How can I buy tickets for shows?

Pay online with your credit/debit card.

Are there any booking fees?

There may be a small booking fee and this will be notified to you before you check out.

Is strobe lighting used during the show?

Strobe lighting may be used in some performances so please contact the Box Office for information.

What is the telephone number for the Box Office and when is it open?

Box Office surrently closed.

Can I buy tickets on the door?

Yes, you can purchase tickets on the door when available but please note we can't guarantee your entry.

Is there a charge for printing my own tickets or collecting them on the door? 

It is free to print your own tickets or to collect your pre-paid tickets on the door.  Please ensure you have some form of ID with you to collect your tickets.

Can I display my e-ticket on my mobile phone?

Yes.  You can save printing costs by bringing your e-ticket to the venue on your smart phone or tablet.  All seat allocations are recorded for your security.

Where is the seating plan?

The seating plans are visible when you book your tickets - there may be slight variations in seating arrangements depending on the type of performance.  If there are no seating plans then the seating is unassigned and you will be assisted by our stewards. 

What are concessions?

Some shows offer concessions tickets - these have been discounted.

Are there any voucher codes?

Yes.  Please check the voucher code section on the website regularly.

I wish to book tickets for a school visit  - is there a special arrangement?

Yes.  Please contact the organiser for details.

I am a wheelchair user and wish to stay in my wheelchair - where is the best place?

Please contact us and we will be happy to help you.

Can I leave my wheelchair, pram or buggy in a secure place during the show?

Please contact us and we will be happy to help you.

Are my card details stored?

No card or financial details are stored on our system. We do not share your personal information with any other company and store limited details in compliance with the Data Protection Act.

I've lost my tickets.  What should I do?

If you have purchased your tickets online you can re-print them.  For enquiries please contact the Box Office.

I've purchased tickets but my plans have changed.  Can I get a refund?

We do not offer refunds unless we are able to re-sell your tickets.  A £1.50 charge per ticket applies for this service. Please contact the Box Office.  We can arrange for a refund to be credited back to your Ticketor account for use on future purchases.

What time will the doors open before the show?

Currently no shows scheduled.

Can I buy refreshments?

Currently no shows scheduled.

How can I audition for future shows?

Currently no shows scheduled.

 

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