What is new?

We constantly update Ticketor with new features and enhancements. Contact us with your needs and feedback.


  • Tax on Tickets

    Now you can add tax percentage for the event. The tax amount will get added to the ticket price and show in the invoice as a separate row. All you need to do is to edit the event and set the tax field.
  • WordPress Plugin

    If you have a WordPress site and want to embed ticketing in that site, it is much easier now using the Ticketor's WordPress plugin. It can be downloaded from Ticketor.com/WordPress and you can get the shortcode from Administrative > Settings > Embed this page
  • Banner on event thumbnails

    You can now show a red ribbon on event thumbnail with your text such as SOLD OUT, On SALE, SELLING FAST, COMING SOON. Just edit the event and from the options tab, put your text in "Mark Event As" box.
  • Admin control panel

    A new control panel is added for administrators to easily navigate and control the site.
  • Event organizers can use their own payment processor

    A new permission is added to Event Organizer permissions. It is called "Organizer should use their own payment processor". If this permission is granted to the event organizer, they must use their own payment processor and/or PayPal and they will collect the sales money directly.
  • Rate & review Ticketor & your dedicated support engineer

    Leave use your feedback, suggestions and testimonials. We really appreciate your review and feedback. Go to Administrative > Support > Review Ticketor
  • New topics in help

    Check out Administrative > Support > Help for new topics on creating coupons (promo codes), creating and asking questions from the buyer, sub-promoters and referrals and more
  • Easier and faster ticket selection

    The find ticket page and the shopping cart functionality is enhanced to make the purchase process even easier both for assigned seat and general admission events.
  • Buyer motivation messages

    For general admission events, the system will show messages when the event or a price level is selling out or the sale is ending to motivate the potential buyers.
  • Question Engine

    Do you need to ask questions from the buyer? Choice of dinner? Size of t-shirt? How did they here about you? Who referred them?
    You can now create your questions in Administrative > Settings > Questions.
    Questions can be general and will be asked from all buyers or can be specific to an event. Event questions can be either asked per invoice or per ticket.
    You will see the answer of the questions in the invoice, confirmation email and admission list in the delivery reports.
  • F.A.Q on the Contact US page

    User FAQ that was available from User Menu > Help > FAQ, is now also available on the Contact Us page to respond to buyers common questions and reduce the amount of unnecessary emails that you receive.
  • Buyer address in the Admission List report

    You can now see the buyer address in the Admission List delivery report.
  • Who bought this table?

    "Who bought this seat" feature is now available for tables. For any assigned-seat event, go to the Add/Update Tickets page and move your mouse over any table. You will see the buyer name and invoice number for each seat.
  • Collect users phone numbers

    Now you can set if you want to collect users phone numbers and cellphone (mobile) number. By default the system collects one phone number but you can change it to collect cellphone (mobile) as well or not to collect phone numbers at all. Use the Administrative > Settings > Site Settings > Options tab to change that setting.
  • Date and time formatting

    Date and time formatting has improved to match the user culture and regional settings
  • Adding and updating tickets for as assigned seat event

    Adding and updating tickets for as assigned seat event is now faster and easier. Now you can also click on a section / row / seat or table to add or update tickets. Also blocking and marking a seat as accessible is now much easier.
  • Change a user email address

    If a user has signed up with a wrong email address or their email address has changed, the admin can now edit the address from Administrative > Users > All users. Find the user and edit them.
  • User Balances

    User balances are mainly result of returning for store credit. Now you can change a user's balance by making or receiving payments. You can use this feature if a payment is made or received to the user outside of the system or if the buyers check is rejected unpaid. To issue a payment, use the Administrative > Users > All Users > Find the user > Click on the payment icon. Also, if a user's balance is not zero, it will be shown to the sales agent during the check out.
  • Private (hidden) events

    A new checkbox is added to the event edit page that allows you to mark an event as "Private". Private events are only visible to administrators and sales agents. Regular user can access the private event only if they have the direct link. You can use private event, to hide an event from the public and only invite certain people by providing them the direct link, or you can just use it to hide an event from public while you are still working on it.
  • Who bought this seat?

    For any assigned-seat event, go to the Add/Update Tickets page and move your mouse over any sold seat. You will see the buyer name and invoice number.
  • Even faster checkout for sales agents?

    Whether you are using the Box Office > Sales Page or the normal pages to sell tickets to your face-to-face or over-the-phone patron, the check out process is now much faster and optimized.
  • Redesigned check out page

    The check out page is re-designed for better look and ease of use.
  • "Notes" field on the check out page for sales agents

    Now you can add notes for invoices.
  • Replicating Events

    Now you can replicate an event and all the tickets in a click of button even after the source event is already sold out or expired. Simply edit the event and from the "Options" tab, duplicate the event.
  • Cash discount

    Do you sell tickets in cash? Or do you have sales agents, retail locations or ticket booths to sell tickets directly and possibly accept cash? Now you can optionally set some discount for cash customers. Use the Administrative > Settings > Site Settings > Options to set the cash discount percentage.
  • More options for event organizers

    As you may already know, you can have "Event organizer" user and you can give them permission to create their own events. Now the administrator can set the "Buy price" and optionally can set the "Service charge" so that the event organizer cannot change those values.
  • Ability to upload images on content pages and descriptions

    Now you can upload images on content pages and descriptions and anywhere you see the rich text editor. You can also easily embed YouTube videos.
  • Ticket limitation and bundling

    New fields are now added to the price level and price variation pop ups. Using those fields you can now set the minimum and maximum number of tickets that can be purchased per transaction. Also you can make the tickets to be sold in groups for example sell tickets in pair or sell a table in whole while issuing individual tickets per seat.
  • Facebook Ticketing

    You can now add a tab to your Facebook fan page that lists all your upcoming events. Fans can get information about each event or start purchasing directly from your Facebook page. Here is how it looks on Ticketor's Facebook page. To add the tab to your own page with your own events, use the Administrative > Settings > Site Settings > Facebook tab.
  • Delivery Description in the Confirmation Page and Email

    Delivery type descriptions now get added to the confirmation page and email. If you need to have specific delivery notes such as when and where they can pick up their tickets, simply create a Delivery Method with proper description. To create and edit delivery methods, use Administrative > Settings > Delivery. To specify what delivery methods are available for an event, edit the Event and use the Delivery tab.
  • Assigned seat ticketing enhancements

    2 new options are added to the "Event Edit" page for assigned seat events:

    1- Now you can sell tickets to assigned seat events and either hide or inactivate the interactive seating chart. This is useful for clients who do NOT want to allow users to pick their seats.

    2- You can ask the system to auto-hide some percentage of the available seats to create the impression that the event is selling out.

  • Stripe.com integration

    Ticketor can now be integrated with Stripe.com account for payment processing. Stripe is an easy to get payment processor that allows you to accept all major credit/debit cards directly on your website. Stripe is available in many countries around the world (including US, Canada, UK, Europe, Australia, ... ) and in different currencies. They offer fast approval at no monthly and setup fee. Using Stripe, you can sell tickets internationally in over 130 currencies. Check for supported currencies here
  • Official support for India - PayU.in partnership & integration

    Ticketor has now extended its service to Indian market. Users in India can now user PayU.in as their payment processor.
  • Donation page

    Are you a non-profit organization that needs to collect donations? Now you can add a donation page from Administrative > Settings > pages and collect donations in the same way that you sell tickets or products.
  • Optional cell phone number

    per some clients request, the cellphone number is now optional for the buyers.
  • Box-office sales page

    For sales agents and box-office staff, speed is very important. They should be able to issue and print tickets as fast as possible. The new Sales page is designed to fulfill this requirement. Use this page for selling tickets in your box-office or over the phone. It is compatible with both regular and thermal printers. The page is designed so that it can be used with touch screen displays for faster results. Check it out at the Box Office Menu > Sales Page
  • Search invoice enhancements

    Now you can search invoices in Sales Report and Ticket Pickup either by the last 4 digits of the credit card number or the barcode on the ticket
  • Exact seat selection for administrators and sales agents

    Sometimes you may need to exactly select the seat on the seating chart. This is now available for admins and sales agents. To use this feature, make sure that you are signed in as an admin or sales agent. Go to your event seating chart, make sure to click on a seat (not the row) and you will find 2 additional options in the "Seat Preference" drop down: "Left of the selected seat" and "Right of the selected seat". Regular users can still choose their row and seat preference in the row. To learn why we do not allow exact seat selection for regular users, check out Administrative > Support > FAQ > Customer Questions
  • Returning customers, forgot password problem!

    Some times returning customers forget their old password and have to reset the password to make a new purchase, a process that may take a few minutes and result in abandoned buyers. Now returning customers can simply complete their purchase by entering their phone number instead of the password. For security purpose, signing in by phone number only works for regular users and only to complete a purchase. Administrators, Sales agents, Event organizers and other special users still need to enter they password. Also regular users who need to accomplish anything besides making a new purchase (such as printing tickets, returning tickets, changing password, etc.) will also need to enter their password.
  • New Coupon Types

    So far you could have coupons that could apply to a single event or all events. Now you can have coupons that can apply to all events in a certain category. If the category option is chosen, you can also limit the coupon to people who buy tickets to all the events in the category. It makes it possible to have multi-event passes and to encourage people to purchase tickets to more than one event.
  • Buy compatible equipment and supplies including barcode scanners, thermal printers, credit card swappers, etc. and set up your box-office

    Check out Ticketor Store for compatible equipment and supplies. Also check out Administrative > Support > Help > Set up your box-office for instructions on setting up your box-office equipments.
    Ticketor equipement store
  • FAQ (Frequently Asked Questions) Section

    You are probably familiar with our Help/Instructions page in Administrative > Support > Help and with our Video Tutorials in Administrative > Support > Videos. Now we have added a new FAQ page in Administrative > Support > FAQ to answer the most common questions. Check it out! We will keep adding to it.
  • Voiding an Invoice

    If you issue an invoice by mistake, you always had the option to return the tickets in that invoice and associated charge. Now with the "Void Invoice" option, it is faster and easier. Find the invoice in Administrative > Reports > Sales and from the "Actions" menu of the invoice, choose "Void Invoice".
  • Chargeback and Dispute Responses

    Have you get a chargeback or dispute and need to respond and fight back. It is now easy with Ticketor. Go to Administrative > Reports > Sales and find the disputed invoice. Edit the invoice and from the "Actions" menu of the invoice, choose "Prepare charge-back response". A generic response will get generate for the invoice with all the user and invoice information. Simply click on the header and update the "Case #:". If the generated response is exactly as you want, you can print it out and submit it. If not you can save the response as HTML, then open and edit it in Microsoft Word.
  • Shortcut keys added to make the box-office sales faster

    Shortcut keys also known as hotkeys are added to many of the buttons and functionalities mostly used by the sales agents during the busiest sales hours to make the sales and print process as fast as possible.
    These shortcuts are in the form of Ctrl + [a key] and are mostly available on the checkout page, confirmation page and the mini shopping cart at the top.
    The shortcut key is either mentioned on the button or will be visible when you hover your mouse over the button.
  • Auto-Apply Coupons & Coupons for Fix Discount Per Ticket

    Coupons are now improved by the new "Amount Per Ticket" coupon type and auto-apply coupons. Auto-apply coupons gets automatically applied to the buyers cart on the check out page if all the conditions meet.
  • Hard Tickets & Thermal Ticket Papers in 6 Different Colors

    Now you can order hard tickets (physical tickets) and thermal stock paper in 6 different colors. You can have different colors per section or price level.
    Hard (physical thermal) tickets printerd by Ticketor in 6 different colors
  • Mobile friendly e-Tickets

    You have probably accepted e-tickets from the user phone display but had to zoom in the barcode area to be able to scan the barcode. The new mobile-friendly e-tickets have a big barcode to be easily readable by your barcode scanner.
    Ticketor e-tickets print version vs mobile version. Big barcode to be easily scanned from the phone display.
  • Easier shipping for mail delivery tickets

    You can now print all the shipping slips for the orders that require shipping from the "Sales report" menu in one click. The shipping slip will have the buyer shipping address and their tickets. After you print all the shipping slips, you can click the "Mark as shipped" button from the same menu in the "Sales Report" to mark the orders as shipped and send out a shipping status email to buyers.
  • Add Facebook videos to your event

    Facebook YouTube Now you can use either Facebook or Youtube videos in your event
  • Print shipping slip and tickets from the sales report

    Now you can print the shipping slip and shipping tickets from the Sales report. In one click, it will set the order status as shipped, send out the shipping confirmation email and print the shipping slip and tickets.
  • Sell Blocked Tickets Without Unblocking

    Users with permission to "Sell blocked tickets" will be able to see and sell blocked tickets without unblocking them. It will help you to reserve seats for your special guests. Administrators are granted this permission by default, but you can grant it to any "Sales Agent".
  • New Redesigned Online Store

    Add a store online to your site and sell memberships, hotel packages, CDs, T-Shirts, .... Go to Administrative > Settings > Pages to add your online store.
  • Gallery Style Events Pages

    Now your upcoming events page and past event page can be displayed as a stylish, animated gallery. It will have all the classic page functionalities and users can simply get information and purchase tickets from your site. Check out Ticketor Demo Gallery for a sample and go to your events page and click on the settings icon to update your events pages to the new look and feel.
  • New Stylish Gallery Page

    New gallery pages can be used as photo albums and video gallery. It can be configured to get pictures and videos from your Facebook page, so it will always have your latest photos and videos. It can also be used to show flyers from your past or upcoming events. Check out Ticketor Demo Gallery for a sample and add your gallery page from Administrative > Settings > Pages
  • Event Videos

    Now there is a specific field for YouTube video in the Event Settings section, making adding the video to your event easier.
  • PayPal Payment Enhancement

    Buyers paying with PayPal, can now pay without having a PayPal account. This big enhancement will make the sales much easier specially for websites that only offer PayPal as their payment processing.
  • PayPal Partnership

    Ticketor is now partnered with PayPal.
  • On-boarding Videos

    We have added some on-boarding videos that walk you through setting up your site, your payment processing methods, your venues, evens and seating charts.
    They are available from Administrative > Support > Videos
  • Braintree Partnership

    Ticketor is now partnered with Braintree so you can get a Braintree account for payment processing, much faster and easier
  • New E-Tickets designs

    Now you can choose from a few different and good looking e-ticket designs. New e-tickets will be colored and the color will match the section (price level) color.
    E-ticket designs printed by Ticketor with your logo
  • ADs, Terms, Sponsors on E-Tickets

    Now you can upload an image to be appended to each e-ticket. The image could be your terms, an ad, the logo of your sponsors or all of them.
  • Price level color selection

    Now you can choose a color for each price level and can also give a name to each price level. For example you may want to choose color green for "VIP" tickets. The e-tickets will also get printed with that color. from a few different and good looking e-ticket designs. new e-tickets will be colored and the color will vary based on the section (price level) color.
  • Rotate the seating chart

    Now both you as the seating chart designer and the user can rotate the seating chart to best fit it on the screen and get a better view.
  • Designer-made designs

    We have introduced a full-design section in the designer tool where you can easily select a professional design for your site at virtually no effort. More designs to come soon.
    Slick site design by Ticketor. Easily build a good looking site using Ticketor's templates  Slick site design by Ticketor. Easily build a good looking site using Ticketor's templates
  • Gallery of images and patterns

    Now the designer tool allows you to select images or patterns for your background images. Thousand of images have been added in different categories. Check them out.
  • Price Variation

    A few months ago, we added the ability to have price variation (Senior price, Student price, Early bird price, ...) for general admission events. Now this functionality is extended to assigned seat events as well.
  • Hard ticket printing

    Your sales agents and box-office staff will now be able to print hard-copy tickets. All you need is a compatible thermal printer. Contact us for more info.
    A samply hard (physical thermal) ticket printed by Ticketor
  • Credit card and Id reader

    Your retail stores and box-office staff can now use an inexpensive credit card reader to efficiently fill out the credit card information and billing information just by swiping the credit card and ID.
    Use Ticketor in your box-office. Simply swipe credit cards and IDs to complete the purchase.
  • Direct delivery method and fast checkout

    Your retail stores and box-office staff will now have the "Direct delivery" in their delivery methods. They also have the options for much faster checkout.
  • Cash payment method

    Your retail stores and box-office staff will now have the option to accept cash as their payment method.
  • Accessible Seats

    Your can now simply mark seats as accessible.

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