Ticketor - Payment Processor Integration

Payment Processor Integration

What is a Payment Processor or Merchant Account and why do I need one

A payment processor is the account or service that charges the buyer and deposits the sales money into your account. With Ticketor, ticket revenue is collected directly through your own processor or PayPal account, usually within a few business days depending on your provider.

All online payment setup is managed from Control Panel > Account & Settings > Payment Processor. The page shows each available processor as a button. Click a processor to connect it or enter the required credentials. If the page is read-only, click Edit and confirm your current user's password before changing sensitive payment settings.

You can use PayPal by itself, one traditional card processor by itself, or PayPal together with one traditional card processor such as Stripe, Square, Authorize.net, Braintree, Fiserv, PayTabs, CenPos, or PayU. If PayPal and one other online processor are already connected, disconnect one before adding a different one.

If you don't have a payment processor yet, Stripe is usually the fastest option where available. From the Payment Processor page, click Stripe, then use the connect button. Stripe opens in a secure popup and returns you to Ticketor when the connection is completed.

If you already have a merchant account that can process online transactions, you can most probably use it with one of the supported gateways.

If your payment processor is not in the list below, you may still be able to use it through an Authorize.net-compatible gateway. Contact your processor and ask whether they can provide an Authorize.net gateway account. However, it may be cheaper and faster to get a new Stripe account instead. You can get a payment processor compatible with Authorize.net and at low rate at: www.approvedmerchantsolutions.com

Supported online payment processors

Ticketor is compatible with the following online payment processors and methods. Availability, currencies, approval requirements, and fees are controlled by each provider.

  • Stripe: Fast online setup in many countries and currencies. Stripe can also offer wallets such as Apple Pay and Google Pay, financing methods, local payment methods, and recurring payments when those methods are enabled in your Stripe dashboard.
  • Square:

    Square is an easy-to-get payment processor that is available in the US, Canada, Australia, Japan, UK, Ireland, France and Spain. Each Square account can only work in 1 currency. They offer immediate, online approval at no monthly and setup fee.

    For USD accounts, Square can be connected with fast setup from the Payment Processor page. For other currencies, use the manual Square setup and enter the keys from your Square account.

  • PayPal: Can be used by itself or together with one traditional card processor. Buyers can pay with a PayPal account or, where supported by PayPal, with cards or local payment methods. See the PayPal Integration section below for setup details.
  • Authorize.net:

    Authorize.net is a payment gateway, compatible with many bank payment processors and merchant accounts in US, Canada, UK, Europe, and Australia. If you already have a merchant account that you want to keep, ask your merchant provider for an Authorize.net gateway account so you can use that merchant account with Ticketor. For US accounts, you can also get a payment processor compatible with Authorize.net and at low rate at: www.approvedmerchantsolutions.com

  • Fiserv / First Data: Ticketor supports Fiserv / First Data through both Fiserv CommerceHub and the First Data / Fiserv LATAM gateway integration. Depending on your merchant account, it can support markets such as the United States, Canada, Mexico, Argentina, Brazil, Colombia, Panama, Uruguay, and the Caribbean.
  • Braintree: Braintree offers service in a lot of countries around the world (US, Canada, Europe, Australia, ...) and in different currencies. Approval and set up may take a few days. They offer service at no monthly or setup fee.
  • CenPos (Bahamas & Caribbean) Users located in Bahamas & Caribbean, can use this payment processor with Authorize.net emulator
  • PayTabs Users located in UAE, Egypt, Oman, Jordan and KSA can use PayTabs as their payment processor.
  • PayU (India:) Users located in India can use PayU as their payment processor.

Please note that payment processors are not in any way related to Ticketor. The rates and information posted above, may have changed since this document was last updated. Always check with the provider site for latest updates.

How to Integrate with Your Site

Go to Control Panel > Account & Settings > Payment Processor. Click the processor you want to set up. If the panel is read-only, click Edit and confirm your current user's password before changing credentials. After you connect or enter the required fields, save the page and make a test purchase using a real card or PayPal checkout.

Stripe, PayPal, and some Square accounts can be connected with a secure popup. Other processors require manual credentials from your processor account or onboarding instructions.

Stripe:

  1. On the Payment Processor page, click Stripe.
  2. Click the Stripe connect button. Stripe opens in a secure popup so you can sign up or sign in without losing your place in Ticketor.
  3. When the Stripe setup is completed, the popup closes and Ticketor refreshes so you can see the updated connection status.
  4. If Stripe asks for more business information, log in to your Stripe dashboard and complete the missing information before accepting live payments.
  5. A credit card logo will appear at the bottom of all your pages.

Square:

  1. On the Payment Processor page, click Square.
  2. If your Ticketor billing currency is USD, you can use Fast setup to connect Square in a secure popup.
  3. For any other currency, use the manual Square setup. Copy the Application ID, Access token, and Location ID from your Square account into Ticketor.
  4. Save and test the integration by making a purchase.
  5. A credit card logo will appear at the bottom of all your pages.


Braintree:

  1. On the Payment Processor page, click Braintree.
  2. For US accounts, use the Braintree sign-up option recommended on the page. For non-US accounts, use the international Braintree sign-up option.
  3. When your Braintree account is approved, copy the Public Key, Private Key, Merchant ID, and CSE Key from Braintree into Ticketor. All fields are case-sensitive, so copy and paste them accurately.
  4. Save and test the integration by making a purchase.
  5. A credit card logo will appear at the bottom of all your pages.


Fiserv / First Data:

  1. On the Payment Processor page, click Fiserv.
  2. Use the integration method and credentials provided by Fiserv / First Data. Ticketor supports both Fiserv CommerceHub and the First Data / Fiserv LATAM gateway integration.
  3. Enter the merchant/store ID, API key, secret, and base URL exactly as provided. The base URL determines which Fiserv integration method is used.
  4. Save and test the integration with a small purchase before selling tickets live.
  5. A credit card logo will appear at the bottom of all your pages.


Authorize.net:

  1. When you are done with your Authorize.net account setup, follow their instruction to get the "API Login Id" and the "Transaction Key".
  2. Go to Control Panel > Account & Settings > Payment Processor and click Authorize.net.
  3. Fill out the "API Login Id" and the "Transaction Key" with values from your gateway account.
  4. If your payment processor accepts American Express and/or Discover, check the proper checkboxes.
  5. Hit save.
  6. A credit card logo will appear at the bottom of all your pages.
  7. Make sure to turn off the TEST MODE on your gateway account otherwise the purchases will go through on your site while the money is not collected!
  8. Test the integration by making a purchase