, customer care, or performing analytics. Our contracts with these third parties require them to maintain the confidentiality of the personal data we provide to them, only act on our behalf and under our instructions, and not use personal data for purposes other than the product or service they're providing to us or on our behalf.

    Protection of Ticketor and Others
    . We may share personal data when we believe it is appropriate to enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Ticketor, Ticketor affiliates, our products and services, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personal data of our customers for commercial purposes in violation of the commitments set forth in this Notice.

    Response to Subpoenas and Other Legal Requests
    . We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief we're required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request.

    Safety, Legal Purposes and Law Enforcement
    . We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence. We may disclose your Personal Data if required to do so by law, with or without notice to you, in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

    This includes exchanging information with other companies and organizations for fraud protection and risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personal data of our customers for commercial purposes in violation of the commitments set forth in this Policy.

    We may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of US, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

    To Authorized Third Parties.
    We share data with parties directly authorized by a User to receive Data, such as when a User authorizes a third-party application provider to access the User’s Ticketor account. The use of Data by an authorized third party is subject to the third party’s privacy policy;

    Sale of Our Business
    . If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.

    With your Consent
    . Other than as set out above, we will provide you with notice and the opportunity to choose when your personal data may be shared with other third parties.

  8. Your Choices and Rights (EU Data Subjects Privacy Terms)

    Your Choices

    Whenever you have given consent to process your personal information, you can withdraw it by taking the following actions:

    Your Rights

    EU data subjects have certain rights with respect to your personal data that we collect and process. We respond to all requests we receive from individuals in the EEA wishing to exercise their data protection rights in accordance with applicable data protection laws.

  9. Data Security

    We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Most areas of the site are secured by HTTPS and the communication between your browser to our servers are encrypted using industry standards SSL/TLS. We are regularly maintaining PCI DSS (Payment Card Industry Data Security Standards) certification and our system is regularly scanned and monitored for possible vulnerabilities and attacks.

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    However, unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. We cannot and do not guarantee the absolute protection and security of your Personal Information, your User and Users of Users information or any other content that you upload or publish on our Service.

    We recommend that:

    1. You set strong passwords for your User Account
    2. Avoid providing us with any sensitive data that its disclosure could cause you substantial or irreparable harm
    3. Do not share personal and sensitive information in chat or email
    4. If You have reason to believe that Your interaction with us is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately.
  10. Data Retention

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.

    In some circumstances you can ask us to delete your data (see “EU Data Subjects Legal Rights”). In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  11. International Data Transfers

    We may store Personal Data by Ticketor and/or our authorized affiliates and service providers in the United States of America, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law and in accordance with this Privacy Policy. If you are visiting the Services from outside the United States, be aware that you are sending data including Your Personal Data to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. We comply and adhere to the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal data from European Union member countries, United Kingdom and Switzerland. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy https://www.privacyshield.gov . Ticketor.com is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Ticketor.com complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, UK and Switzerland, including the onward transfer liability provisions. Ticketor is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

    Where we transfer your personal data to third party service providers outside of the EEA, we implement safeguards to protect your personal information. Specifically, we utilize one of the mechanisms, below.

  12. Updates to Our Privacy Policy

    This Policy is expected to change from time to time. We reserve the right to update or modify this Policy at any time and provide notice to you by posting of the new Privacy Policy on this page with a change to the "Updated” date at the top of this Privacy Policy. In certain cases, we may, but are not required, to provide you with additional notifications of such modifications via emails or in-service notifications. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this website.

    You are advised to review this Privacy Policy periodically for any changes specifically when you provide Personal Data to us. If You continue to use the Services following the effectiveness of any Modifications to this Privacy Policy, it constitutes your acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should stop accessing, browsing, viewing and using the Services immediately.

  13. California Privacy Rights

    California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email from https://www.ticketor.com/Account/ContactTicketor (preferred) or to Privacy@Ticketor.com

  14. Dispute Resolution

    If you have a complaint about Ticketor’s privacy practices you should contact us:

    By email: privacy@ticketor.com

    By visiting this page on our website: https://www.ticketor.com/Account/ContactTicketor (preferred)

    We will take reasonable steps to work with you to attempt to resolve your complaint.

    If you are resident of the EEA and believe that your information has not been processed in compliance with the Privacy Shield Principles may raise their complaints in a number of ways. If you have questions or complaints regarding the use or disclosure of your Personal Information, you can email us from https://www.ticketor.com/Account/ContactTicketor (preferred) or at privacy@Ticketor.com. We will investigate the issue and try to resolve any complaints or disputes regarding the use or disclosure of Personal Information within 45 days of receiving your complaint. We have further committed to cooperate and comply with the panel of European data protection authorities (DPAs) in the resolution of any Privacy Shield complaints that we do not otherwise satisfactorily address with you directly. Your DPA contact details can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm . Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

  15. How to Contact Us

    If you have any questions or wish to register a complaint in relation to this Privacy Policy or the manner in which your personal data is used by us, please contact us from https://www.ticketor.com/Account/ContactTicketor or at Privacy@Ticketor.com.