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info@eastcoastentertainersevents.com

 

Contact EastCoast Entertainers:

 

We care deeply about the experiences of our venue owners/clients & ticket purchasers/customers.  EastCoast Entertainers is committed to providing the best services, promotions & events!  We value your feedback to help improve our company & continue to provide top quality entertainment services to our venues & customers.  WE WOULD LOVE TO HEAR FROM YOU!!!  And we promise to reply to every message ASAP.

 

Additionally, we want to continue to grow & build our client base, as well as the services we can provide to our venues.  We welcome venue owners who are interested in working with EastCoast Entertainers to contact us to discuss your vision and how we can help you execute it flawlessly.  We also encourage artists, bands, theatre troupes, comedians and other acts to contact us about potential bookings in the venues working with EastCoast Entertainers.  In addition to our exclusive venues, we also have relationships with many other venues all across Massachusetts, and throughout the east coast of the United States.  

 

And finally, the end consumer of EastCoast Entertainers' services is our customer base, the concert goers and event attendees!  Our ultimate goal is to ensure YOU have an incredible, unforgettable experience at each stage of every single one of our events!  We want YOUR input...What types of events would you like to see?  How can we improve the event productions?  Was it easy to find & purchase tickets to our shows?  

 

Also, EastCoast Entertainers want to ensure that the ticket purchasing process is easy & convenient (no more standing in lines at the Box Office).  All of our tickets can be purchased over the telephone or online with a credit card, debit card or PayPal.  For cash purchases, most of our events do have Box Office hours at the venue throughout the weeks leading up to the event, as well as at the door (assuming tickets are still available).  We always offer our customers the option of printing out their e-tickets in the privacy of their homes & at their own leisure (they will remain in your email until you are ready to print them).  Or, if you do not have access to a printer, you can either choose to use your e-ticket directly from your smartphone or you can choose to pick up your tickets at the "Will Call" desk at the venue on the night of the show.  Below, we have a list of "Frequently Asked Questions" pertaining to purchasing tickets online for our events.  If you have any other questions or concerns about buying tickets or your purchased tickets, please fill the form and click 'Send Email' to send us an email.


  Frequently Asked Questions

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• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and click on the 'Forgot Password' button to create a password. You can create the password if you have access to the email address you provided.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased my tickets as guest. Can I still log in to print or manage my tickets?

Sure, you can claim your account. On the sign in box, enter your email address, the one that you used when purchasing the tickets, and click on the "Forgot Password". Then follow the steps to create a password for your account.

  Contact: EastCoast Entertainers

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