Ticketor: Sell event and tickets online or at a box-office. How to: Get Reviewed (Avoid bad reviews)

Get Reviewed (Avoid bad reviews)

Reviews help your business grow and get more customers. It is an essential part and asset of any business. It also allows your customers to voice their satisfactions or dissatisfactions and so improve your overall performance.

In the technology era, reviews are not optional anymore. Customers can review any business on public sites like Google and Yelp, regardless of whether the business approves that or not.

Why Ticketor's Reviews and how can it improve and protect your business:

While most free review systems like Google or Yelp allow reviews from non-customers and potentially fake or hostile individuals, and offer no way for the business to dispute a fake or hostile review, Ticketor allows review only from verified buyers.

By offering Ticketor's review system, you provide a way for your customers to provide their feedback and have their voice heard and so reducing the chance of them reaching out to public review sites that you have no control over.

What about bad reviews?

While good reviews help grow your business, bad reviews can hurt the business. The rule of thumb in resolving a bad review is to try to contact the reviewer and resolve the issue. Unlike with other review sites where the reviewer is unknown or may be fake, reviewers on Ticketor are your real customers and so you have access to their contact information.

We understand that some reviewers are unreasonable and unfair and not willing to resolve the issue. To make the system fair to the business, you have the option to delete the unfair review permanently.

While Ticketor's Review system is free, deleting a review comes at a fee. The fee is there to ensure that the reviews are as honest and fair as possible.

How much does it cost?

The review system is free and you can opt in or out at any time from "Control Panel > Account & Settings > Site Settings > Reviews"

The fee for deleting a review starts at $35 for the first review that gets deleted in a year, and goes up by $20 for any subsequent review that gets deleted in the one year interval.

Enhanced Reviews

Enhanced Reviews is available for a small monthly fee and it gives you a 2-week window to approve each new or updated review, before they become publicly available.

If you approve the review, it will become publicly available right away. Otherwise, you have 2 weeks to contact the reviewer and resolve the bad review or delete the review.

Enhanced reviews, make sure you get a chance to deal with any potential bad review, before it becomes available to the public.

Set Up Reviews

View / Approve / Delete Reviews