What is Sutton Coldfield Arts and Recreational Trust?  

Sutton Coldfield Arts and Recreational Trust (S.C.A.R.T.) is a registered charity trust. S.C.A.R.T. manages Sutton Coldfield Town Hall.  The switchboard number for the Town Hall is 0121 296 9543 and the email is enquiries@townhall-scart.co.uk

 You can find us on Facebook (@SuttonTownHall) and on Twitter (@TownHallScart). The website is www.townhallsuttoncoldfeld.co.uk

Using the Online Box Office

Choose Your Seat

You can see the map to all seats and choose the best available based on your budget and preferences. Please contact the Box Office if you are a wheelchair user as there are specific seats assigned, which conform to health, safety and fire regulations.  We are very happy to help.

Purchase using your credit/debit card from the comfort of your computer

You don’t need to pay cash for tickets anymore and you don’t need to leave home to buy tickets. You can pay for your ticket using your card or your PayPal account.  So login, find your seats, and purchase tickets on our secure website.

Your plan has changed? 

We're sorry but once tickets are purchased they are not refundable or transferable, but funds can be credited back to your Ticketor account for use in future purchases. If you have any queries please contact the Box Office. 

Don’t worry about postage and packing costs

Once purchased you can print your tickets and take them with you, or you can collect your tickets at the Town Hall on the day of the performance.  If you choose to collect on the day the doors will be open one hour before the start of the show and tickets will be in the main foyer.  Please ensure you bring the credit/debit card with you that you used to pay, as a form of identification. 

Last minute tickets

You may be able to get tickets on the door, payable with cash only.  We are sorry that we cannot guarantee last minute seats - you may like to check with the Box Office on the day of the show.

How can I buy tickets for shows?

Pay online directly with your credit/debit card or pay by cheque. To pay by cheque please contact the Box Office on 0121 296 9543.

What is the telephone number for the Box Office?

The Box Office telephone number is 0121 296 9543.  People with hearing impairment can text the Creative Director on 07401 595169.

When is the Box Office open?

The Box Office at the Bedford Suite entrance of the Town Hall is open from 10am-4pm Monday to Friday and the staff will be happy to help you.  

Can I buy tickets on the door?

Yes, you can purchase tickets on the door.  We are unable to guarantee tickets on the door and you may like to check availability with the Box Office before you travel.

Is there a charge for printing my own tickets or collecting them on the door? 

It is free to print your own tickets or to collect your pre-paid tickets on the door.  Please ensure you have some form of ID with you to collect your tickets.

Can I display my e-ticket on my mobile phone?

For some events you can save printing costs by bringing your e-ticket to the venue on your smart phone or tablet.  All ticket purchases and seat allocations are recorded for your security.

Where is the seating plan?

The seating plans are visible when you book your tickets – there may be slight variations in seating arrangements and this is dependent upon the type of performance.

What are concessions?

Concessions are tickets that have been discounted.  This often applies to tickets for children under 16, seniors, students in full time education and guests with disabilities.  Check for concessions when you purchase online.

Are there any voucher codes?

Check for voucher codes on the website.  They can be used on checkout.

I wish to book tickets for a school visit – is there a special arrangement?

For large school bookings please contact the Box Office.

I am a wheelchair user and wish to stay in my wheelchair – where is the best place?

Please contact us and you will be allocated two spaces at no extra cost in Row H (depending on availability).

Can I leave my wheelchair, pram or buggy in a secure place during the show?

Yes.  There is a secure room for use by guests wishing to park their wheelchairs, prams and buggies.  Always keep your valuables with you.  Due to fire regulations items cannot be left in the gangways.  We cannot accept liability for your items.

What is a relaxed performance?

A relaxed performance, put simply, is a performance that has been amended in such a way as to be sensitive to, and appreciative of, audience members who could otherwise struggle with the intensity of a regular performance. This includes but is by no means limited to, any individuals on the autistic spectrum, those with learning disabilities and those with sensory and/or communication disorders who may find sitting in a busy, enclosed space distressing.

Commonly what you will find with a relaxed performance, is that the approach and atmosphere is much more casual and laid back. More specifically for instance, the house lights tend to stay up, the sound level lowered and you are of course at liberty to leave the auditorium at any time should you so wish or require. Further to this, on the day of the relaxed performance, there will more often than not, be additional staff on hand to help seating and/or general navigation of the venue if necessary.

With all of the above said, these shows remain for everyone. All that we would ask, is for other audience members to please be mindful of it being a relaxed performance and the needs of others.

If you have any further questions or queries, please contact the Box Office.

Are my card details stored?

No card or financial details are stored on our system. We do not share your personal information with any other company and store limited details in compliance with the Data Protection Act.

I’ve lost my tickets.  What should I do?

If you have purchased your tickets online you can re-print them.  For enquiries please contact the Box Office on 0121 296 9543 or speak to one of our Duty Managers when you arrive at the Town Hall.  Ticket purchases are recorded for security.

I’ve purchased tickets but my plans have changed.  Can I get a refund?

We do not offer refunds unless we are able to re-sell your tickets.  A £1.50 charge per ticket applies for this service. Please contact the Box Office.

What time will the doors open before the show?

Doors usually open 1 hour before the show starts but this may vary.  Door opening times will be advertised on the website and sometimes printed on your ticket.

Can I buy refreshments at the Town Hall?

Yes.  You can buy tea/coffee, sweets and crisps.  There is also a licensed bar which is open before the show starts and during the interval.  The bar accepts cash and card payment.

Where can I park?

There are lots of pay and display car parks near the Town Hall as well as allocated spaces that are free after 6pm.  Anchorage Road, Reddicroft, Lower Reddicroft, Station, The Royal Hotel, Sutton Station, Victoria Road and Wyndley Leisure Centre car parks are within walking distance.  Check Parkopedia for detailed information.  The car park at The Three Tuns pub is free after 5pm.  ALWAYS check the information on the pay and display boards and road signs before parking.

How can I audition for future shows?

Keep an eye on the website for announcements of forthcoming show auditions.

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