T&Cs and FAQs

T&Cs and FAQs

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FAQ'S - Shakespeare in the Gardens

How can I buy tickets for this event?

Pay online directly and securely with your credit/debit card or pay on the door with cash or cheque (door tickets are subject to availablility)

Are there any booking fees?

There are no booking fees for this event

When is the online booking facility open?

24 hours a day 7 days a week.

Can I buy tickets on the door?

Yes, you can purchase tickets on the door, but are unable to guarantee tickets on the door and ticket holders will have priority entry.

Is there a charge for printing my own tickets or collecting them on the door? 

It is free to print your own tickets or to collect your pre-paid tickets on the door.  Please ensure you have some form of ID with you to collect your tickets.

Can I display my e-ticket on my mobile phone?

Yes.  You can save printing costs by bringing your e-ticket to the venue on your smart phone or tablet.  All ticket purchases and seat allocations are recorded for your security.

What are concessions?

Concessions are tickets that have been discounted.  This applies to tickets for children under 16, seniors and guests with disabilities.  Check for concessions when you purchase online.

Are children's tickets free?

Children under 5 years old are granted free entry.  Tickets are reduced for 5-15 year olds.  All children and young people under 18 must be accompanied by a paying adult.

Are there any voucher codes?

Check for voucher codes on the website.  They can be used at checkout.

I wish to book tickets for a school visit/large group booking – is there a special arrangement?

For group bookings please contact the Producer on 07401 595169

Can I leave my wheelchair, pram or buggy in a secure place during the event?

For outdoor events at Middleton Hall you are advised to keep your belongings with you at all times.

Are my card details stored?

No card or financial details are stored on our system. We do not share your personal information with any other company and store limited details in compliance with the Data Protection Act.

I’ve lost my tickets.  What should I do?

If you have purchased your tickets online you can re-print them.  If you lose your tickets and are unable to re-print please see a steward when you arrive at the venue.

I’ve purchased tickets but my plans have changed.  Can I get a refund?

We do not offer refunds unless we are able to re-sell your tickets.

What time will the doors open?

Doors open to the public at 12.00pm and close at 6.00pm

Can I buy refreshments at Middleton Hall?

Yes.  You can buy tea/coffee and refreshments.  There is also a licensed bar which is open and courtyard shops including a sit down eatery.

Can I bring a picnic?


Can I leave the venue and come back later?

Ticket holders can have an ink stamp to gain re-entry if they wish for the day they have purchased tickets.

Where can I park?

Free car parking at Middleton Hall.  Blue badge holders may park in an allocated space near to the Hall.  Please speak to a steward upon arrival.


By purchasing a ticket by telephone, in person at the door, via the desktop or mobile website you are agreeing to these terms and conditions of sale.

Tickets are sold by RWP for their own productions, on behalf of other producers, promoters and event organisers.

RWP reserve the right to make alterations to the advertised programme or casting where unavoidable.


Tickets are offered for sale subject to availability.  All ticket prices quoted by RWP in print and online are subject to change at any time.  In response to demand, we may adapt prices, seating areas, and discounting.  We may also limit or restrict access to concession rates.

Please check your tickets carefully as mistakes cannot always be rectified after the event.

Discounts cannot be combined with other offers or applied retrospectively.  Discounts can be withdrawn by us at any time.

RWP reserves the right to make additional targeted special ticket offers in addition to those published in brochures or on websites from time to time, and to withdraw them at any time.

Tickets are sold for use by the buyer only (and his or her party) and are not for resale for commercial gain by the holder. We reserve the right to cancel tickets and refuse entry where this condition is breached.


Where transaction charges apply this will be set at the ticket calculation, before checkout.


Ticket exchanges may be available at our discretion and by agreement with producing companies. Exchanges can only be made for later performances of the same production, possibly subject to a fee.

Tickets cannot be cancelled and are non-refundable.

We reserve the right not to accept tickets for re-sale. However, when we do accept tickets for resale, this will only be once all other available tickets are sold and subject to a fee.

The producer or event promoter is primarily responsible for all refunds. Generally no ticket price will be refunded when more than half the performance has taken place, or if the interval has been reached.

We reserve the right to provide alternative seats to those purchased of the same or greater value.


We reserve the right to refuse admission where we believe other patrons’ comfort, enjoyment or security may be affected.

Every patron entering the auditorium/event must be in possession of a ticket.

Age restrictions may apply to some shows and events.

For reasons of Health and Safety all children must be accompanied and sat/accompanied with a paying adult or registered chaperone at all times.

Any published advice about age suitability for any production is offered as a guide only.  Please contact us if you have any questions regarding suitability for age groups.

RWP/LMT reserve the right to make changes to the advertised programme in the event of unforseen circumstances.





  Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and click on the 'Forgot Password' button to create a password. You can create the password if you have access to the email address you provided.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased my tickets as guest. Can I still log in to print or manage my tickets?

Sure, you can claim your account. On the sign in box, enter your email address, the one that you used when purchasing the tickets, and click on the "Forgot Password". Then follow the steps to create a password for your account.

• I purchased Refund Protection. How can I file a claim?

Refund protection is offered through Booking Protect, an independent, 3rd party company. All claims and refunds should be processed directly and solely through Booking Protect. We are not in any way involved or responsible in the refund protection process.

Should you need to file a claim or have any questions, contact BookingProtect.com directly or file a claim on Refund.BookingProtect.com/login as BookingProtect, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.

You will need Booking Reference Number which is your purchase confirmation number and Retailer which is: https://www.ticketor.com/rwp

  Contact: Middleton Hall

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