Ticketor: Sell event and tickets online or at a box-office. How to: Ticket Delivery & Delivery Options

Ticket Delivery & Delivery Options

Ticketor supports all type of delivery methods. By default, the system comes with 2 delivery methods.

  • Will-Call: Means that the buyer will pick up the tickets at the venue before the event
  • e-tickets (print or show on your phone): means that the buyer will either print their tickets or show them on their phone to get admitted.

However, you can define your own delivery methods and associate fees with them. Delivery methods such as different types of mail (post), pick up from a certain location or retail store, ... .

To create or edit delivery methods use Control Panel > Events & Venues > Delivery Methods.

Each event can offer one or more delivery methods. To select delivery methods for an event, edit the event and from the Delivery tab, tick the ones that you want to offer.

e-Tickets


E-ticket is the easiest, most automated and most popular delivery method. As soon as the buyer purchases the tickets, they can print the tickets out or they can show them on their phone. They also receive a confirmation email with a link to their tickets. They can also access their e-tickets by logging in to their account and using the User Menu > Tickets > Print e-tickets

e-Tickets are secured using a hard-to-generate code that is printed on each e-ticket. It is printed in QR code format, barcode format and human readable digits. At the gate, tickets should be validated to make sure they are valid and they are not duplicate (not being used more than once).

All you have to do, is to validate or scan those tickets at the gate. Check out Control Panel > Help & Support > Help & Instructions > Gate Control & E-Ticket Validation for more information.


Will-Call (Venue Pickup or collection)


Another delivery method is will-call where the customer picks up his tickets at a booth at the venue or a designated pick up location before the event. Users who don't have access to a printer may choose this option.

If will-call is offered as the delivery method, you should be prepared to deliver the will-call tickets.

There are 2 methods to deliver will-call tickets:

  1. Print and hand out the tickets as the buyer shows up:

    You can use the Box Office menu > Ticket Pickup page to find the invoice by confirmation number, email, invoice number or credit card number. When you hit search, a list of invoices that match your criteria will show up in the list.

    The invoices that are set for will-call and are NOT delivered yet, will have a icon. Clicking on the icon, will print the tickets and mark the invoice as delivered.

    You can print on a regular paper/printer or you can use thermal printers to print professional tickets.

    A receipt will be printed with each invoice, which you can have it signed and keep for your records.

    You can also view/edit the invoice using the icon.

  2. Print all the will-call tickets in bulk and take to the venue:

    On the events date, you can use the Control Panel > Events & Venues > Print Tickets page. Select your event and from the Actions menu, select "Print will-call tickets".

    Then you can print all will-call tickets, sorted in alphabetic order. You can print on regular paper/printer or you can use thermal printers to print professional tickets.

    A receipt/header with the buyer's information will be printed with each invoice, which you can have it signed and keep for your records.

    At this point, you should probably disable the will-call option for the event so more tickets are not sold as will-call.

Mail (post)


You can also offer delivery by mail. You can consult the post office or any mailing service to find the proper mailing options and the fees.

When a ticket is sold that requires shipping, you will get a confirmation email with "(Requires Shipping)" in the subject. However, you should not rely on emails and you should check regularly for the invoices that require shipping.

There are 2 methods to print "mail" tickets:

  1. Print and mail the tickets invoice by invoice:

    You can use the "Control Panel > Events & Venues > Sales & Invoices" page to see all the recent invoices. Set the date range properly and set the "Shipping" to "Not shipped yet". Then hit the "Refresh" button.

    The invoices that require shipping (and are not shipped yet) will show up and they will have a icon. Clicking on the icon, will print the tickets and mark the invoice as "shipped".

    You can print on regular paper/printer or you can use thermal printers to print professional tickets.

    A header will be printed with each invoice, with the shipping address.

    You can also view/edit the invoice using the icon.

  2. Print all the "mail" tickets in bulk for certain date range:

    You can use the Control Panel > Events & Venues > Print Tickets page. Select your event and from the Actions menu, select "Print mail tickets".

    Then you can print all mail tickets, sorted in alphabetic order. You can print on regular paper/printer or you can use thermal printers to print professional tickets.

    A header will be printed with each invoice, with the shipping address.

    By entering a date/time in the "Tickets sold after" field, you can limit the print to invoices issued after a certain date and so you can ship on a regular basis.


Direct Delivery


Direct delivery is available to admins / sales agents, to be able to sell tickets face-to-face, at the ticket booth or retail location and print the tickets right away and hand them out.

When direct delivery is selected and the buyer's email address is entered, the buyer receives a confirmation email with or without the e-tickets, depending on the setting you specify on Control Panel > Events & Venues > Delivery Methods

Changing Delivery Methods


If you need to change the delivery method of tickets in an invoice, you can edit the invoice and change the delivery methods. Use the "Control Panel > Events & Venues > Sales & Invoices" page to see all the recent invoices. Set the date range properly and use other filter options to find the invoice.

Click on icon to edit the invoice. Change the delivery method for each ticket and click on "Update delivery methods".

To get more information and familiarize yourself with the concept please check out this article