Ticketor: Sell event and tickets online or at a box-office. How to: POS (Point of Sale): Sell tickets over the phone or face-to-face at a retail location or the box-office

POS (Point of Sale): Sell tickets over the phone or face-to-face at a retail location or the box-office

Ticketor is a full-featured box-office solution. You can use it to sell tickets online, over the phone or at a retail location, ticket booth or box-office.

What do we need?

1- The user selling the tickets, needs to have "Sales Agent" role, potentially with the permission to sell in cash. Check out "Users with special permission" section for more information.

2- You also need a computer / laptop or tablet connected to internet.

3- For face-to-face sales, you probably need a printer and optionally a credit card reader. You can use a regular ink-jet or laser printer to print paper tickets, or a professional thermal printer to print professional hard-copy tickets. Check out "Set Up Your Box Office" section for more information about the equipment. Credit card reader is optional. You can manually enter the credit card information using your keyboard, however, a credit card reader speeds up the data entry.

How does it work?

There are 2 methods that a sales agent can use to sell tickets over-the-phone or face-to-face.

Option 1 (preferred): Use the "Control Panel > Box-Office > Sales Page (POS)" or the direct link of https://www.ticketor.com/pos to get to the fast, touch-friendly, POS (point of sales) page, where you can quickly select tickets, sell them for cash or credit card and print them out on a thermal or regular printer, or email the e-tickets or keep them at will-call.

If the buyers email address is entered, they will receive the sales confirmation email. Depending on the delivery method you select, the confirmation email may or may not include e-tickets. 'Direct Delivery' is the default delivery method. 'Direct delivery' may or may not include the e-tickets in the confirmation email based on your configuration at Control Panel > Account & Settings > Delivery Methods.

To learn about running the application in kiosk mode, also known as single app or pinned mode, check out Running the Gate Control and POS app in kiosk mode

Option 2: Simply add the proper tickets to your shopping cart, as if you were buying for yourself, and proceed to the checkout page. On the checkout page, enter the buyer's information and their credit card information. If the buyers email address is entered, they will receive the sales confirmation email and if "Print e-tickets" is selected as the delivery method, e-tickets will be included in the confirmation email. If the buyer does not have an email, you can select will-call or mail (post) for the delivery option and they can pick their tickets up or receive them in mail. For face-to-face sales, when you print the tickets right away and hand them in, and that you don't necessarily need buyer's name and email, you can select the "Fast mode - Cash" or "Fast mode - Credit card" to skip extra data entry. Also, set the delivery method to "Direct" to print the tickets and hand them in directly.

Check out Control Panel > Help & Support > Help & Instructions > Set Up Your Box Office (Thermal printer, Credit card reader) for detailed information on setting up thermal printers and credit card readers.