Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and click on the 'Forgot Password' button to create a password. You can create the password if you have access to the email address you provided.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased my tickets as guest. Can I still log in to print or manage my tickets?

Sure, you can claim your account. On the sign in box, enter your email address, the one that you used when purchasing the tickets, and click on the "Forgot Password". Then follow the steps to create a password for your account.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the "button" for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is 'Assigned Seat', you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats in your shopping cart before making the purchase.
  4. Now that you have tickets in your shopping cart, press the "Proceed to Checkout" button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

How do I receive my tickets?

Each event may offer one or more delivery methods that you can choose on the checkout page.

  • E-tickets (print or show on the phone): You will receive tickets right after the purchase and can either print them or show them on the phone to get admitted. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Please note that some events may require you to print the tickets. Read the delivery method description to see if printing is required.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail/Post: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

How To Return Ticket(s):

We understand that your plans may change and you may need to return your ticket(s).

 

For those times when life gets in the way, we're happy to offer a no-questions asked return policy. This policy may vary from event to event so please read the return policy in the event information page carefully. If allowed by the event's return policy, you can return your ticket(s) a pre-defined amount of time before the event for refund to your credit card or for an S2 Seminars Credit, which can be used toward further purchases in the future. Certain charges may apply in each return case.

 

Notes:

  • No refund will occur unless a refund is indicated as available in the event's return policy.
  • There will be no refund if you don't show up for the event or you don't return your ticket(s) before any deadline identified in the event's return policy.
  • Service charges and any GST applicable to the service charges are not refundable.
  • If you used a S2 Seminars Credit to make this purchase, we can only refund for a S2 Seminars credit. In this case, a refund to credit card is not available.
  • S2 Seminars is not able to assist with transferring ticket costs between you and any substitute you may send in your place to the event.

To return a ticket:

  1. Click on the Return Tickets link on the left.
  2. Select the proper invoice and click on refresh.
  3. For each ticket that you want to return, click on the Add to Return List.
  4. Select the refund type (Refund to Credit Card or S2 Seminars Credit).
  5. Click on the return button.

To send a substitute to the event with your ticket when you cannot attend:

  1. Email S2 Seminars with the first and last name, phone number, and email address of your substitute at least 24-hours before the event is to begin.
  2. Work with your substitute to arrange for reimbursement of your ticket price. 

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up. Click on the "Sign In" menu and sign up.
  • If you have already signed up, login using your email address and password and go to the "My Account" page from the menu, to set your mailing list preference.

Privacy & Cookie Policy

PRIVACY POLICY

S2 Seminars and S2Seminars.ca (collectively referred to as “S2 Seminars” or “We” or “Us”) have great respect for your privacy and highly protect the information you provide us for using our services. This Privacy Policy applies to all users of S2Seminars.ca and all information you provide to us. By using our website you accept our terms and practices as described below. This policy does not apply to third-party websites, products, or services even if they link to our services, and you should also consider the privacy practices of those third-parties carefully. If you disagree with the practices described in this policy, please take the necessary steps to remove cookies from your computer after leaving our website and discontinue your use of our services. If you need further assistance or have any question in this regard, please contact us at s2seminars@ticketor.com.

 

Information We May Collect

The Personal Data that we may collect includes:

  • Contact details, such as name, postal address, telephone number, email address;
  • Financial and transaction data, such as credit or debit card number, and bank account information;
  • Other personal data, such as date of birth;
  • Transaction data, such as purchases, purchase amount, date of purchase, and payment method;
  • Cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data; and
  • Company data, such as a company’s legal structure, product and service offerings, jurisdiction, company records.

 

Other Information and Methods We May Use to Collect Information When You Visit Our Website

  • S2Seminars.ca server logs automatically collect certain information such as the date and time of your visit, the type and language of your browser and your device and your IP address to help S2Seminars.ca to track your movements on our site to better understand your needs.
  • To facilitate your access to our website and to personalize your online usage of our site, we may assign your computer a few cookies.
  • To improve and customize our services and promotional methods, we may use standard ordinary internet tools which could also collect information and track your use of our website.

 

How We Use Your Data

A] Personal Data. We and our service providers use Personal Data to:

  1. provide services;
  2. detect and prevent fraud;
  3. mitigate financial loss or other harm to you and S2 Seminars; and
  4. promote, analyze and improve our products, systems, and tools.

Examples of how we may use Personal Data include:

  • To provide you and other clients with the requested services or products,
  • To process your orders, manage and keep track of your S2 Seminars ticket purchasing account,
  • To prevent illegal transactions on our website and identify fraudulent use or users of our products and services,
  • To research and evaluate the quality of our services/products to enhance them,
  • To apply and enforce our terms and conditions of use,
  • To verify an identity for compliance purposes;
  • To respond to inquiries, send service notices and provide customer support;
  • To process a payment with a payment processor, communicate regarding a payment, and provide related customer service.
  • For audits, regulatory purposes, and compliance with industry standards;

B] Other Data. We may use other data for a range of different purposes, provided we comply with applicable law and our contractual commitments. In some countries (for example, European Economic Area countries), local legal regimes may require us to treat some or all Other Data as “personal data” under applicable data protection laws. Where this is the case, we will process other data only for the same purposes as Personal Data under this privacy policy.

 

Advertisements of Other Companies on Our Website

Other networks or companies may be allowed to advertise on our website from time to time. We will not share any of your personal information or other data we collect with these advertisers.

 

Information we may Share with Third-Parties

We do not sell or rent your personal data to marketers or unaffiliated third parties. We will share your personal data with trusted third parties for the following reasons only.

  1. To S2Seminars.ca Service Providers. We share data with service providers who help us provide our services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing;
  2. To Authorized Third Parties. We share data with parties directly authorized by you to receive data, such as when you authorize a third-party application provider to access your S2 Seminars ticket processing account. The use of data by an authorized third-party is subject to the third-party’s privacy policy;
  3. To Third Parties. We will share data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including relating to any bankruptcy or similar proceedings); and
  4. Safety, Legal Purposes and Law Enforcement. We use and disclose data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence. We may share personal information with:
    • Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,
    • Credit card companies and their partners for process of payments as well as other providers of services to S2Seminars.ca,
    • Our business partners who may offer you their products and services,
    • Other legal agencies to protect our users and prevent fraudulent transactions and misuse of our website.

 

You Have the Right to Decide

You have the right to:

  • Decline receiving promotional messages, up-dates, emails and news from S2 Seminars by sending us an email,
  • Refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,
  • Refuse providing personal information. This might be resulted in non-availability of certain features or services of S2Seminars.ca to you.

 

Security

We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel the security of your account has been compromised), please contact us immediately.

 

Update of Privacy Policy

S2 Seminars may change or update our applicable Privacy Policy according to the potential changes in our practice or services.

 

How to Contact Us

If you have any questions or concerns about this Privacy Policy or any other matters for that matter, please contact us by email.

Is Buying on this site Secure

Purchasing on this site is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • We use SSL (Secure Socket Layer) technology so your personal information (including credit card number) will be encrypted during the transfer to server.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    You are on a secure (SSL) page if:

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" icon will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).