Help

Frequently Asked Questions

• I am not sure if my order went through?

For a successful order, you should have received a confirmation number and / or confirmation email. You can also login to your account and check the User Menu > Order > Order History.

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You will see the tickets on the confirmation page and can print them right away
  2. In the confirmation email that you have received, there is a link to the "Print Tickets"
  3. You can login to your account and print tickets from: User Menu > Tickets > Print Tickets

• I received several charges on my credit card but purchased only once!

1- Check the User menu > Tickets > My Tickets to make sure your purchase went through only once. If you have purchased more than once, you may want to return the duplicates.

2- If you have submitted your transaction with a wrong billing address, the AVS (address verification system used by credit card processors to avoid fraud), will reject your payment but puts a temporary hold on the amount, also known as "authorization". Authorization is not a charge and will go away from your statement in a few days. Check your statement again in a few days and they should be gone.

• Do I need to print my e-tickets or can I show on my phone?

Most events accept mobile tickets while some others don't. Unless clearly mentioned in the event or the delivery method, you should try to print your tickets.

• I need to change my delivery method?

Contact us and we may be able to change your delivery method

• I need to change my seat or performance (I got the wrong tickets)?

If the returns policy of the event allows returns, you can use the User menu > Tickets > Return Tickets to return your tickets for "Store credit" and purchase the new set of tickets. Your store credit will get applied on the checkout page.

Otherwise you can contact us. We may be able to exchange the tickets for you.

• I didn't receive a confirmation email or invoice?

First check your spam folder. If the email is not there, you have probably entered an invalid email address or you are using a system that blocks our emails.

To view, print or receive the confirmation and email as an invoice use the User menu > Orders > Order History and click on the icon for the invoice.

• I forgot my password? How do I sign in?

You can simply reset your password if you have entered the correct email address. Simply click on the sign in button, click on "Forgot password", wait a few minutes till you receive the password recovery code in your email and change your password.

• I cannot sign in and I don't get any emails from you. No welcome email, no password recovery and no confirmation email?

You have probably signed up with a wrong email address or have had a typo in your email address. You should probably sign up again with the correct email address. However, if you need to sign in to your account, you can contact us, send us your name and email address and we try to find your account and provide the actual email that you have signed up with. Using that email address, you can sign in but you should probably sign up with your correct email address for further purchases.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the button for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is on an 'Assigned Seat' basis, you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats before making the purchase.
  4. Now that you have tickets in your shopping cart, press the “Proceed to Checkout” button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

Ticket Delivery Methods

How To Receive Your Purchased Tickets:

Each event may offer one or more ticket delivery methods. Here are the most common delivery methods:

  • E-tickets: If you have printers available, you can select e-tickets. Print your e-tickets and go directly to the venue. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Just make sure to print your tickets and bring them to the venue.
  • Mobile e-tickets: Upon purchase you will be provided with e-tickets that you can simply show on your smartphone to get admittance.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

How To Return Tickets:

We understand that your plans may change and you may need to return your tickets.

Our returns policy may vary from event to event so please read the returns policy on the event information page carefully. If allowed by the event's returns policy, you can return your tickets up to a set time before the event to obtain a refund to your credit card or store credit which can be used towards further purchases. Certain charges may apply in each case.

Notes:
  • No refunds unless indicated by the event's returns policy.
  • Tickets will not be refunded if you fail to show up for the event or to return your ticket(s) within the specified period
  • Service charges are not refundable.
  • If you have used “One Stage Productions” credit to purchase your ticket(s), you will be entitled only to “One Stage Productions” credit for your returned ticket(s). It will not be possible to refund the amount to your credit card.

 

To return a ticket:

  1. Click on “Return Tickets” link on the left.
  2. Select the correct invoice and hit refresh.
  3. For each ticket that you want to return, click on the “Add to Return List”.
  4. Select the refund type (One Stage Productions Credit or Refund to Credit Card)
  5. Press the return button.

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up.
  • If you have already signed up, login using your email address and password and click on My Account link on the main menu, check the proper boxes and Click “Save”.

Privacy Policy

Is Buying on one-stage-tickets Secure

Purchasing on one-stage-tickets is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • Your personal information is encrypted to ensure your privacy.

  • Our web site is secured by GODADDY.
  • We use SSL (Secure Socket Layer) for the "Check Out" and "Payment" pages so your personal information (including credit card number) will be encrypted during the transfer to server.

    What is SSL?

    SSL is the technology used widely over the internet for online banking and online shopping. This technology encrypts the data transfer between your computer and the internet.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    When you get to a secure page (for example, the checkout page):

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" Yellow Lock will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).


      The security lock in Internet Explorer:
      Security in IE

      The security lock in Firefox:
      Security in FF
    3. The GODADDY secure sign at the bottom of the payment page.

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