Ticketor - How to: Set Up Your Box Office (Thermal printer, Credit card reader)

Set Up Your Box Office (Thermal printer, Credit card reader)

Full video and article on setting up box-office can be found here

This section explains how you can setup your box-office or retail location.

To learn about compatible equipment and to purchase one, check out Find / Buy Box-Office and Scanning Equipment

1- Credit Card Reader:

Magtek

Magtek card reader

  1. Purchase a compatible credit card reader from Ticketor's store or contact us for a list of compatible scanners.
  2. Connect the credit card reader to a USB port in your computer.
  3. Wait a few minutes till the card reader is recognized by the computer and the LED on the reader goes green
  4. Test: Open a text editing software, click inside the text box to make that the active window, swipe a credit card. If the data shows up in your text editor, it means that you are all set to go.
  5. Use Control Panel > Box-Office > Credit-card reader to configure your card reader
  6. On the checkout page, click on the "Swipe Credit Card" icon and then swipe the credit card in either direction to fill out the related field.

Stripe Verifone or BBPOS WisePOS E

Stripe Verifone Card Reader

Or if you are using a Stripe payment processor, you can use the Stripe Verifone or BBPOS WisePOS E credit card reader that processes the transaction as card-present and qualifies you for lower payment processing fee.  Purchase the card reader here

  1. You have to connect the Stripe reader to the power and also to the same network as this device
  2. You have to register the Stripe reader in your Stripe dashboard before it can be found.   Instructions
  3. Use Control Panel > Box-Office > Credit-card reader to configure your card reader

2- Thermal Printer:

Important Update: Chrome, Edge and some other browsers have made changes that blocks the website to print to the thermal printer. Go to chrome://flags/#block-insecure-private-network-requests and DISABLE the flag "Block insecure private network requests." to make the printer work again.

Please follow the instructions here.