Privacy Policy
Sutton Coldfield Town Hall is managed by Royal Sutton Coldfield Community Town Hall Trust (RSCCTHT).
We, at RSCCTHT (“We” or “Us”), respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard information provided by users of our services. By using the Sutton Coldfield Town Hall Box Office, you accept the terms outlined below.
Information We May Collect
- Personal information such as your name, email address, and contact details provided when using our services.
- Information combined from our business partners or other third parties for the purposes of improving our services.
- We will never sell or disclose your personal data to unrelated third parties.
- If you do not wish to receive occasional promotional emails, please let us know by calling 0121 296 9543 or emailing enquiries@suttoncoldfieldtownhall.com.
Other Information We Collect
- Server logs (e.g. date/time of visit, browser type, IP address) to help us understand usage and improve our services.
- Cookies to personalise your online experience.
- Standard internet tools (such as analytics) to track usage and improve promotions.
Children’s Privacy
We comply with the Children’s Online Privacy Act (COPA) and do not knowingly collect information from persons under 18. If such information is ever collected, it will be handled in compliance with COPA.
Third-Party Advertising
- Our site may display advertisements from third parties, but we do not share your personal information with them.
- Be aware that third-party advertisers may use cookies or tracking tools when you interact with their content.
- Please exercise caution when providing personal information to third parties, as we cannot control how they use it.
How We Use Your Information
- To provide requested services or products.
- To process orders, manage accounts, and track transactions.
- To prevent fraud or misuse of our services.
- To improve and personalise our promotions and services.
- To enforce our terms and conditions.
Who We May Share Information With
- Event organisers, promoters, venues, performers, and their representatives (for events you purchase tickets for).
- Payment processors (e.g. credit card companies) and related service providers.
- Our business partners who may provide relevant offers.
- Legal authorities when required to protect users or prevent fraudulent activity.
Your Rights
- You may decline promotional emails and updates by contacting us.
- You may refuse or delete cookies (though some website features may not function as intended).
- You may choose not to provide personal information, though this may limit access to some services.
How We Protect Your Information
We take appropriate security measures to protect personal data against unauthorised access, misuse, or disclosure.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or services.
How to Contact Us
If you have questions about this Privacy Policy, please contact us:
