By using or visiting gladstone, gladstonetheatre.org.uk Web Site, gladstonetheatre.org.uk and all its Affiliates, Agents, Representatives, Web sites and Sections ( hereinafter referred to as“ gladstonetheatre.org.uk Sites” or “we”/ “us”) for purchasing or reselling your ticket/s, from gladstonetheatre.org.uk Inc., its affiliates, Agents, (hereinafter, “gladstonetheatre.org.uk” ) you acknowledge that the following terms and conditions govern the use of gladstonetheatre.org.uk services and that you expressly agree to be bound by these terms and conditions and to follow all of them, and observe all relevant regulations and laws, governing this web site. In case you violate any of these terms, conditions or relevant laws or regulations, gladstonetheatre.org.uk may stop you from using its sites and services, prevent you from further use of gladstonetheatre.org.uk Sites, nullify and cancel the tickets you purchased from gladstonetheatre.org.uk Sites, and /or take necessary legal actions against you. Any violations by you will result in extinguishing of any and all potential obligations by gladstonetheatre.org.uk Sites and gladstonetheatre.org.uk Inc. to you. gladstonetheatre.org.uk and all its affiliates, agents, or representatives, reserve the right to change the terms and conditions of use at anytime it deems appropriate. Therefore, it is your responsibility to visit our site regularly in order to learn about the new terms and conditions.


By using gladstonetheatre.org.uk Sites and Services you acknowledge and warrant that all information you provided to us are true, accurate, updated, complete and correctly represented by you, your agents and or representatives (hereinafter,“You”,”Your”). You further, undertake that you will abide by all the laws and regulations and acknowledge that gladstonetheatre.org.uk will not be liable for any of your non-compliance with the laws. In case we cannot verify any information you provided or unable to authenticate any documents/ tickets you presented or not receive authorization of payment by your credit card or your bank account verification, we reserve the right to, and may cancel your ticket/s and prevent you from using gladstonetheatre.org.uk Sites and services.

The acts, conducts and languages that are prohibited on gladstonetheatre.org.uk Sites, are included but not limited to the following contents:
- Patently offensive to the public and viewers on-line e.g. contents that advocate or incite violence, breach of peace, hateful speech , racism, bigotry, injury or damages of any kind, upon any class, group, minority, person/s and minors.
- Promote, incite and cause harassment of any kind against minors, individuals or groups.
- Distributing, publishing and transmitting unsolicited emails, messages, spasms, junk letters and likes;
- Defamatory, libelous, slanderous, derogatory and false statement against any individual or groups;
- Misleading, false statement and statements that advocate or cause unlawful threatening, abusive conducts, acts or transactions;
- Abusive, threatening, obscene, indecent language and messages;
- Pornographic, morbid, shameful, sexual material in any kind or form;
- Publishing, republishing, transmitting, in any kinds or forms, the copyrighted music, literature, device, graphic, work, trade mark work and materials, belonging to another person, group or entities, with the scienter;
- Advocating, inviting or engaging in any commercial transaction or activities without our prior written permission and consent, contents including but not limited to advertising, barter, sweepstakes, and similar acts or schemes;
- Asking personal information from any individual under 18 years of age ) ;
- Engaging or exposing minors and individuals under the age of 18, in any way or manner by any means or methods in Sexual or violent material;
- Publishing any material or providing any guidelines or instruction for engaging in any and all unlawful conducts and activities, including but not limited to, buying or selling illegal materials, substances, objects


gladstonetheatre.org.uk honors the privacy of all of its users. The following terms and conditions will be subject to the Privacy Policy herein, incorporated by reference. gladstonetheatre.org.uk will not be responsible or liable for any use or disclosure of your contact information, or financial information by a third party to whom gladstonetheatre.org.uk is permitted to disclose your contact information under the Privacy Policy. gladstonetheatre.org.uk will treat, any User Content that You have posted to gladstonetheatre.org.uk Site, through electronic mail or other means, as Non-Confidential and Non-Possessory/Proprietary to You, including but not limited to the information provided to the gladstonetheatre.org.uk Site, and through sections of gladstonetheatre.org.uk Site that are used to make such information available to the public, (including user reviews, bulletins etc). Information that is posted to gladstonetheatre.org.uk Site will not be subject to the Privacy Policy and may be publicly presented and disclosed or used by gladstonetheatre.org.uk or other persons or entities. By providing information or posting user contents to gladstonetheatre.org.uk, You agree and authorize Us to use such information, or permit others to distribute, reproduce or use such information. You agree not to post any information about yourself on gladstonetheatre.org.uk Site that can .be used to identify or contact You . Information like, Your name, Your home address, phone number, email address, business address and alike, if posted by You on gladstonetheatre.org.uk Site, could put your privacy and safety in jeopardy and we are unable to prevent it from being used in a manner that violates these Terms, the laws and regulations. By posting such information on gladstonetheatre.org.uk Site, You have notice that you have violated these Terms and assumed the Risk and Sole Liability for the results and consequence of such posting. You undertake not to post such information on gladstonetheatre.org.uk Site.
(In case You post tickets on Resell Tickets through the posting process application to licensed resellers, some of Your contact information may be displayed to the public.).

gladstonetheatre.org.uk accepts no liability and is not liable for any lost information or data as the consequence of using and operation of gladstonetheatre.org.uk Site or the carry-out and enforcement of the Terms and Conditions. gladstonetheatre.org.uk highly advise all its users to keep their own back up versions of any information or contents they provide to gladstonetheatre.org.uk Site.


gladstonetheatre.org.uk will prohibit any unlawful use of gladstonetheatre.org.uk Sites and will terminate any and all privileges of any user who uses gladstonetheatre.org.uk Site for any unlawful purpose or to illegally transmit copyrighted materials without an express permission, license, valid exemption, consent or defense, especially if the users of gladstonetheatre.org.uk Sites, submit to this site, articles, photos, graphics, stories, or other materials capable of being copyrighted, such users must make sure that the content they upload, does not violate any rights nor infringe upon any copyrights of third parties, trademark, trade secret, publicity rights of others. When the holder of any copy right or its agent informs us about such infringement, and after the court orders or admission by the user that he/she has used gladstonetheatre.org.uk as a mean for illegal infringements, we will terminate the privileges of such user.

You agree not to have any claim against gladstonetheatre.org.uk, its affiliates, officers, agents, employees and parties, in privity of contracts, for any loss, liability, damages, made by any third party arising out of use of gladstonetheatre.org.uk Site, in any kind or manner.
You Expressly agree that gladstonetheatre.org.uk will not be liable to You for any Direct, Indirect, Special, General, Compensatory, Consequential, Exemplary, Incidental, or Punitive damages, or for Lost Business Opportunities, Profits, Revenues, pertinent o the use of gladstonetheatre.org.uk Site.
gladstonetheatre.org.uk disclaims any and all liability for the acts, omissions and conduct of any third party user/s, advertisers and/or sponsors on gladstonetheatre.org.uk Site, in connection with the gladstonetheatre.org.uk services or related to the use of the gladstonetheatre.org.uk Site. gladstonetheatre.org.uk is not responsible for the products, services, actions or failure to act of any Venue, Performer, Promoter or other Third party, related to or referenced on the gladstonetheatre.org.uk Site.

Content of gladstonetheatre.org.uk website is for general information and use and is subject to change without prior notice. gladstonetheatre.org.uk does not guarantee the accuracy, completeness and timeliness of the information posted on gladstonetheatre.org.uk by us or any of our partners. It is your responsibility to check and validate all these information.

gladstonetheatre.org.uk and all its affiliates and Agents, do not represent that gladstonetheatre.org.uk Site will be without any error, nor it guarantees that it will provide particular results from using gladstonetheatre.org.uk Site or any of its contents, search or links on it. The services, gladstonetheatre.org.uk Site and all of its contents are made available to You only on an “AS -IS” basis. gladstonetheatre.org.uk is not guaranteeing that gladstonetheatre.org.uk Site or the files you download there from, are virus-free or not contaminated. gladstonetheatre.org.uk Disclaims all Express and/or Implied Warranties, including Implied Warranty of Merchantability, Fitness for Intended Purpose. gladstonetheatre.org.uk will not be liable for any errors or damages resulting from the use of gladstonetheatre.org.uk Site, including but not limited to Direct, Indirect, General, Special, Incidental, Punitive, compensatory and consequential Damages. gladstonetheatre.org.uk and gladstonetheatre.org.uk Site do not make any representation or promise nor guarantee that You will receive any particular or specific results from using gladstonetheatre.org.uk Site or gladstonetheatre.org.uk’s services. So use gladstonetheatre.org.uk at your own risk.
gladstonetheatre.org.uk website may include links to other websites. This does not mean that we endorse these websites. gladstonetheatre.org.uk has no responsibilities for these websites.

You agree that in case of any harm or loss, arising out of Your use of gladstonetheatre.org.uk Site, including your use of gladstonetheatre.org.uk Site to provide link to another site or to upload content or other information on gladstonetheatre.org.uk Site, YOU SHALL INDEMNIFY and hold gladstonetheatre.org.uk and its Agents & Affiliates and each of their Officers, Employees, Contractors and Principals, FREE From any Claim, Demand, Loss, and Liability, including, Attorneys” Fees, made by any third party.


Sales, Refund and Exchange Policy
In line with standard industry practice there is no refund on tickets once purchased however we may provide a re-sales service in the event of a sold out performance - this will be subject to a per ticket charge and the remaining money will be added as a credit note to the personal account at the Gladstone Theatre of the booker.

Exchanging purchased tickets for other dates or productions will not normally be possible due to the short runs of most Floral shows however, under exceptional circumstances and within a reasonable timeframe, a ticket exchange may be allowed but will be subject to a small fee.

It is a condition of sale that tickets shall not be resold for more than the original purchase cost.
Tickets purchased five working days in advance of the event can be posted to you for a 1.50 fee, otherwise tickets are to be collected from the Box Office.

The management reserves the right to amend the programme or artistes without notice as deemed absolutely necessary.

Every audience member must be in possession of a valid ticket.
The Gladstone Theatre reserves the right to refuse entry to any audience member displaying anti-social behaviour or breaking any of these terms and conditions.
Discounts and special offers apply to full price tickets only and we reserve the right to introduce and end discounts and other price changes without notice.
Discounts and special offers cannot be redeemed against tickets already purchased.
Discounts and special offers cannot be used in conjunction with any other discounts or offers.
Smoking policy
Smoking is not permitted anywhere in the Gladstone Theatre building, this includes E-Cigarettes.

Data Protection
The information which we collect and store during normal use of this site is used to monitor and analyse how parts of the site are used so that we can provide a better service to our audiences. You have the option on certain pages within this site to submit personal information to the Gladstone Theatre so that we might send you further information or email alerts.
We will not disclose, without your explicit consent, any personal information we collect about you when you visit the site to any third parties. By submitting your personal information through this website, you shall be consenting to it being processed in the manner described.
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you have submitted personal information through the Gladstone Theatre website and wish us to cease using it for the purposes submitted, please contact the Box Office and we shall remove your details immediately.

Safety and Enjoyment
Mobiles phones must be switched to silent in the auditorium, phone owners who leave their devices ringing may be ejected from the performance without refund.
Every effort will be made to admit latecomers at a suitable break in the performance but under these circumstances admission cannot always be guaranteed.
The unauthorised use of cameras or recording equipment is not permitted at any time within the Gladstone Theatre.

Only food and drink purchased at the Floral may be consumed there. All drinks must be in a plastic glass/container.

Official merchandise is only available on this website and inside the premises.
At certain events the audience may wish to stand or dance at their seats. The Duty Manager will decide if this is appropriate and instruct staff accordingly. Audience members who do not wish to stand under any circumstances are advised to book the sloping seats at the rear of the theatre. Standing in the aisles is not permitted.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed by any of its contents.

Special effects such as strobe lighting and haze may be included in a performance. Notices will be posted front of house on the night of the show regarding any such effects. Anyone who is likely to be affected by any type of special effect should check with box office at the time of booking.
all prices include a £1 per ticket venue restoration levy.
Tickets are free of charge to print if purchased within the venues Box Office.

Our Babes in Arms Policy applies for infants aged two years or under. Such infants should be accommodated on a parents’ or guardians’ lap. Unless otherwise stated for a performance, no charge will be made. For children aged two and over standard ticket prices and possible concessions will apply, and a seat will be allocated.


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