Ticketor: Sell event and tickets online or at a box-office. How to: Tips on Creating an Online Event

Tips on Creating an Online Event

Creating online event is very similar to creating a regular event with some minor differences.

Click here to learn about Creating an event on Ticketor

Online events

Online events can be performed through a variety of conferencing or streaming tools including Facebook, YouTube, Zoom, etc.. The attendee needs to click on a link to join the event and optionally they may need a password or special instruction.

When creating the venue, you can set the venue name to something like 'Online', 'Online through [your provider name]'

Set the venue address to the link (URL) to join the event or leave the address empty if you prefer not to reveal the URL before the purchase.

You may get a warning that the system could not find the address. You can ignore the warning.

To reveal the link or any other instruction after the purchase is complete, from the 'Details tab' add it to 'After purchase notes' box. The content of this box will be shown to the buyer after the purchase is completed.

If you prefer to reveal the URL at a later time, maybe last-minute on the event date, you can use the Control Panel > Events & Venues > Mailing List feature and send an email to all the buyers. On the 'Send Tab' select 'Send to customers who have purchased tickets to the selected event'

If your streaming / conferencing provider can accept attendees email or a password, you can use Control Panel > Events & Venues > Admission List Detail to export the attendee list.

Each purchase has a unique 'Confirmation Number'. Each ticket has a unique barcode number. You can use this data as the username or password for the attendees to log in.

Please note that a purchase may have several tickets and so all those tickets will have the same confirmation number and email associated with them but each ticket will get a unique barcode number.

If you need to get individual attendees email address or ask the each attendee to select a username or a password, you can follow Control Panel > Help & Support > Help & Instructions > Question Manager (Asking questions from buyers)

Optionally you can create a delivery method from Control Panel > Account & Settings > Delivery Methods for online events with proper name and description and use it in your event instead of the e-ticket or will-call options.


Example: Creating a ticketed event on Facebook


Note: The below technique can be used with other social networks, streaming or conferencing sites.

Create a private Facebook group for your event.

Set the group in a way that you have to approve every new member and that the new members should answer the following question:

  • Purchase your ticket from [your Ticketor address] and enter the barcode number that appears on your ticket, here:

Create your event on your Ticketor site, set the venue address to the Facebook Group URL and instruct the buyers to join the group as soon as their purchase is complete so you have plenty of time to validate the barcodes and admit the attendees to the group.

To admit people to the group, go to the gate control page of your website, copy and paste the barcodes entered by attendees to the gate control's barcode box. If the barcode is accepted, add the user to the group.

At the time of the event, start a live stream to the group.

PS: You can leverage this opportunity to get more followers for your social network