Help

Frequently Asked Questions

• I am not sure if my order went through?

For a successful order, you should have received a confirmation number and / or confirmation email. You can also login to your account and check the User Menu > Order > Order History.

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You will see the tickets on the confirmation page and can print them right away
  2. In the confirmation email that you have received, there is a link to the "Print Tickets"
  3. You can login to your account and print tickets from: User Menu > Tickets > Print Tickets

• I received several charges on my credit card but purchased only once!

1- Check the User menu > Tickets > My Tickets to make sure your purchase went through only once. If you have purchased more than once, you may want to return the duplicates.

2- If you have submitted your transaction with a wrong billing address, the AVS (address verification system used by credit card processors to avoid fraud), will reject your payment but puts a temporary hold on the amount, also known as "authorization". Authorization is not a charge and will go away from your statement in a few days. Check your statement again in a few days and they should be gone.

• Do I need to print my e-tickets or can I show on my phone?

Most events accept mobile tickets while some others don't. Unless clearly mentioned in the event or the delivery method, you should try to print your tickets.

• I need to change my delivery method?

Contact us and we may be able to change your delivery method

• I need to change my seat or performance (I got the wrong tickets)?

If the returns policy of the event allows returns, you can use the User menu > Tickets > Return Tickets to return your tickets for "Store credit" and purchase the new set of tickets. Your store credit will get applied on the checkout page.

Otherwise you can contact us. We may be able to exchange the tickets for you.

• I didn't receive a confirmation email or invoice?

First check your spam folder. If the email is not there, you have probably entered an invalid email address or you are using a system that blocks our emails.

To view, print or receive the confirmation and email as an invoice use the User menu > Orders > Order History and click on the icon for the invoice.

• I forgot my password? How do I sign in?

You can simply reset your password if you have entered the correct email address. Simply click on the sign in button, click on "Forgot password", wait a few minutes till you receive the password recovery code in your email and change your password.

• I cannot sign in and I don't get any emails from you. No welcome email, no password recovery and no confirmation email?

You have probably signed up with a wrong email address or have had a typo in your email address. You should probably sign up again with the correct email address. However, if you need to sign in to your account, you can contact us, send us your name and email address and we try to find your account and provide the actual email that you have signed up with. Using that email address, you can sign in but you should probably sign up with your correct email address for further purchases.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the button for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is on an 'Assigned Seat' basis, you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats before making the purchase.
  4. Now that you have tickets in your shopping cart, press the “Proceed to Checkout” button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

Ticket Delivery Methods

How To Receive Your Purchased Tickets:

Each event may offer one or more ticket delivery methods. Here are the most common delivery methods:

  • E-tickets: If you have printers available, you can select e-tickets. Print your e-tickets and go directly to the venue. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Just make sure to print your tickets and bring them to the venue.
  • Mobile e-tickets: Upon purchase you will be provided with e-tickets that you can simply show on your smartphone to get admittance.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

Due to the limited seating for our shows, Imagine Performing Arts is unable to offer refunds on any ticket purchases.

 

Thank you for your support!

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up.
  • If you have already signed up, login using your email address and password and click on My Account link on the main menu, check the proper boxes and Click “Save”.

Privacy Policy

PRIVACY POLICY

We, at Imagine Performing Arts and Music and Play ( Collectively referred to as “Music and Play” or “We” or “Us”), have great respect for your privacy and intend to protect your personal information. We honor the privacy of our users and highly protect information users provide for the purpose of using our services.  The Privacy Policy followed by Music and Play site applies to all users of Music and Play and any and all information provided to us.  By using this website you or other users accept our terms and practice as described in the following sections.  If you need further assistance or have any question in this regard, please contact us at dreamsofbroadway@ticketor.com.

 

INFORMATION THAT MUSIC AND PLAY MAY COLLECT

When you or other users of Music and Play sites and services provide information to us, we may collect personal information including your name and email address and may also combine it with the information that was received from different sources. If such information is provided to us, while you or others using Music and Play site, in some other form or manner, or from our business partners and from other third parties, we may collect personnel information.

 

OTHER  INFORMATION AND METHODS THAT MAY BE USED TO COLLECT INFORMATION WHEN YOU VISIT MUSIC AND PLAY WEBSITE

-         The Dreams of Broadway ticket sever logs automatically collect certain information such as the date and time of your visit , the type and language of your browser and your IP address, in order to help Music and Play to track movements of you and other users of Music and Play sites for the purpose of understanding their needs.

-         In order to facilitate your access to Dreams of Broadway ticketing and to personalize your online usage of our site, we may assign your computer one or two cookies.

-         In order to improve and customize our services and promotional methods, we may use standard ordinary internet tools which could collect information and track your use of the Dreams of Broadway ticketing site. 

   

INFORMATION MAY BE USED FOR FOLLOWING PURPOSES;

The information you provide may be used for the following purposed:

-          To facilitate the use of our services and products,

-          To process your orders, manage and keep track of your Music and Play account,

-          To prevent illegal transactions on Music and Play website and identify fraudulent use or users of our products and services,

-          To apply and enforce Music and Play terms and conditions of use,

 

INFORMATION MAY BE SHARED WITH FOLLOWING PARTIES;

We, at Music and Play do not share personal information with others, unless we inform our users in advance and if, on limited occasions (as described below) we share such information our users would have the right to opt out.

We may share personal information with:

-          Credit card companies and their partners for process of payments,

-          Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.

 

RIGHT TO DECIDE

You have the right to decide :

-          To decline receiving promotional messages, up-dates, emails and news from Music and Play by sending us an email,

-          To refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,

-           To refuse providing personal information.  This might be resulted in non-availability of certain features or services of Music and Play to you.

   

PROTECTIVE MEASURES

In order to protect personal information of our users against unauthorized intervention, access, or misuse, Music and Play takes necessary protective and security measures.

 

UPDATE OF PRIVCY POLICY

Music and Play may change or updates its’ applicable Privacy Policy according to the potential changes in our practice or services.

 

HOW TO CONTACT US

If you have any question or concern about this Privacy Policy or other matters pertinent to our services or practices, please contact us by email at dreamsofbroadway@ticketor.com

Is Buying on dreamsofbroadway Secure

Purchasing on dreamsofbroadway is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • Your personal information is encrypted to ensure your privacy.

  • Our web site is secured by GODADDY.
  • We use SSL (Secure Socket Layer) for the "Check Out" and "Payment" pages so your personal information (including credit card number) will be encrypted during the transfer to server.

    What is SSL?

    SSL is the technology used widely over the internet for online banking and online shopping. This technology encrypts the data transfer between your computer and the internet.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    When you get to a secure page (for example, the checkout page):

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" Yellow Lock will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).


      The security lock in Internet Explorer:
      Security in IE

      The security lock in Firefox:
      Security in FF
    3. The GODADDY secure sign at the bottom of the payment page.

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