Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check User Menu > Order > Order History.

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from User Menu > Tickets > Print Tickets

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check User menu > Tickets > My Tickets to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the return policy of the event allows returns, you can use User Menu > Tickets > Return Tickets to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn’t there, you’ve probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the User menu > Orders > Order History and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you’ve entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You’ll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven’t gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You’ve probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased my tickets as guest. Can I still log in to print or manage my tickets?

Sure, you can claim your account. On the sign in box, enter your email address, the one that you used when purchasing the tickets, and click on the "Forgot Password". Then follow the steps to create a password for your account.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the button for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is on an 'Assigned Seat' basis, you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats before making the purchase.
  4. Now that you have tickets in your shopping cart, press the “Proceed to Checkout” button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

Ticket Delivery Methods

How To Receive Your Purchased Tickets:

Each event may offer one or more ticket delivery methods. Here are the most common delivery methods:

  • E-tickets: If you have printers available, you can select e-tickets. Print your e-tickets and go directly to the venue. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Just make sure to print your tickets and bring them to the venue.
  • Mobile e-tickets: Upon purchase you will be provided with e-tickets that you can simply show on your smartphone to get admittance.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

Once purchased tickets are non refundable and non transferable.  Tickets will be refunded in full should the show be cancelled.

 

Notes:
  • No refund unless indicated by the event's return policy.
  • There will be no refund if you don't show up for the event.
  • Service charges are not refundable.
  • Resale of your tickets where possible will incur a £1.50 charge per ticket.  Please contact the Box Office.

 

 

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up.
  • If you have already signed up, login using your email address and password and click on My Account link on the main menu, check the proper boxes and Click “Save”.

Privacy & Cookie Policy

PRIVACY POLICY

We, at Richmond Ward Productions (collectively referred to as “RWP” or “We” or “Us”), have great respect for your privacy and intend to protect your personal information. We honor the privacy of our users and highly protect information users provide for the purpose of using our services.  The Privacy Policy followed by RWP site applies to all users of RWP and any and all information provided to us.  By using RWP Box Office you or other users accept our terms and practice as described in the following lines.  If you need further assistance or have any question in this regard, please contact us at richmond_ward@mail.com.

 

INFORMATION THAT RWP BOX OFFICE MAY COLLECT

When you or other users of RWP sites and services provide information to us, we may collect personal information including your name and email address and may also combine it with the information that was received from different sources. If such information is provided to us, while you or others using RWP site, in some other form or manner, or from our business partners and from other third parties, we may collect personnel information.

 

OTHER  INFORMATION AND METHODS THAT MAY BE USED TO COLLECT INFORMATION WHEN YOU VISIT RWP BOX OFFICE

 

-          RWP sever logs automatically collect certain information such as the date and time of your visit , the type and language of your browser and your IP address, in order to help RWP to track movements of you and other users of RWP sites for the purpose of understanding their needs.

-          In order to facilitate your access to RWP website and to personalize your online usage of our site, we may assign your computer one or two cookies.

-          In order to improve and customize our services and promotional methods, we may use standard ordinary internet tools which could collect information and track your use of RWP website. 

 

CHILDREN’S ONLINE PRIVACY ACT

RWP observes the Children’s Online Privacy Act (COPA) and does not intentionally or knowingly collect information from persons under the age of 18. 

If such information is ever collected by RWP, it will be in compliance with COPA.

 

ADVERTISEMENTS OF OTHER COMPANIES ON RWP WEB SITE

 

-          Other networks or companies may be allowed to advertise on RWP websites. However, RWP Box Office will not provide any personal information to these advertisers or companies.

-          It is important to note that if you decide to use or interact with any third party advertiser/s on our websites, you must be cautious and aware that these advertisers may use their own tracking tools and methods ( e.g. cookies etc.) to collect information, including information about you and the computer you used to view or interaction with them. 

      

-          Please exercise your out-most caution when using our website to communicate with other third-party especially, when you provide information about yourself or another person .  In doing so, please bear in mind that RWP Box Office does not have the ability to control who may read your postings or what they may do with the information you provide.  We reiterate the necessity to use care and caution in posting your personal information.

       INFORMATION MAY BE USED FOR FOLLOWING PURPOSES;

The information you provide may be used for the following purposed:

-     To provide you and other users with the requested services or products,

-          To facilitate the use of our services and products,

-          To process your orders, manage and keep track of your RWP account,

-          To prevent illegal transactions on RWP website and identify fraudulent use or users of our products and services,

-          To better understand your priorities and customize promotional contents and advertisements, accordingly,

-          To research and evaluate the quality of our services/ products to enhance our services,

-          To apply and enforce RWP Box Office terms and conditions of use.

 

INFORMATION MAY BE SHARED WITH FOLLOWING PARTIES;

We, at RWP do not share personal information with others, unless we inform our users in advance and if, on limited occasions (as described below) we share such information our users would have the right to opt out.

We may share personal information with:

-          Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,

-          Credit card companies and their partners for process of payments as well as other providers of services to RWP,

-          Our business partners who may offer you their products and services,

-          Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.

Non-personal information may be combined and shared with advertisers and others.

 

YOU HAVE THE RIGHT TO DECIDE

You have the right to decide :

-          To decline receiving promotional messages, up-dates, emails and news from RWP Box Office by sending us an email,

-          To refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,

-           To refuse providing personal information.  This might be resulted in non-availability of certain features or services of RWP to you.

   

PPROTECTIVE MEASURES WE TAKE

In order to protect personal information of our users against unauthorized intervention, access, or misuse, RWP Box Office takes necessary protective and security measures.

 

UPDATE OF PRIVCY POLICY

RWP Box Office may change or updates its’ applicable Privacy Policy according to the potential changes in our practice or services.

 

HOW TO CONTACT US

If you have any question or concern about this Privacy Policy or other matters pertinent to our services or practices, please contact us by email at richmond_ward@mail.com 

Is Buying on RWP Secure

Purchasing on RWP is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • Your personal information is encrypted to ensure your privacy.

  • Our web site is secured by GODADDY.
  • We use SSL (Secure Socket Layer) for the "Check Out" and "Payment" pages so your personal information (including credit card number) will be encrypted during the transfer to server.

    What is SSL?

    SSL is the technology used widely over the internet for online banking and online shopping. This technology encrypts the data transfer between your computer and the internet.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    When you get to a secure page (for example, the checkout page):

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" Yellow Lock will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).


      The security lock in Internet Explorer:
      Security in IE

      The security lock in Firefox:
      Security in FF
    3. The GODADDY secure sign at the bottom of the payment page.

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