Ticketor - How to: Compliance with Local Laws / Privacy Laws / GDPR

Compliance with Local Laws / Privacy Laws / GDPR

Important notes / Disclaimer:

  • The information in this page and through-out Ticketor are not legal advices and should not be relied on as legal advice.
  • Any advice on Ticketor is for informational purposes only and is neither intended as nor should be substituted for consultation with appropriate legal counsel and/or your organization’s regulatory compliance team.
  • As mentioned in Ticketor's Terms of Use, it is your responsibility to evaluate and make sure that Ticketor Services meet your local applicable law requirements and abide by your local laws.
  • Privacy laws and the GDPR are complex regulation and may require certain actions from the Site Owner. We recommend that you seek legal advice in that regards.


Here are some tools you may need to use and some steps that you may need to take to comply with your local laws:

  1. Terms and Policies: You need to post your Terms of Use, Terms of Purchase, Privacy Policy, Cookie Policy, Return Policy and any other policies that may be required by your local law.

    You Ticketor site comes by default with such policies, however, it is important to note that these policies are just for illustration and should not be relied on. It may not meet your local law requirement. Make sure to review and if necessary update or replace them.

    GDPR requires that you post Privacy Policy that is compliant with GDPR. Other laws may require you to have a Cookie Policy.

    You can review and post your terms and policies from "Control Panel > Account & Settings > Edit Content". Your terms must comply with all local law and also comply with Ticketor's terms of use, privacy policy and cookie policy.

    Ticketor's use of cookies is explained in our Cookies Policy.

    You can consult an attorney or use many online resources to obtain policies that meet your applicable law requirement.

  2. Cookie consent: Some local laws may require you to show cookie policy and terms of use consent pop up when the user views the site. To enable this feature, use the "Control Panel > Account & Settings > Site Settings > Options tab"

  3. Opt in vs opt out for newsletter membership: When a user signs up on your site or buys tickets, they are provided with the option to join your mailing list. The method they are provided to select their preference to join the mailing list could be either "opt-in" or "opt-out".

    Opt-out method: Option to join the mailing list is selected by default and the user needs to take an action to unselect the option and opt out

    Opt-in method (explicit consent): User must take an action to explicitly select whether they want to join the mailing list or not

    While the opt-out method may end up in more news-letters members, some privacy laws including GDPR may require the opt-in method (explicit consent).

    You can set the method of consent in "Control Panel > Account & Settings > Site Settings > Options tab"

  4. Third-party integration: Using Ticketor, you can integrate with several third-party providers including payment processors, social networks, Facebook, Google Analytics, Google Ads, Facebook Pixels, refund protection, etc. Make sure that the third-parties that you use comply with and meet your local and applicable laws requirement.

  5. Additional data collection: You may use the question manager or other mechanisms built in Ticketor to ask additional questions from your consumers. Make sure your questions and the additional information you collect comply with your local laws.

  6. Right-to-access: Ticketor believes in transparency. Your users can access and review their personal information at any time by logging in to their account. The "My Account" and "Order History" menu at the top of the page should allow them to access all the information Ticketor collected about them. Administrators can also access and update users’ personal information from "Control Panel > Account & Settings > User Manager". However, if you need assistance with accessing the information, please contact us.

  7. Right-to-update information and change consents: Your users can always log in to their account and from the "My Account" menu update their personal information including their email address, name and phone number and they can remove their mailing list consent or change their preference.

    Users can also unsubscribe from your mailing list by clicking on the unsubscribe link at the bottom of the emails they receive. Note that all emails sent through the mailing list on your site include an unsubscribe link in the footer.

    Administrators can also access and update users’ personal information from "Control Panel > Account & Settings > User Manager". However, if you need assistance with updating information, please contact us.

  8. Right to be forgotten: You can delete a user’s personally identifiable information from "Control Panel > Account & Settings > User Manager". The entire user’s personal information will get deleted from the system.