Learn everything about selling tickets online:

Creating an Event

  

Creating events on Ticketor is fast and easy. To add your event use the "Control Panel > Events & Venues > Events" and click on the New Event button. Alternatively, you can click on the Add Event button on your home page.

Later on, to edit your event use the "Control Panel > Events & Venues > Events". Find the event in the list, and click on the icon to edit the event. Alternatively, as a shortcut, if the event is showing up on your home page, you can hover your mouse over the event and use the "Edit Event" link.

There is a Walk through that pops up and guides you through the steps. Make sure to use it. You can always open the walk-through from the right side of the screen. Use the walk-through or continue reading.

Steps to Create Events


  • Enter event details, optionally upload pictures and videos.
  • Select an existing venue or create a new one.
  • If your event is assigned seat, design the seating chart
  • Set the price levels and charges
  • Define your pricing structure and /help/adminhelp#addingtickets'>add tickets based on your venue capacity

Information Tab


Start with entering event's general information such as event name, date, venue etc.

Seating Type


Select the events seating type:

  • General Admission (first-come, first-serve) or Standing: Select this option if you don't want seat numbers on your tickets and your event is either standing, or first-come-first-serve. You can still have different sections and price levels.
  • Assigned seats (Tickets have a seat numbers on them) or mix Select this option if your event or at least part of it is assigned seat. It could be amphitheater style, round-table dinner style or tables at a restaurant or night club. Select this option even if part of the event is assigned seats and part general admission

Venue


Venue is where your event happens. Enter a few letters of the venue's name to see if it exists in the system. If it is the first time you are selling tickets to an event in this venue, you probably should click on "Create a new venue" and create one.

You will need to set the

  • Venue's name
  • Address: will be used for direction and print on tickets
  • Time-zone: Will be used to start and end ticket sales based on the local time

Date / Time


Set the date/time of the event and set the date/time when the system will start and end the ticket sales.

Note that all times are based on the venue's local time-zone. So double-check and make sure the venue time-zone is set correctly.

Sale End Date / Time


At this exact time (based on venues local time-zone) ticket sales will end.

It is recommended to set the sales end date to a couple hours after the start of the event so that last-minute buyers can still buy tickets and attend the event, even after its is started.

Organizer:


If you are selling ticket for another entity (organizer) and you want to give them access to all the sales reports for their event, or even access to create events on your site, you need to introduce them in the system as an organizer and specify their name in the "Organizer" field of the event.

Check out Control Panel > Help & Support > Help & Instructions > Users with special permission: Admins, Reports, Organizers, Sales Agents & Gate Controllers on how to add new organizers.

Other details & Activate


Set the rest of event details and tick the "Active" box to activate it.

Save


Hit save and save your event

Delivery & Return Tab


Here you can select (offer) different delivery methods and specify your returns policy.

Delivery Methods


Select the delivery methods that you want to offer.

By default, the system comes with 2 delivery methods.

  • Will-Call: Means that the buyer will pick up the tickets at the venue before the event
  • Print e-tickets: means that the buyer will either print their tickets or show them on their phone to get admitted.

You can add more delivery methods such as different types of mail (post), pick up from a certain location or retail store, ... here. You can even specify a fee for a delivery method.

e-Tickets

One of the most popular delivery methods is e-Tickets. It is easy and cost effective delivery method. The tickets will be emailed to the user, right after the purchase and they can either print them or show them on the phone to get admitted.

e-Tickets are secured using a hard-to-generate code that is printed on each e-ticket. It is printed in QR code format, barcode format and human readable digits. At the gate, tickets should be validated to make sure they are valid and they are not duplicate (not being used more than once). Check out Control Panel > Help & Support > Help & Instructions > Gate Control & E-Ticket Validation for more information.

Will-Call (Venue Pickup)

Another delivery method is will-call where the customer picks up his tickets at a booth at the venue or a designated pick up location before the event. Users who don't have access to printers may choose this option.

If will-call is offered as the delivery method, you should be prepared to deliver the will-call tickets. Check out Control Panel > Help & Support > Help & Instructions >Ticket Delivery & Delivery Options for more information.

Mail

You can also offer delivery by mail. You can consult the post office or any mailing service to find the proper mailing options. You will get an email anytime a customer purchases tickets that requires being mailed and you are responsible for printing and mailing out the tickets. . Check out Control Panel > Help & Support > Help & Instructions >Ticket Delivery & Delivery Options for more information.

Returns Policy


Specify the event returns policy. Whether or not you accept returns and if you do, for how long before the event and how much you charge for returns.

Pictures & Videos


Upload your flyer, thumbnail, picture of the venue/seating chart and add your YouTube or Facebook video.

All pictures should be in jpg, gif or png format.

Tickets


Select the e-tickets design and preview a sample e-ticket.

Options & Questions


Set some more options and details about your event.

Questions to be Asked


If necessary, enter questions that the buyer must answer to buy tickets. Check out Control Panel > Help & Support > Help & Instructions > Question Manager (Asking questions from buyers) on how to create and manage questions.

Promote


When your event is all set up, you can use the promote tab to send out promotional emails to your mailing list or create track-able links to distribute to your promoters or use in your digital ads. Track-able links, are links to your event or website that is tracked by Ticketor. You can create as many track-able links, just by entering a unique keyword. Anytime somebody uses those links to come to your website and purchases tickets, Ticketor relates that purchase to the keyword so you can later on report on keywords. This feature can be used to evaluate the efficiency of your different ads or marketing campaigns or to calculate the amount of sales by your sub-promoters.

Add / Update Tickets


Next step is to add and update tickets and price levels. If your event is assigned seat and you have not created the seating chart yet, you will be asked to design your seating chart for the venue before you can add tickets.

Designing the Seating chart

If your event is general admission, you can skip this section. However, if your event or part of the event is assigned seat, you need to create a seating chart for your venue.

Go to Control Panel > Events & Venues > Venues. You should see your venue in the list. Click on the icon for the venue to go to the "Seating chart designer" page.

There is a Walk-through that pops up and guides you through the steps. Make sure to use it. You can always open the walk-through from the right side of the screen. Use the walk-through or continue reading.

The point of creating the interactive seating chart is to allow the buyer to select their seat or table on the interactive seating chart when buying tickets.

You probably have the seating chart on paper or in mind.

Important notes:


1- The venue and the seating chart should be re-usable by different events. So when creating the seating chart, do not think about the pricing or colors of the seats. They will be determined at the next step, when you create the event and add tickets to the chart.

2- The point of seating chart is to give the buyer an idea on where they are going to seat. It is not meant to match exactly what you have on paper or what is actually on the ground.

3- All changes to the seating chart are auto-saved. There is no need for explicit save.

Seating chart components:


A seating chart is made of different components:

  • 1- Sections: an amphitheater style chart is made of sections that contain rows and each row contains seats.
  • 2- Tables: could be in different shapes (round, square, corner) and different sizes (8 person, 10 person, etc.)
  • 3- General admission sections: Could be a standing area in the venue or a seated area that is based on first-come-first-serve. General admission sections can be used to create general admission sections or areas in an assigned seat event.
  • 4- Shapes: Could be used to show other areas of the venue such as the stage, bars, dance floor, etc.

You can add any of the above components to your seating chart.

Section, Row, Seat:


Most venues including amphitheaters and arenas consist of "Sections". In such venues, each seat is identified by section name, row name and seat number.

Stage at the Bottom


If you are designing an amphitheater, it is easier if you rotate your seating chart on the paper to have the stage at the bottom and then design the chart. After the design is complete, you can rotate the chart.

Seating Chart Designer Area


The area with the dotted border is the seating chart designer area.

It can expand to the right and bottom as much as you need.

So start by adding sections from the top-left and expand to the bottom and right as needed to make sure you don't run out of space.

Add an Object to the Chart


Click anywhere in the area with the dotted border to add an object (Section, General Admission Section, Table or Shape) to your seating chart.

Section Properties


After adding an object to the chart, a window pops up and asks about the section properties which may vary based on the object type. Hover your mouse over the icon for more information about each field.

What does "Sales Priority" mean?


Buyers can select their seat on the seating chart. However, alternatively, they can ask the system to find them the best available seat for the price they have selected.

How does the system determines the best available seat? Here is where the sales priority comes to the picture. The system assumes that the sections with lower sales priority are the better sections.

Make sure to set the sales priority so that the best sections in the venue have the sales priority of 1 and as you get farther from the stage, the sections get bigger sales priorities.

Adding Rows


If you add a section, then the next step is to add rows. Click on the 'Add row' link in the section to open the 'Edit Rows' pop up.

Important note: Always start by adding the closest row to the stage (usually row A or 1) and then proceed to next rows.

Verify Rows


After adding the first row in the section, always verify by hovering your mouse over the seats to make sure they are in the correct order and alignment before you proceed with the rest of the rows.

Edit Rows or Add the Missing Rows


Made a mistake in row properties? Or did you miss a row? Click on the row to edit it or insert the missing row below it.

Edit, Delete, Rotate or Duplicate Sections


Click on the to edit, delete or rotate the section. Have similar sections? Duplicate the section and edit the properties. Duplication is really helpful for table events to create tables at exactly same size.

Move Sections


Drag and drop the section to move them around.

Adjust the seating chart


This step should be done after your seating chart is complete. Using the slider at the top-right, zoom the seating chart in or out to make it best fit on the screen. Also, use the rotate icon to rotate the chart.

Hide section details: For larger venues, usually with over 6000 seats, it may look better and work faster to make the seating chart to hide the section details. The buyer clicks on a section and the details (row and seats) open up in a bigger window.

Your Seating Chart is Ready!


Your seating chart is now ready! Now you can go to the Add/Update Tickets page to add tickets to the chart.

Adding / Updating Tickets for an Event

  

After creating your event, you need to define your pricing structure and add tickets for the event.

This is done in the "Add/Update Tickets" page. To get to the Add/Update tickets page, use the "Control Panel > Events & Venues > Events". Find the event in the list, and click on the icon. Alternatively, as a shortcut, if the event is showing up on your home page, you can hover your mouse over the event and use the "Add/Update Tickets" link.

Add/Update tickets page looks different if you are adding tickets to an assigned seat event vs a general admission event.

There is a Walk through that pops up and guides you through the steps. Make sure to use it. You can always open the walk-through from the right side of the screen. Use the walk-through or continue to the section for your event type.

Add/Update Tickets Page for General Admission Events


Now that you have created your general admission event, you should define your pricing structure and set the capacity (maximum number of tickets) for each price level.

Price Level vs. Price Variation


Lets start with understanding 2 concepts.

  • Price levels: are prices for different areas of the venue or event that are limited by some capacity. Some examples are: General, VIP, Balcony
  • Price variations: Each price level, may have price variations. Price variations share the inventory (capacity) with the price level. For example, your $50 "General" price level, may have a $40 price variation for seniors and a $30 price variation for kids. It may also have a $35 price variation for early-birds that goes away on a certain date. Another example of the price variation could be "ticket + some additional item". For example, "+ 2 free drinks" or "+ a t-shirt" or "+ back-stage access"

Add Price Levels


Click on Add/Price Level to open the pop-up to create one.

Create only ONE price level per price. For example, if you have $50 seats in orchestra left and orchestra right sections, do NOT create 2 price levels.

Optionally, enter a name and description for the price level.

Examples for name are: General, Standing, balcony, VIP

Examples of the description could be "First-come-first-serve" or "Student id required"

Select a color for the price level. E-tickets will get printed in this color.

Face Price: Set the price for this price level.

Service Charge: Set the amount or percentage of the service charge. the service charge is the extra amount that the buyer pays for each ticket. It is usually used to cover ticketing and payment processing fees.

You are the one who collects and keeps the service charge amount.

You have full control to set the service charge to any amount you like. You can set it to zero or any amount.

Start / End Date: Price levels can have a start and end date. Normally and by default, they are set to start and end when the ticket sales starts or ends so you can centrally control that from the "Edit Event" page.

However, some price levels may make sense to start selling later or end selling earlier. For example, 'Early Bird' tickets may become un-available at a certain date.

Quantity Restrictions: You can specify the minimum, maximum and increment that the tickets can be purchased at. For example, if you are selling tables at a dinner event or night club, you may want to make people buy the whole table. in that case you can set the 'minimum' to 8 (table size). Or if you are selling tickets that are supposed to be purchased in pairs, you may want to set the minimum to 2 and increments to 2 so people can buy 2, or 4 or 6 tickets.

Save the Price Level to close the pop up.

List of Price Levels


The price level gets added to this table. You can edit it, delete it, or add price variations for it.

Edit the Price Level: You can always (even after some tickets are sold), edit the price level, change the prices or colors and edit the start/end date or the quantity restrictions.

Add/Manage Price Variations


You can add a Price Variation to the price level, using this icon. Creating and editing price variations is very similar to price levels and they will show up in the same table.

Adding Tickets (Setting the capacity)


To actually add tickets for each price level, select the price level and set the "Maximum Capacity".Then click "Update Capacity".

You can add / delete tickets by updating the capacity at any time, even after sales has started.

The table at the bottom, displays the status of the tickets and number of tickets available.





Add/Update Tickets Page for Assigned Seat Events


Now that you have created your assigned-seat event, you should define your pricing structure and add tickets at a specific price level for each seat.

Warning!

Make sure that your seating chart is complete before adding tickets. Adding tickets to the seating chart will lock certain changes to the seating chart.

Price Level vs. Price Variation


Lets start with understanding 2 concepts.

  • Price levels: are different prices you have for different areas of the seating chart. If you have 3 different prices, you need to create 3 price levels.
  • Price variations: Each price level, may have price variations. For example, your $50 price level, may have a $40 price variation for seniors and a $30 price variation for kids. It may also have a $35 price variation for early-birds that goes away on a certain date. Another example of the price variation could be "ticket + some additional item". For example, "+ 2 free drinks" or "+ a t-shirt" or "+ back-stage access"

Add Price Levels


Click on Add/Price Level to open the pop-up to create one.

Create only ONE price level per price. For example, if you have $50 seats in orchestra left and orchestra right sections, do NOT create 2 price levels.

Optionally, enter a name and description for the price level.

Examples for name are: Front, orchestra, balcony, VIP

Examples of the description could be "2 drinks included" or "Student id required"

Select a color for the price level. E-tickets will get printed in this color.

Face Price: Set the price for this price level.

Service Charge: Set the amount or percentage of the service charge. the service charge is the extra amount that the buyer pays for each ticket. It is usually used to cover ticketing and payment processing fees.

You are the one who collects and keeps the service charge amount.

You have full control to set the service charge to any amount you like. You can set it to zero or any amount.

Start / End Date: Price levels can have a start and end date. Normally and by default, they are set to start and end when the ticket sales starts or ends so you can centrally control that from the "Edit Event" page.

However, some price levels may make sense to start selling later or end selling earlier. For example, 'Early Bird' tickets may become un-available at a certain date.

Quantity Restrictions: You can specify the minimum, maximum and increment that the tickets can be purchased at. For example, if you are selling tables at a dinner event or night club, you may want to make people buy the whole table. in that case you can set the 'minimum' to 8 (table size). Or if you are selling tickets that are supposed to be purchased in pairs, you may want to set the minimum to 2 and increments to 2 so people can buy 2, or 4 or 6 tickets.

Save the Price Level to close the pop up.

List of Price Levels


The price level gets added to this table. You can edit it, delete it, or add price variations for it.

Edit the Price Level: You can always (even after some tickets are sold), edit the price level, change the prices or colors and edit the start/end date or the quantity restrictions.

Add/Manage Price Variations


You can add a Price Variation to the price level, using this icon. Creating and editing price variations is very similar to price levels and they will show up in the same table.

Editing Prices


Please note that editing a price level or variation, will affect all the tickets added at that price level. So if you want to raise the price of ALL $50 tickets to $60, even after the sales has started, you can simply edit the price level. However, to change the price level for some seats you should select those seats and use the "Update Tickets" button.

Adding Tickets


Now that price levels are created, we should add tickets for each seat. Tickets can be added and managed as granular as one ticket at a time, or in bulk as several rows or a full section at a time.

There are 2 methods to add, update or delete tickets.

Add, Update, Delete Tickets - Method 1


Using the top part of the page, you can select a 'Price Level', then select a range of seats and add tickets.

To add, update tickets using method 1, first select a price level.

Then select the section or table that you want to add tickets for. Then depending on the section type select the row range or seat range.

If the tickets are accessible (only allowed to be used by handicaps and their companions), tick the accessible box.

Accessible seats will show on the map as blue/white stripes.

If you want to block the seats, tick the block box

Blocked seats: Blocked seats cannot be purchased by regular users until you un-blocked them. However, administrators and sales agents with the permission to 'Sell blocked seats' can sell those seats. On the seating chart, blocked seats show as faded out to admin and sales agents, however they show as un-available to regular users.

Blocking can be used for several purposes. It can be used to temporarily make some seats un-available or reserve them for a potential buyer or you can block some seats and order physical tickets for them to sell offline in other outlets.

Then click on 'Add Tickets' to add those tickets to the seating chart. If all or some of the tickets already added, you will get an error message and those tickets will not get re-added.

You can scroll down and verify the added tickets on the seating chart.

If the tickets already exist and you want to change their price level, you should use the 'Update Tickets' button.

Or use the 'Delete Tickets' to delete them.

To block or unblock tickets, or to change their accessible status, after selecting the seat range, use the "More Actions" menu.

Add, Update, Delete Tickets - method 2


Alternatively, you can add, update or delete tickets by clicking on a section, row, seat or table on the seating chart and selecting the proper option from the pop up.

Creating and Managing Venues

Venue is the physical location where your event happens. It usually has a name, address and time zone. If the venue is for an assigned seat event, such as an amphi-theater or a ballroom with round dinner tables, then it also has a seating chart.

Venues are reusable. Meaning that many events can use the same venue.

You can have as many venues as you need in Ticketor.

You can create and manage venues from "Control Panel > Events & Venues > Venues". On this page, you see a list of your venues, and you can create a new venue.

In the list, click on the icon to edit the venue, or on the to design the seating chart for assigned seat events.

Important notes:


The most important field when creating a venue is the "time zone". All times such as event time, sales start date and sales end date, are based on the venue time zone.

Returning or Exchanging Tickets / Voiding Invoices

You as the administrator can return tickets and refund money anytime regardless of your returns policy. Returning tickets will void the issued tickets, make them available for sell again, refunds customers money and send them a "Return confirmation" email.

The money can either be refunded to buyer's credit card or credited to their account as "Store credit". If "Store Credit" is chosen, the specified amount will be credited to the user account and they can use this credit to make purchases on your site. It is a good option when the buyer wants to exchange their tickets.

Note: If the tickets were originally purchased through a "Sales Agent" and the tickets are refunded for "Store Credit", the same sales agent (and not the buyer) will receive the store credit.

  • To do so, login to your website as admin or a sales agent with "Return Permission" and go to Control Panel -> Events & Venues -> Sales & Invoices or click here to go to this page.
  • Find the "Invoice" you are looking for by using the filters. You may need to change the from/to date range and hit the Refresh button to see the invoice. Select the proper Invoice by clicking on the icon to see the invoice details.
  • To make full refund and return all the tickets in an invoice, from the "Invoice Actions" menu, select "Void Invoice"
  • To return some tickets or make partial refund, check the checkbox in the "Return" column for all the tickets that you want to return.
  • A pop up shows up with the return information. You can move the pop up around by dragging the header section of the pop up.
  • Select the refund method. You can choose either "Store credit", or "Return to their credit card".
  • The pop up will indicate the return price.
  • If you are granted the permission to "Give Discount", you will be able to modify the return price at this point. You can make a "Full Refund" which will refund the ticket face price + the service charge, or you can just return the face price by selecting "Ticket price (not including service charge) " or "Ticket price minus return service charge" which will consider the non-refundable fees and return fees as you specified in the event return policy settings, or you can refund a custom amount just by editing the "Return Price" box.
  • Click on the "Return" button
  • A confirmation email will be sent to the customer confirming the return of tickets.

Sell tickets over the phone or face-to-face at a retail location or the box-office

Ticketor is a full-featured box-office solution. You can use it to sell tickets online, over the phone or at a retail location, ticket booth or box-office.

What you need?

1- The user selling the tickets, needs to have "Sales Agent" role, probably with the permission to sell in cash. Check out "Users with special permission" section for more information.

2- You also need a computer or laptop connected to internet.

3- For face-to-face sales, you probably need a printer and optionally a credit card reader. You can use a regular ink-jet or laser printer to print paper tickets, or a professional thermal printer to print professional hard-copy tickets. Check out "Set Up Your Box Office" section for more information about the equipment. Credit card reader is optional. You can manually enter the credit card information using your keyboard, however, a credit card reader speeds up the data entry.

How does it work?

There is 2 methods that a sales agent can use to sell tickets over-the-phone or face-to-face.

Option 1: Simply add the proper tickets to your shopping cart, as if you were buying for yourself, and proceed to the checkout page. On the checkout page, enter the buyer's information and their credit card information. If the buyers email address is entered, they will receive the sales confirmation email and if "Print e-tickets" is selected as the delivery method, e-tickets will be included in the confirmation email. If the buyer does not have an email, you can select will-call or mail (post) for the delivery option and they can pick their tickets up or receive them in mail. For face-to-face sales, when you print the tickets right away and hand them in, and that you don't necessarily need buyer's name and email, you can select the "Fast mode - Cash" or "Fast mode - Credit card" to skip extra data entry. Also, set the delivery method to "Direct" to print the tickets and hand them in directly.

Option 2: Use the "Control Panel > Box-Office > Sales Page" to get to the fast, touch-friendly sales page, where you can quickly select tickets, sell them for cash or credit card and print them out on a thermal or regular printer. Similar to the previous method, if the buyer's email address is entered, they will receive a confirmation email and e-tickets.

Check out Control Panel > Help & Support > Help & Instructions > Set Up Your Box Office (Thermal printer, Credit card reader) for detailed information on setting up thermal printer and credit card reader.

Ticket Delivery & Delivery Options

To get more information and familiarize yourself with the concept please check out this article

Ticketor supports all type of delivery methods. By default, the system comes with 2 delivery methods.

  • Will-Call: Means that the buyer will pick up the tickets at the venue before the event
  • Print e-tickets: means that the buyer will either print their tickets or show them on their phone to get admitted.

However, you can define your own delivery methods and associate fees with them. Delivery methods such as different types of mail (post), pick up from a certain location or retail store, ... .

To create or edit delivery methods use Control Panel > Events & Venues > Delivery Methods.

Each event can offer one or more delivery methods. To select delivery methods for an event, edit the event and from the Delivery tab, tick the ones that you want to offer.

e-Tickets


E-ticket is the easiest, most automated and most popular delivery method. As soon as the buyer purchases the tickets, they can print the tickets out or they can show them on their phone. They also receive a confirmation email with a link to their tickets. They can also access their e-tickets by logging in to their account and using the User Menu > Tickets > Print e-tickets

e-Tickets are secured using a hard-to-generate code that is printed on each e-ticket. It is printed in QR code format, barcode format and human readable digits. At the gate, tickets should be validated to make sure they are valid and they are not duplicate (not being used more than once).

All you have to do, is to validate those tickets at the gate. Check out Control Panel > Help & Support > Help & Instructions > Gate Control & E-Ticket Validation for more information.


Will-Call (Venue Pickup or collection)


Another delivery method is will-call where the customer picks up his tickets at a booth at the venue or a designated pick up location before the event. Users who don't have access to a printer may choose this option.

If will-call is offered as the delivery method, you should be prepared to deliver the will-call tickets.

There are 2 methods to deliver will-call tickets:

  1. Print and hand out the tickets as the buyer shows up:

    You can use the Box Office menu > Ticket Pickup page to find the invoice by confirmation number, email, invoice number or credit card number. When you hit search, a list of invoices that match your criteria will show up in the list.

    The invoices that are set for will-call and are NOT delivered yet, will have a icon. Clicking on the icon, will print the tickets and mark the invoice as delivered.

    You can print on a regular paper/printer or you can use thermal printers to print professional tickets.

    A receipt will be printed with each invoice, which you can have it signed and keep for your records.

    You can also view/edit the invoice using the icon.

  2. Print all the will-call tickets in bulk and take to the venue:

    On the events date, you can use the Control Panel > Events & Venues > Print Tickets page. Select your event and from the Actions menu, select "Print will-call tickets".

    Then you can print all will-call tickets, sorted in alphabetic order. You can print on a regular paper/printer or you can use thermal printers to print professional tickets.

    A receipt/header with the buyer's information will be printed with each invoice, which you can have it signed and keep for your records.

    At this point, you should probably disable the will-call option for the event so more tickets are not sold as will-call.

Mail (post)


You can also offer delivery by mail. You can consult the post office or any mailing service to find the proper mailing options and the fees.

When a ticket is sold that requires shipping, you will get a confirmation email with "(Requires Shipping)" in the subject. However, you should not rely on emails and you should check regularly for the invoices that require shipping.

There are 2 methods to print mail tickets:

  1. Print and mail the tickets invoice by invoice:

    You can use the "Control Panel > Events & Venues > Sales & Invoices" page to see all the recent invoices. Set the date range properly and set the "Shipping" to "Not shipped yet". Then hit the "Refresh" button.

    The invoices that require shipping (and are not shipped yet) will show up and they will have a icon. Clicking on the icon, will print the tickets and mark the invoice as "shipped".

    You can print on a regular paper/printer or you can use thermal printers to print professional tickets.

    A header will be printed with each invoice, with the shipping address.

    You can also view/edit the invoice using the icon.

  2. Print all the "mail" tickets in bulk:

    You can use the Control Panel > Events & Venues > Print Tickets page. Select your event and from the Actions menu, select "Print mail tickets".

    Then you can print all mail tickets, sorted in alphabetic order. You can print on a regular paper/printer or you can use thermal printers to print professional tickets.

    A header will be printed with each invoice, with the shipping address.

    By entering a date/time in the "Tickets sold after" field, you can limit the print to invoices issued after a certain date and so you can ship on a regular basis.

Changing Delivery Methods


If you need to change the delivery method of tickets in an invoice, you can edit the invoice and change the delivery methods. Use the "Control Panel > Events & Venues > Sales & Invoices" page to see all the recent invoices. Set the date range properly and use other filter options to find the invoice.

Click on icon to edit the invoice. Change the delivery method for each ticket and click on "Update delivery methods".

Gate Control & E-Ticket Validation

In this section, you will learn about different methods of gate control and ticket validation.

The concept:

The purpose of gate control is to validate tickets at the gate and admit valid tickets to your event while distinguishing and rejecting all invalid and duplicate tickets.

  • Invalid Tickets: Tickets that are generated fraudulently or belong to another event or another performance of this event or they are purchased but later refunded.
  • Duplicate Tickets: Tickets that are printed or copied more than once and are being used to admit more than one person to the event.

To achieve this goal, each ticket has a unique, hard-to-generate numeric code. The code is printed on each ticket as human-readable numeric value, right below the barcode. The same code is also printed on tickets, in a machine-readable format, as both a barcode and a QR code. So in other words, the barcode, QR code and the number printed below the barcode, all represent the same code.

At the gate, the code should be read from the ticket and validated against a a list of all valid codes for the event. If the code exists in the list, the ticket is valid.

Then the code should be checked off the list to indicate that this ticket is already used and so it cannot be used by potential duplicates of the same ticket.

Besides accuracy, one of the important factors in gate control, is the speed. A good gate control solution, should be able to read the code and validate it as fast as possible to avoid causing a line at the entrance.

Another concern, if you have more than 1 gate, is the synchronization. It is important that the admission checklists from all gates are synchronized and when you check off a ticket from a list, it is reflected in all other lists.

Ticketor offers different gate control methods to support events as small as a party with a dozen guests up to concerts or festivals with tens of thousands of attendees and you can choose the one that best matches your needs

To get more information and familiarize yourself with the concept please check out this article

Method 1: Admission List

In the most basic method of the gate control, proper for small events with one gate only, you can print out an admission list from Control Panel > Events & Venues > Admission List, which is a checklist of all valid codes for the event with the buyer name and information. Then read the numeric code on each ticket and find it in the checklist and check the code off the list.

Method 2: Use a smartphone/tablet/laptop with an optional external barcode scanner

Google PlayApp Store

In this method you can use a smartphone, tablet or laptop (we will call it the "device" going forward) and an optional Bluetooth or USB barcode scanner

You will use either the device camera or an external barcode scanner to read the barcode or the QR code. Then the numeric code is transferred to the device for validation.

The device communicates with Ticketor's server through internet to validates the ticket against a central list and shows the validation result on the screen. This method ensures that all gate control devices validate against a single, central list and they are always in sync. Moreover, they have access to the most recent information which means you can keep selling tickets, adding new tickets, making returns even after you open the gates and the devices accommodate for all the updates. (for offline validation options, in case there is no internet access at the gate, continue reading)

 

Reading the code

  1. You can use an Android or IOS device with a high quality camera in conjunction with our "Ticketor Gate" app from the Google Play or App Store to read the barcodes or QR codes. Using a phone camera as the sole method of scanning is not recommended for large events as the camera's may be slow in focusing and scanning tickets. The quality and speed varies depending on your camera and if the camera supports auto-focus. You probably will experience faster result by scanning QR codes rather than the barcodes. Scan a few tickets before the event to make sure your phone and camera gives you the speed you require.
  2. You can use an external barcode scanner to scan the tickets faster and more professionally. The barcode scanning device will read the barcode or the QR code faster and from a longer distance, then transmits the numeric code to your device using either Bluetooth or USB. If you are using an external barcode scanner, you really don't need high-end devices and can do validation using very affordable low-end Android phones or tablets. In this method, you can either use our Android IOS app, or you can use any browser on any type of device (Windows, Mac, Chromebook, etc.)

    You can buy a barcode scanner or a barcode scanning device from Ticketor's store.

Some notes:

  • Camera's can scan both from the paper tickets or buyers phone display.

  • Camera's have better performance scanning QR codes then barcodes.

  • Most Barcode scanner devices, can scan both from the paper tickets and buyers phone display. Check with the specification if yours can read from the display.

  • Barcode scanner devices, come in 1D (1 dimensional) or 2D (2 dimensional) variations. 2D scanners can scan both barcodes and QR codes while the 1D scanners can only read barcodes. You may get faster result with 2D scanners.

Instruction:

  1. Install the app:

    If you are using an Android device (or IOS device), install "Ticketor Gate" app from Google Play or App Store . Alternatively or if you are using any other type of device, download and install the latest version of Firefox or Chrome.

    Note that if you want to scan with the camera, you need the app and cannot use camera with a browser.

  2. Connect the barcode scanner device (skip this step if you are planning to use camera)

    When you connect a barcode scanner to your device, it functions like a keyboard. It reads the barcode, and sends the code to your device as if it was typed on a keyboard. While a USB barcode scanner sends the data through the USB wire, a Bluetooth scanner sends the value wirelessly through the Bluetooth signals.

    Almost all smart phones and tablets support Bluetooth and can be used with a wireless Bluetooth scanner. Some laptops and most desktops may not have Bluetooth functionality and may need a Bluetooth adaptor or can use USB scanners. On the other hand, most smartphones and tablets (even though they have a USB or micro-USB port) cannot use a USB barcode scanner.


    For USB scanners, you just need to plug the cable to a USB port on your device and it should work automatically. Bluetooth barcode scanners need to be paired with the device. The pairing process is similar to pairing a Bluetooth hands-free. The process is usually to put the barcode scanner in pairing mode, then using your device search for Bluetooth devices, select the barcode scanner among the result-set and click on the pair button. The device may ask you for a pin that should be entered on the device and the barcode scanner before the pairing completes. You need to pair only once and as soon as the device is paired with the scanner, they can work together. If you are using multiple devices and scanners for multiple gates, make sure to mark your devices so you know which scanner is paired with which device.

    For more information on pairing the Bluetooth scanner, refer to your scanner and device user manual.

    In order to test if the scanner is connected to your device, just open a text editor or any application with a text field, click on the text field to make it active and then scan any barcode. The value of the barcode should appear in the text field.

  3. Use the scanning app or web page

    1. If you are using the Ticketor Gate app, launch the app. Otherwise launch the browser, and navigate to https://www.ticketor.com/gate or alternatively, go to your site and then "Control Panel > Events & Venues > Gate Control"

      The app and the gate control web page work similarly except that the web page cannot use the camera.

    2. Your browser may ask that "This website is trying to save data to your device". Make sure to allow the data to be saved. It will let you browse to load this page even when you are not connected to the internet.

    3. If you are not logged in, you will be asked to login as an administrator, event organizer, or gate controller. If you login as an administrator, you will be able to perform gate control for all upcoming events but if you login as an organizer, you will only be able to access your own events.

    4. If you are using the app, use Ticketor.com for "Website Address"

    5. On the next page, select the event that you want to prepare for gate control.

    6. If you will have access to internet (Wi-Fi, 3G, 4G, etc.) at the gate select "Online" for validation type (recommended) otherwise select "Offline" and read more about offline gate validation below.

    7. Proceed to the Gate Control page. On website, click on "Download data" before proceeding to the gate control page.

    8. Scanning:

      • Enter the barcode manually: Tap the Barcode text box to activate it. Using your device keyboard, manually enter a valid or invalid numeric code and hit enter.

      • Use external barcode scanner: Tap the Barcode text box to activate it (the box should be selected for the barcode scanner to scan properly). Scan the barcode using the connected barcode scanner. The value should appear in the barcode box and validated immediately. You don't need to hit the enter key or touch the screen.

      • Using the camera: In the app, tap the camera icon. Then hold the QR code (preferred) or the barcode in front of the camera. Hold it for a couple second till the camera focuses and scans the barcode.

      As soon as the reading of the code is done, the value is send for validation and you should see the result as either a red or green box representing the validation result. If the ticket is invalid, you will see a pop up that you need to close before scanning the next ticket, otherwise you can keep scanning the next ticket without touching the screen.

      If the ticket is valid, it will show in a green box and your device will make a success beep, if not the result will show in a red box, the reason for the failure will pop up and your device will make a failure beep.

      Avoid touching the screen for continuous scanning. Keep scanning without touching the screen unless you get an invalid ticket.

      Find the best distance from either the camera or the barcode scanner to the ticket. If the ticket is to0 close or too far, it may not get scanned.

Other app features:

  1. Exit for re-entry: If somebody needs to leave the venue to come back again, you can switch to "Exit for re-entry" mode and scan their ticket. It will mark the ticket as "not entered" so they can use the ticket again when they come back.

  2. Search by name, email or confirmation number: If the patron does not have their tickets on them, you can look up and admit their tickets by name, email or confirmation number. Switch to the "Name/email" tab and enter a few letters of the buyer's name or email, then select the buyer from the auto-complete list and click on "Find Tickets". Or switch to "Confirmation Number" tab and search by their confirmation number. If the tickets are found, you may then want to verify the buyer's identity to make sure they are the actual buyer (owner) of the ticket. Then click on each ticket number to admit that ticket.

  3. Status: Click on the status button to get the latest status of tickets sold and admitted.

  4. Buyer detailed information: Click on any validation result box, to see more details about the ticket, buyer and purchase information.

Behind the scene / Fast primary result / Emergency network outage

As soon as you go to the gate validation page, the device communicates with the server and gets the latest version of valid codes and if they have entered or not. Anytime you scan a new ticket, the server sends the newest update to your device. So your device keeps a copy of the latest version of the admission list at all times.

Fast validation: Anytime a code is scanned, the device performs a primary validation using the copy of the data it has locally and instantly shows the primary validation result. The primary validation result is shown in light-green or light-red. Then the device contacts the server for the final validation result and changes the validation result to either green or red. On a regular network, it happens so fast that you will not see the primary validation result. But if the network is slow, you can pretty accurately rely on the primary result.

Emergency network outage: If the network goes down, and you need to keep scanning, you can scan using the data that is locally available in your device. The list can accurately verify the ticket validity and can detect duplicates to some extent.

Offline validation:

If you don't have access to reliable internet at the gate, you can still use the gate control system with some limitation.

In the gate control app (preferred) or website, after you select the event, select "Offline" as the validation method.

Select the "Number of gates". All devices should have the same value.

Then select the gate number that each device scans. For example, if you have 3 gates, one device should be assigned to gate #1, one device to gate #2 and one to gate #3. Label each device with the gate number.

If you have more than 1 gate, since the devices cannot communicate through the network and so there is no central list to be used, each gate should only admit a subset (a range) of tickets so that duplicates can be identified. To achieve that, each subset of patrons MUST enter from a specific gate. On the e-tickets and beneath the barcode there is a value starting with "G". This value ranges from "G1" to "G10". As you select the gate number, the system will tell you which G values are being admitted by this gate/device. You should make signs that explain which gate each person should use to enter based on the "G" value on their ticket. So gate 1 may only admit G1,G2, and G3 and other gates admit the rest.

Click on "Download data" button to download the list of valid barcodes to your device.

Notes:

  • Make sure to download/refresh data after all modification (add, update, delete) to the tickets are done. If you happen to need to add/delete tickets after you downloaded, you need to come back to this page and refresh the data. Selling tickets is OK and you can continue the sale after you download the date.
  • If you are using offline method, do not reload data after you start scanning tickets. The entries information will be overwritten and so the duplicate tickets may not be caught.
  • If you are using offline method, Returns and Refunds should be disabled after you download the data.

Best practice at the gate:

  1. For medium and big events, where you expect a lot of audience to show up at the same time, speed is very important. One person with bad or forgotten tickets or the tickets that do not scan or validate, may hold the line for several minutes. It is nice if you can have somebody with a bigger tablet who can handle the special cases. If the gate controller cannot scan the tickets, they can simply move the person to that special line and keep the line going.

  2. Scanning with one hand: The recommended Bluetooth scanners are designed in a way to easily get attached to the back of the phone. You can use a double tape such as Scotch® Reusable Tapes to attach them to the back of your phone.

Compatible Barcode Scanners:

Any Barcode scanner that can connect to your device (through USB or Bluetooth) and can work in HID mode and can scan CODE-128 barcodes and optionally QR codes can be used with Ticketor.

HID (human input device) mode, means that the Barcode scanner can work as a keyboard and enter the barcode in any text field.

The best practice is to use a Smartphone as the device. In that case, make sure the Bluetooth barcode scanner is compatible with your device. They should specifically mention that they are compatible with IOS or Android.

2D (2 dimensional) scanners that are capable of scanning QR codes, give you the flexibility to scan either the Barcode and the QR code and may scan faster.

Coupons (Promotion codes)

You can create coupons (promotion codes) to give discount to the buyers.

To use this feature, use the Control Panel -> Events & Venues -> Coupons and create a new promotion.

Event: A promotion may apply to "all events" or "a specific event" or "a specific category (group) of the events". To make the coupon apply to a "specific category", you need to edit each event and in the category box, enter a category name. For example, edit all the desired events and add category "coupon1" to the category. Then in the promotion page, select the "Specific category" option and then enter "coupon1" in the "Event category" box.

Promotion code: Enter a unique promotion code in this box. this is the code that the user should enter on the checkout page to get the discount.

Automatically apply ...: If this check box is ticked, the coupon will automatically apply to all eligible purchases without the buyer entering the promotion code. This feature is useful in scenarios such as group pricing, where you give a certain discount to bigger groups or to create packages where the price is discounted when the buyer purchases all the events in the category.

Promotion type: Select the promotion type that best meets your requirements. If the "amount" or "percent" is selected, enter the amount or percentage.

Date range: Fill out the date range that the coupon is valid.

Must buy all the events that this coupon applies to: This option is mostly useful if the coupon applies to a category of the events and can be used to give discount if the buyer purchases all the events in the category. It can be used to create packages or seasonal prices.

Minimum purchase amount: You can specify the minimum monetary value of the invoice to be eligible for discount. For example, you can create coupons to only apply to purchases over $100

Minimum number of tickets: You can specify the minimum number of tickets in the invoice to be eligible for discount. For example, you can create coupons to only apply to purchases of over 20 tickets (group discount)

Maximum number of usage: You can specify how many times a coupon can be used by all the buyers. For example, you can create a coupon that works only for the first 10 buyers. Or you can create a coupon that can be used only once.

Question Manager (Asking questions from buyers)

You can create questions to be asked from the buyer on the checkout page. Questions can be related to a specific event and be asked only from the buyers who buy that event (event questions) or can be general and be asked from all buyers (site questions). Event questions can be either asked per ticket or per invoice.

Example of event questions for a dinner event could be: What option do you prefer for dinner? Meet/Chicken/Fish/Vegetables. This question should be asked "per ticket" as each attendee may have different dinner preference.

Another event question example that should be asked "per invoice" could be: Who referred you to this event? Or How did you hear about this event? (TV/Radio/Facebook/Other)

Example of site questions could be: How did you hear about our site? or What type of events do you prefer to attend.


    Asking unnecessary questions during purchase may cause the buyer to abandon the sales and may result in business loss. Only ask questions if they are really necessary and they give value to the buyer.

Create questions

To create questions (both site and event) use Control Panel -> Account & Settings -> Question manager. This page is like your question bank. You will create and manage all type of questions here and later associate them with events or the site.

Enter the question, type of answer, and (optionally) a default value and specify if the answer is required. If answer required is ticked, the buyer cannot complete the purchase unless they answer the question or tick the check box.

Apply questions to event or site

After you create the questions, you can apply them to the whole site or specific events.

Site questions: To apply questions to the site, use the Control Panel -> Accounts & Settings -> Site Settings -> Options tab. In the questions section, type a few letters of the question, select it from the list and click on the Add question

Event questions: To apply questions to an event, Edit the event and go the Options tab. In the questions section, type a few letters of the question, select it from the list and click on the Add question

How to see the answers

The answer to the questions will be available in each individual invoice that can be accessed from Control Panel -> Events & Venues -> Sales & Invoices and will also be included in the confirmation email you receive.

You can also get a report of the answers in Control Panel -> Events & Venues -> Admission list

Sub-promoters (track referrals)

You may have sub-promoters who promote your events and may get paid based on their sales amount. Or you may advertise on different media (such as Facebook, Twitter, Google, etc.) or run different digital ads and want to track the return of investment (ROI) for each ad or platform.

Ticketor allows you to create as many "track-able links" for each event or for your website and use the links in your digital ads or give it away to sub-promoters. When a buyer clicks on the link to come to your site and purchases tickets, the purchase will be tracked back to the link and will get associated to the "referrer". Later on, you can pull sales reports based on the referrer.

To create a track-able link for an event, edit the event and go to the "Promote" tab > Track-able links area. Put in a tracking name which could be the name or nickname of a sub-promoter or a code to distinguish the media or Ad.

Some examples of the tracking name could be: John, Mary, Facebook, GoogleAd1, GooglePayPerClick3

Click on the "Generate link" and copy the generated link.

Similarly you can create track-able links for your website (all events) using the https://www.ticketor.com?treferrer=ReferrerName

Reporting the referrer

Event statement: Use the Control Panel > Events & Venues > Event Statement > Report type: Sales by origin, to get the total amount of sales, broken down by referrer.

Referrals Report: Use the Control Panel > Reports > Referrals to get detailed list of sales by referrer


In case you need more analytics and tracking information, you can integrate with Google Analytics. Check out the Control Panel > Help & Support > Help & Instructions > Google Analytics Integration for more information.

Sending Out Emails to the Mailing List (News Letters)

You can send out emails to the customers that opt-in your mailing list. To use this feature login to your website as admin and go to Control Panel -> Events & Venues -> Mailing List or click here to go to the page.

  • Emails can be in the form of newsletters, promotional or information.
  • You can send the emails to all your customers or only the customers who have purchased tickets to a specific event.
  • You can create templates for emails that you send out frequently. For example, you can have a template for your weekly newsletter that lists all your upcoming events.
  • You can use special variables in the form of [...] in your email templates. These variables will be replaced with the customer or event's information. You can get the complete list of valid variables and an example on how to use them on the mailing list page.
  • You can use html or text in your emails.
  • Always preview your email and send a copy to yourself to make sure everything is as expected before sending out to your customers.
  • If you are using html in your email, always send it to yourself first and make sure it looks good in popular email readers like gmail, Yahoo, Msn, outlook, etc.
  • You are not allowed to spam customers. At the bottom of each sent email, there is a link that allows your customer to opt-out (unsubscribe) from your mailing list and not get any more emails from you.
    To prevent the recipients from opting-out and to avoid being marked as spammer by email providers, make sure to always send related and useful email and avoid frequent emails.
  • To avoid spamming, you are limited to at most 2 emails to your mailing list in each week. Try to keep it to minimum.

Reports

Ticketor offers a variety of real-time reports that can give you all the information you may need regarding your sales, delivery, financial, etc.. Just login to your site and use the "Reports" section of the Control Panel.

Each report may offer some filters such as date range, event or user. Set the filters properly and hit the refresh button to update the results. If you need to print the report, just use your browser's "Print" button. Some reports have "Export" options to export the result in Excel.

Users with special permission: Admins, Reports, Organizers, Sales Agents & Gate Controllers

Besides regular users who sign up on your site to purchase tickets, there are different user types with special roles and permissions:

  • Administrator: Administrator is usually the owner of the site and has the highest level of access. The person who creates the website initially is granted the Administrator role but he can add other people as administrators.
  • Reporter: Has access to all reports without being able to make any changes.
  • Organizer: An event organizer is the owner of one or multiple events. They will have access to all reports for their own event and will receive an email anytime a sale occur for their event. Organizers can be granted the extra permission to create and manage their events. Also organizers can be granted the permission to use their own payment processor. In this case they have to log in and integrate their own payment processor (Stripe, PayPal, ...)
  • Sales Agents: Is a user who can sell tickets to other people. They are usually your staff, who sell tickets over the phone or at the box-office. Sales agents may also be external agents or retail stores who will sell your tickets. Sales Agents can have extra permissions such as ability to "Give Discount", "Issue Refunds" or "Sell in Cash". Sales agents normally only have access to manage the invoices issued by them, which is good for external sales agents. However, for internal sales agents, you can grant them permission to access and manage all invoices.
  • Gate Controller: Is a user who can login and operate the gate control application. Each ticket checker with a barcode scanner, needs to be a "Gate Controller".

To create users with special roles and permissions:

  1. The user should sign up on your website as a regular user. It is recommended that users with elevated permissions, sign up with more secure passwords.
  2. An administrator should login to the system.
  3. Go to Control Panel > Account & Settings > User manager
  4. Search the user by name or email and hit Refresh
  5. Click on the link to edit the user.
  6. From the "Roles & Permissions" tab, check the proper checkboxes.
  7. If the sales agent user is a "Retail Store" with a physical address, then fill out the business name, website and address fields so that it shows up on the "Store Locator" page.
  8. Save.

Event Cancellation

What should I do if my event is cancelled?

Events may cancel for different reasons. What you do in case of the event is cancellation is up to you and your business strategies. Ticketor does not force you into taking any action however we provide the tools for you to properly inform the buyers of the cancellation and to refund the tickets.

Most organizers inform the buyers of the event cancellation as soon as it happens and let them know that they are going to be refunded in few days. This will reduce the chance of any possible credit card dispute or charge-back.

  1. Edit the event and set the "sales end date" to the past so the sales will stop. You may want to also update the title and add "Cancelled" to the title. Also, you can explain the cancellation reason and when the buyers can expect a refund in the event description or title.
  2. To send an email, simply use the Control Panel -> Events & Venues -> Mailing list and send an email to all the people who purchases tickets to that specific event, explain the cancellation and when and how they are going to get refunds.
  3. To void or refund the invoices follow the instruction in Control Panel > Help & Support > Help & Instructions > Returning or Exchanging Tickets / Voiding Invoices. Credit card refunds will show up on the buyer statement in a few days. So, you may want to ask the buyers to be patient and wait a couple days to see the refund.

Payment Processor Integration

What is a payment processor (merchant account) and why do I need one?

A payment processor allows you to accept and charge credit cards. Any business who needs to charge credit cards need to have a payment processor. You may already have a payment processor if you accept credit cards in your business.

The greatest advantage of Ticketor is that you collect the sales money directly through your own payment processor / PayPal. It means that you will have access to your money directly and as tickets sell (before the event). Depending on your bank and payment processor settings, the funds from each sale will be available in your account in few business days after each sale.

Please note that personal or business bank accounts, are not able to process credit cards. So you need a payment processor to charge the credit cards and deposit the money to your bank account.

If you don't have a payment processor, or your payment processor is not compatible or cannot be used for online transactions, you can simply get a payment processor in few minutes and use it right away.

Simply go to Control Panel > Account & Settings > Payment Processor, then click on the blue "Connect or get a Stripe Account". It will take you to Stripe.com. Fill out the form and as soon as you are done, you will be ready to charge credit cards and accept payments. It shouldn't take more than few minutes.

If Stripe is not available in your country, you can try one of the below payment processors.

If you already have a merchant account you should first make sure that they are set up to accept online transactions. If not you will have to get a new payment processor.

If your payment processor is not in the list of supported payment processors below, you may still be able to use it. Most payment processors are compatible with Authorize.net gateway. Contact your payment processor and ask them to set up an Authorize.net gateway for you. However, remember that it may be cheaper and faster to get a new Stripe account instead.

Ticketor is compatible with the following options:

  • Stripe: Stripe is an easy to get payment processor that is available in many countries around the world (including US, Canada, UK, Europe, Australia, ...) and in different currencies. They offer immediate, online approval at no monthly and setup fee. Using Stripe, you can sell tickets internationally in over 130 currencies. Check for supported currencies here
  • Braintree payments: Braintree offers service in a lot of countries around the world (US, Canada, Europe, Australia, ...) and in different currencies. Approval and set up may take a few days. They offer service at no monthly or setup fee.
  • Authorize.net: Authorize.net is a gateway that works with most merchant accounts in the US and other countries. No matter where you get your merchant account from, you can ask them for an Authorize.net gateway.
  • PayPal Advanced or Pro with PayFlow: You can sign up for a PayPal Advanced or Pro with PayFlow (US only). These accounts allow you to accept credit card on your own website.
  • PayU (India): Users located in India can use PayU as their payment processor.

Please note that payment processors are not in any way related to Ticketor. The rates and information posted above, may have changed since this document was last updated. Always check with the provider site for latest updates.

How to Integrate with Your Site

Stripe:

  1. Sign up for a Stripe account here.
  2. As soon as you fill out the form, your account is created and it will redirect you back to your Ticketor site.
  3. And you are now ready to accept credit cards!
  4. A credit card logo will appear at the bottom of all your pages.


Braintree:

  1. Sign up for a Braintree account here.
  2. When the sign up is complete and your account is created, go to Setting, fill out the form using the values from Braintree site. All the fields are case-sensitive. Make sure to copy/paste accurately.
  3. Save and test the integration by making a purchase.
  4. A credit card logo will appear at the bottom of all your pages.


Authorize.net:

  1. When you are done with your Authorize.net account setup, follow their instruction to get the "API Login Id" and the "Transaction Key".
  2. Go to Control Panel -> Account & Settings -> Payment Processor or click here to go to the page.
  3. Select Authorize.net and fill out the "API Login Id" and the "Transaction Key" with values from your gateway account.
  4. If your payment processor accepts American Express and/or Discover, check the proper checkboxes.
  5. Hit save.
  6. A credit card logo will appear at the bottom of all your pages.
  7. Make sure to turn off the TEST MODE on your gateway account otherwise the purchases will go through on your site while the money is not collected!
  8. Test the integration by making a purchase


PayPal Advanced / Pro with PayFlow:

  1. If you already have a PayPal Pro account, you may need to contact PayPal to make sure it comes with PayFlow, otherwise ask them to add PayFlow to your account for free. To get a PayPal Advanced or PayPal Pro account.
  2. When your account is set up, login to manager.paypal.com
  3. Go to "Service Settings" > "Hosted Checkout Pages" > "Setup"
  4. Choose "Layout C"
  5. Change the "Transaction Process Mode" from "Test" to "Live"
  6. Set the "Cancel Url" to https://www.ticketor.com/members/checkout?rf=paypaladvanced&canceled=1
  7. Set the "Return Url" to https://www.ticketor.com/members/checkout?rf=paypaladvanced&success=1
  8. Set the "Error Url" to https://www.ticketor.com/members/checkout?rf=paypaladvanced&error=1
  9. Go to Setting and select PayPal Advanced/Pro from the Gateway list
  10. In the "Username" box, put the "Merchant Login" you use to login to manager.paypal.com
  11. In the "Password" box, put the "Password" you use to login to manager.paypal.com
  12. In the "Partner" box, put PayPal
  13. In the "Vendor" box, put the "Merchant Login" you use to login to manager.paypal.com
  14. Note: If you don't want to use your manager.paypal.com username/password, you can instead login to manager.paypal.com and create a new user with API access and use the Username/Password for that user.
  15. Save and test the integration by making a purchase

PayPal Integration

What is PayPal and why PayPal

PayPal is a service that allows you to accept credit cards on your website. During the checkout, users will be redirected to PayPal, to enter their credit card information. PayPal authorizes the charge and collects the money into your PayPal account which is transferable to your bank account or could be debited in different methods.

It is very easy to obtain a standard PayPal account and it can be done online in few minutes. However, PayPal has some disadvantages. PayPal is not the most user-friendly payment method.

User has to be redirected to PayPal to make the payment and PayPal decides on a case-by-case basis whether the customer can pay directly on PayPal using their card or they have to sign in for a PayPal account to make the payment. The decision is made based on PayPal risk management algorithms. Getting redirected to PayPal and having to create an account could be a hassle and confusing to some buyers.

On the other side, PayPal gives extra security to the user as PayPal will not share the credit card information with the website owner or merchant (you) and hence a informed internet users may prefer to use this option for better security.

PayPal offers service in many countries and currencies. So for some countries, PayPal may be the only available payment processor.

Considering the pros and cons, and if you have the option to get a payment processor, it is recommended to have PayPal as a secondary method of payment. If you integrate both a payment processor and a PayPal account, the buyer gets the option to choose one on the checkout page.

Cost

To use PayPal with your Ticketor site, you can use the Standard Business account which usually has NO Monthly Cost. The discount rate and other fees are available here.

How to Integrate with Your Site

  1. Go to Control Panel -> Account & Settings -> PayPal or click here to go to the page.
  2. You need to fill out the 3 API fields. Note that they are NOT the username and password that you use to login to PayPal.
  3. Click on the "Get API Credentials" button. It opens a new page on PayPal. Log in to your PayPal business account. You will see the API values there.
  4. If you cannot see those values:

    1. Log in to your PayPal account.
    2. If your PayPal account is a "personal" account, upgrade the account to business account for free.
    3. Then click the My Account tab.
    4. Click the Profile tab. If you haven't already done so, you need to verify your account before requesting API credentials.
    5. Click Request API credentials under Account information.
    6. Click Set up PayPal API credentials and permissions under Option 1.
    7. Click Request API Credentials.
    8. Click Request API signature.
    9. Click Agree and Submit now you should be able to see the API username, password, and signature.
  5. Fill out the 3 fields with values from your PayPal account. You need to copy and paste the values accurately as they are long and case sensitive. Make sure to copy the whole line. Some are very long and you need to scroll to get the complete value. Also, make sure not to copy and SPACE at the beginning or end.
  6. Hit the "Validate API Credentials". If you get an error, you need to verify the 3 values and try again.
  7. Hit the "Save" button. A PayPal logo will appear at the bottom of all your pages.
  8. To allow buyers to pay without a PayPal account make sure that:
    1. Your PayPal account is verified
    2. Your PayPal email address is confirmed
    3. Guest checkout is enabled. Follow the instruction here to enable guest checkout.

Moving the site to your own domain / sub-domain (white-label)

Your Ticketor site initially has an address like Ticketor.com/[YourName]. Assuming that you own a domain like MyDomain.com, you can move the site to this address and make the site more customized (white-label).

If you already have a site on MyDomain.com that you intend to keep (and not replace with your Ticketor site), you can instead use a sub-domain of your domain for Ticketor. For example you can have your Ticketor site on Tickets.MyDomain.com or Events.MyDomain.com

To do so, you need a Platinum account.

Name-Servers:

Log in to your domain registrar control panel (the company that you purchased the domain from) and set your NAMESERVERS (NS records) to:

  • NS1.Ticketor.com
  • NS2.Ticketor.com

Remove any other values.


Instruction for a domain (Using GoDaddy or similar websites) ex: www.mydomain.com

You need to login to your domain control panel from the company you registered your domain with (for example, GoDaddy), and change your NAMESERVERS to point to NS1.Ticketor.com and NS2.Ticketor.com. Make sure to remove the old values (replace the old values).

Instruction for a sub-domain (Using GoDaddy or similar websites) ex: tickets.mydomain.com

  1. Go to your domain control panel
  2. Go to the DNS manager where you can edit your Zone file
  3. Add a NS record. Set “host:” to “Ticketor.com”, “point to:” to “NS1.Ticketor.com” and “TTL:” to “1 Hour”
  4. Add another NS record. Set “host:” to “Ticketor.com”, “point to:” to “NS2.Ticketor.com” and “TTL:” to “1 Hour”

After the move is finalized you will access your site on your own domain or sub-domain.

All outgoing emails such as sales confirmation, welcome email and news letters will go out from one of the below addresses from your domain/sub-domain.

Also, you will be able to receive emails at the below addresses. All emails sent to these addresses will get forwarded to your administrator(s) email addresses.

  • support@[Your domain or subdomain]
  • charges@ [Your domain or subdomain]
  • info@ [Your domain or subdomain]
  • information@ [Your domain or subdomain]
  • orders@ [Your domain or subdomain]
  • privacy@ [Your domain or subdomain]
  • sales@ [Your domain or subdomain]

Check out Control Panel > Help & Support > Help & Instructions > Use Your @Ticketor.com Email Address(es) for more information on sending and receiving emails.

Notes

  1. Do not use "a" records or CNAME records. Ticketor needs to also manage the incoming and outgoing emails.
  2. Do not hardcode Ticketor IPs. They may change at anytime without notice and your site will become unavailable.
  3. You may forward your domain to https://www.ticketor.com but remember that it is very different than the white-label solution mentioned above. With forwarding, buyer can type in your domain name, however, they will see https://www.ticketor.com in their browser. Also emails go out from Ticketor.com@Ticketor.com
  4. Do not forward your domain with masking. Masking will keep your domain name in the browser but it will cause the user to not see the https (secure) sign in the address bar and so not feel secure to put in their credit card information. It may also cause confusion for the user or may break some functionalities such as PayPal payment.
  5. If this solution is not suitable for you, you may consider Control Panel > Help & Support > Help & Instructions > Integrate Ticketor with Your Website

Integrate Ticketor with Your Website

You can use your Ticketor-based site in different ways.

  1. You can use it as a stand-alone website and even use it as your official website.
  2. You can add it as a ticketing section to your existing website.
  3. You can embed it in your existing website.

If you do not have a website or are not happy with your website, we recommend you consider Ticketor as your official website. Ticketor has many powerful features to build a complete website. You can even move it to your own domain or sub-domain. Check out Control Panel > Help & Support > Help & Instructions > Moving the site to your own domain / sub-domain (white-label) for more information.

However, if using Ticketor for your whole website is not an option, you can use either of the following 3 options (or maybe all of them) that allows you to integrate ticketing into your website and add a ticketing section to it.

  1. Simple links to ticketing page
  2. Link exchange
  3. IFrames

Here is what you need to do:

  1. Design Ticketor with your logo, theme, background image and images to make it have the same feel and look as your other website
  2. Preferably have Ticketor on a sub-domain of your main domain. If your domain name is MySite.com, you can have Ticketor on Tickets.MySite.com or Events.MySite.com
  3. If you prefer a quick and simple integration, you can simply create "Tickets" links or buttons on your website and points to your main page at https://www.ticketor.com/events or any event page.
  4. for deeper integration and to use Link Exchange method, design a header navigation that has the same items as your navigation on your other site. If your site navigation does not have an item for "Events" or "Tickets" you may want to add that. Some items in the header nav will point to the Ticketor site and some others to your other site. For example, you may have the following links in your header nav:
    • Home: Points to your current website
    • Tickets (or Events): Points to Ticketor website
    • About Us: Points to your current website
  5. Create the Nav on your site.
  6. Use Control Panel > Account & Settings > Pages & navigation to create the same navigation menu on your Ticketor site. For items in the nav that point to the other website, use the "Link to other sites" from the drop down.
  7. Using a similar nav on both websites, users can navigate back and forth between the 2 sites without actually noticing that.
  8. Exchange links in different places between your website and the Ticketor website. Links like: Buy Tickets, Event Information, Returns policy, etc. can point from your other website to Ticketor.
    To get the URL (address) of any page, simply go to the page and copy the address from your browser.

Here are some common pages that you may want to create link to:

And for each event, Ticketor builds 2 pages. One is the event information page and one is the purchase tickets page. You can get each link by simply going to the page and coping the URL from your browser.

For deeper integration, you can also insert (embed) any section of your Ticketor site into a page on your other site using IFrames. To do so, simply go to the page on your Ticketor site that you want to embed in your other site. Some potential options are list of all events, or the ticketing page for a specific event.

  1. Go to the page that you want to use.
  2. Go to Control Panel > Account & Settings > Embed this page
  3. Select proper options in the popup and will give you both a link to the section and an iframe to use on any page outside Ticketor
  4. If you have a WordPress site, then get the shortcode and use the shortcode instead. You will need to download and install Ticketor's WordPress plug-in from Ticketor.com/WordPress

Facebook Integration

What is Facebook Integration and how does it help my business

Integrating your website with Facebook allows you to leverage the power of Facebook to reach to more customers for free.

By adding Facebook to your site:

  • You can add a "Tickets" tab to your Facebook page where your fans can get information and start purchasing directly from your Facebook page
  • Users can login with their Facebook account for easier access to the site
  • Users will be motivated to Like and Share your events

How to Integrate with Your Site

You need to create a "Facebook App" and a "Facebook Fan Page" for your business (if you don't already have one)

Create a Facebook App

  1. Click here to go to the Facebook developer site.
  2. Login with your Facebook account and approve the Developer App.
  3. Click on the "App" > "Create a New App" menu
  4. Enter a name for your app. It could be your website name or business name. Enter a category. Hit "Create App".
  5. To verify your account, Facebook may ask for your mobile phone number or a credit card number.
  6. When your app is created, select "Settings" from the left nav, click "Add Platform", select "Website".
  7. In the "Site Url" and the "Mobile Site Url" enter: https://www.ticketor.com/default
  8. Fill out the "Contact Email"
  9. Hit Save Changes
  10. From the left nav, select "Status & Review".
  11. Click on the switch that reads "NO" to change it to "YES" and making your app available to the public.
  12. From the left nav, go to "App Details" and enter details about your app and upload logos and icons (Optional)
  13. From the left nav, go to "Dashboard"
  14. Note the AppId and App Secret at the top of the page.
  15. Open your site in a new window, login as admin and use the Control Panel -> Account & Settings -> Site Settings and click on Facebook or click here to go to this page.
  16. Fill out the AppId and App Secret with values from Facebook.
  17. Hit Save.

If you don't have a Facebook Fan Page

Create a Facebook Page

  1. From the left nav click on "App Details" and then click on the "Create New Page"
  2. Follow the wizard and instruction to setup your community page
  3. Click on "Manage Permissions" on the left and uncheck the "Unpublished page" box to make it visible by public
Associate your Facebook page to your site
  1. If it is not open, open your site in a new window, login as admin and use the Control Panel -> Account & Settings -> Site Settings and click on Facebook or click here to go to this page.
  2. Click on "Import Facebook Pages". It will open a Facebook dialog and you should confirm the requested permissions.
  3. Go back to the Control Panel -> Account & Settings -> Site Settings -> Facebook page and select your page in the "Facebook Page" box and hit Save.
  4. To add a ticketing tab to your Facebook page, similar to the one on Ticketor's Facebook page, click on "Add ticketing to your Facebook page" button.

Your Facebook integration is now complete and your account is connected to Facebook.

Google Analytics Integration

Google Analytics gives you detailed analytics and stats of your website's traffic. If you want to improve your website traffic, first you should have a good insight of its current state and should be able to monitor the growth or changes.

Google Analytics gives you valuable information about users who visited your site. From what country/city they area? What demographic? From what website, did they get to your site? What keywords did they search to find your site? And many more valuable information.

You will need to register for Google Analytics (free) to make use of this feature.

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Integrating your website with Google Analytics:

  1. Signup for a Google Analytics account by going to http://www.google.com/analytics/ or log into an existing Analytics Account
  2. Click on "Admin" at the top
  3. Click on "New Account" button
  4. Enter your site name as the account name and enter the url to your site
  5. Hit Save
  6. Click on "A Single Domain" and click save again.
  7. Get the "Tracking ID" or "Property ID" (UA-xxxxxxxx-x)
  8. Open your site in a new window, login as admin and go to Control Panel -> Account & Settings -> Site Settings and click on Google Analytics tab or click here to go to this page.
  9. Paste the value in the "Web Property ID" field of your site
  10. Hit Save.
  11. In a few hours, you will be able to get reports by logging in to your Google Analytics account.

Set Up Your Box Office (Thermal printer, Credit card reader)

This section explains how you can setup your box-office or retail location.

1- Credit Card Reader:

  1. Purchase a compatible credit card reader from Ticketor store
  2. Connect the credit card reader to a USB port in your computer.
  3. Wait a few minutes till the card reader is recognized by the computer and the LED on the reader goes green
  4. Test: Open a text editing software, click inside the text box to make that the active window, swipe a credit card. If the data shows up in your text editor, it means that you are all set to go.
  5. On the checkout page, click on the "Swipe Credit Card" icon and then swipe the credit card in either direction to fill out the related field.

2- Thermal Printer:

  1. Purchase a compatible thermal printer from Ticketor store or contact us for a list of compatible printers.
  2. Supported paper stock: We support 2" * 5.5" standard ticket stock with a 1.5" stub to either left or right
  3. If you have a printer with Ethernet or Wi-Fi connectivity (recommended) - All operating systems
    1. Follow the instruction from the manufacture to connect the printer to your network. Make sure it is connected to the same network as your computer/device. Switch off DHCP and assign the printer a static IP so the printer IP won't change every time you turn it off and on. Instruction for Boca printer can be found here
    2. Login to your Ticketor account as a sales agent or admin and from the Box-Office menu, select Thermal Printer
    3. Enter the printer IP address and select the proper radio button
    4. You are now ready to print on your thermal printer from the checkout page or invoices
  4. If your printer does not have a Wi-Fi or Ethernet connection and it is connected to your computer through USB, Parallel or Serial port:
    1. The printer should be connected to a Windows computer to print. We will call this computer the "Print Server" or the "Server". More computers (Windows/non-Windows) or tablets can connect to the print server through network to share the same printer. We call these computers, the "Client Computer"s.
    2. On the server computer (Windows base):
      1. For Boca printers, Download and install the printer driver following this instruction. For Citizen printers, Download and install the printer driver. Then you have to configure the printer with the proper paper stock. To do so, download and run BarcodePrinterUtility.exe. Also, download and save Ticketor_config.txt. Then using the BarcodePrinterUtility send the 01_Ticketor_config.prn file to the printer.
      2. Download and install Ticketor ticket printer. Make sure to save the exe file and run it as administrator.
      3. From the start menu, find the "Command" application, right-click and "Run as administrator". Then run the following command in the command prompt:
      4. netsh http add urlacl url=http://+:80/TicketorPrintTicket user=everyone
      5. In the Ticket Printer, go to the Settings > Printer menu and select your Boca Printer. You should see a green message indicating the printer is connected.
      6. Edit your firewall settings and open the "Incoming TCP/IP port 80"
      7. In a browser, go to http://127.0.0.1/TicketorPrintTicket?test=1 you should get a success message.
      8. Your server computer is now ready. Go to your Ticketor website and login as an administrator or sales agent and from the "Box-office > Thermal Printer" menu set the thermal printer to "ON" and the server IP address to 127.0.0.1 (local computer).
      9. Test the settings by printing an invoice.
      10. Note that the Ticket Printer application, should always be running "As Administrator" for the printer to work. To achieve that, a shortcut to the application is added to your system Startup folder. If you are using Windows Vista or newer, you need to get properties on that shortcut and make it "Run as Admin". Other option would be to schedule a task that runs on login and executes the application as admin.
    3. On the client computers (if any):
      1. make sure the client computer is connected to the server computer through network
      2. From the Ticket Printer application on the server, get the "IP" address of the server
      3. Test your connection to the server by opening a browser and browsing to http://[the server IP address]/TicketorPrintTicket?test=1 . You should get a success message.
      4. Go to your Ticketor website and login as an administrator or sales agent and from the "Box-office > Thermal Printer" menu set the thermal printer to "ON" and the server IP address to the IP address you got from the server.
      5. Test the settings by printing an invoice.

Use Your @Ticketor.com Email Address(es)

As you sign up with Ticketor, you will get 1 or more email addresses depending on whether you are using Ticketor.com as the domain name or if you are using your own domain or sub-domain name.

If you do not move Ticketor to your domain, you will only have 1 Ticketor email address as:

  • Ticketor.com@Ticketor.com

If you have moved the Ticketor site to your domain, you will have the following email addresses:

  • support@[Your domain or subdomain]
  • charges@ [Your domain or subdomain]
  • info@ [Your domain or subdomain]
  • information@ [Your domain or subdomain]
  • orders@ [Your domain or subdomain]
  • privacy@ [Your domain or subdomain]
  • sales@ [Your domain or subdomain]

Ticketor will never expose your personal email address. All outgoing emails such as sales confirmations, welcome and newsletter, will go out from one of the above email addresses.

Similarly, all incoming email addresses and replies to the outgoing emails, will be received and forwarded to your administrator(s) personal email address(es).

Receiving Emails

Any Email sent to these email addresses will be sent to your Administrator(s) email address(es). All administrators will receive a copy of the email in their personal email address, the one that they use to sign in.

Sending Emails

To send Emails or respond to emails from your Ticketor email address(es), you can use your existing personal email provider (Yahoo, gmail, Hotmail, etc.). All you need to do is to add your Ticketor email address(es) as an "Account" or "Mailbox" or "Send mail as" account.

Yahoo

Go to "Settings" page and then go to "Write email" tab. Enter your Ticketor email address in "Add send-only address" box and click "Verify". A confirmation email will be send to that email address and received in your Yahoo email. Click on the link in the confirmation email and the account is added. Next time when you want to send out an email, you have the option to choose the "From Address".

gmail

Contact us and ask for your "SMTP Username and Password".

Go to "Settings" page and then go to "Accounts and Imports" tab. In the "Send mail as:" section click on "Add another email address you own". Enter the email address and give it a name and click on "Next Step". Then fill out the SMPT server = smtp.sendgrid.net, username = apikey and password = (ask us your password). A confirmation email will be send to that email address and received in your Gmail email. Click on the link in the confirmation email and the account is added. Next time when you want to send out an email, you have the option to choose the "From Address".

Hotmail/Outlook live

Go to "Settings" menu > "Options" page and then go to "Connected Accounts" tab. Click on "Manage or choose a primary alias" link. Select the "Add an existing email address as a Microsoft account alias" and enter your Ticketor email address and click on "Add Alias". A confirmation email will be send to that email address and received in your Hotmail/Outlook email. Click on the link in the confirmation email and the account is added. Next time when you want to send out an email, you have the option to choose the "From Address".

Other providers:

Other providers have very similar way of adding a sending account as Yahoo and Gmail. You can follow similar instruction to add the sending account or you can Google the instruction for your specific provider.

Note: You may need to sign out and back in for the new "from address" to appear.

Printing physical (hard) tickets

Since you are selling tickets online, you probably don't need traditional physical printed tickets. Most people will buy online and either print their tickets at home or just show them on their phone. You can even use the same approach for your retail locations and over-the-phone sales.Check out Control Panel > Help & Support > Help & Instructions > Sell tickets over the phone or face-to-face at a retail location or the box-office for more information.

However, if you need physical tickets, using Ticketor, you can print physical (hard) tickets with barcodes that are compatible with the e-tickets and can be scanned using the same scanning process.

You can either purchase a thermal ticket printer and ticket stocks from Ticketor's store and print hard tickets by yourself or order tickets so we print and ship to you.

Printed tickets will look like:

You can print in up to 6 colors.

 

To order tickets:

  1. For general admission events:

    • Go to the Add/Update Tickets page
    • Create 1 or more price levels, specifically for print. For each price level, set the "End sale" date to the past so that those tickets do not sell online.
    • Add as many tickets you need to be printed to each price level. The tickets should show as expired since you have set the sales end date to the past and so they will not show up on your ticket sales page.
    • Send us an email from "Control Panel > Help & Support > Contact Ticketor" page and mention the event name, the price levels that you want to print and the color for each price level as well as your shipping address.
  2. For assigned-seat events:

    • You can either order all tickets to be printed or only seats that you have blocked. If you order all tickets, you should be extremely careful to not double-sell the seats as each seat is available both online and through the hard tickets.
    • To only print the blocked seats go to Add/Update tickets page and block all seats that needs to be printed. You can block seat-by-seat or several rows at a time or a whole section at a time.
    • Send us an email from "Control Panel > Help & Support > Contact Ticketor" page and mention the event name, whether you want to print all tickets or just the blocked seats, whether you want to print all tickets in one color (specify the color) or you want each ticket to be printed with the same color specified in the price level. Also we need your shipping address.

When we receive your request, we send you an invoice that you can pay online.

When the invoice is paid, we print one ticket and email you for approval. Upon your approval, the tickets will be printed and ship to your shipping address.

We usually print tickets in 2 to 3 business days but you can confirm with us for accurate delivery time.

Cost:

The cost of ticket printing is as follows:

  • $20.00 setup fee per order per event
  • $0.10 per ticket
  • $10.00 per color (You can print in 1 to 6 colors)
  • $9.00 shipping. 2 to 3 business days shipping in US.
  • $25.00 (optional) expedite print and ship. Next day shipping. Confirm for availability.

Google AdSense Integration - Showing Google Ads on your website

Google AdSense is a system by Google that allows Google to display ads on your website and in return, getting paid by Google based on your website traffic and/or the number of clicks on the ads by your website visitors.

This features allows you to integrate your website with Google AdSense so that you can earn money and collect monthly checks from Google.

You will need to Sign Up for a Google AdSense account for free to use this feature.

Integrating your website with Google Ads:

You can display up to 3 ads on each page of your site. To do so, you need to sign up for a Google AdSense account and create 3 ads in specified sizes.

  1. Signup for a Google AdSense account by going to https://www.google.com/adsense or log into an existing AdSense Account
  2. Click on "My ads" at the top
  3. Click on "New ad" button to create the first ad (Leaderboard)
  4. Fill the form. Name it "Leaderboard", choose size: "728 * 90 - Leaderboard", change any other settings (optional) and hit save.
  5. Click on "New ad" button to create the second ad (Wide Skyscraper)
  6. Fill the form. Name it "Wide Skyscraper", choose size: "160 * 600 - Wide Skyscraper", change any other settings (optional) and hit save.
  7. Click on "New ad" button to create the 3rd ad (Small Square)
  8. Fill the form. Name it "Small Square", choose size: "200 * 200 - Small Square", change any other settings (optional) and hit save.
  9. Click on the "Ad units" from the main menu to get the list of ads you just created.
  10. Open your site in a new window, login as admin and go to Control Panel -> Account & Settings -> Site Settings and click on Google tab or click here to go to this page.
  11. From the Google AdSense page, click on the "Get Code" below one of the ads you created.
  12. Locate the line that reads: google_ad_client = "xx-xxx-xxxxxxxxxxxxxxxx"; and copy the value inside the apostrophes
  13. Paste the value in the "Google Ad Client" field of your site
  14. For each of the 3 ads you created, copy the "ID" value and paste it in the corresponding field of your site.
  15. Hit Save.
  16. Refresh your website and you will see 3 ads on your page. (Sometimes due to lack of inventory on Google side, some ads will not show up. In that case keep refreshing for a couple times.
  17. If you feel like there are too many ads on the page or you want to hide some of them, simply remove their Id from the settings page of your site.

Need one-on-one remote assistance?

Ticketor is essentially a self-service product. It has intuitive design that you can just start using, or you can use the various walk-throughs or you can go through the step-by-step instructions or watch tutorial videos. We have made it easy so that anybody, without computer knowledge, can build and manage a ticketing portal and sell tickets.

We also provide customer support through chat and email to make sure you can easily use the site.

However, we understand that some people may not have enough time to go through instructions or may simply need somebody to help them out with initial setup or walk them through each step or just need to talk to somebody over the phone.

Ticketor can assist with those requests for a fee.

How it works?

  1. You send a request for assistance with a few availability windows
  2. Your dedicated agent will contact you to schedule the meeting
  3. At the meeting time, you should be available at your computer and connected to internet. They will connect to your computer and while you are watching or actually taking actions on the site, they will help you accomplish what you need to do or teach you how to do stuff or answer your questions.
  4. We charge an hourly rate of $50.00 with a minimum of 1 hour. The first hour should be paid before the section.

What can you accomplish or learn in a section?

Your agent can help you answer any question about the site or help with setting up the site, an event, a venue, a seating chart and can show you how to design your site, integrate it with your website. Also, they can help with the whole process, ticket validation, setting up a box-office, etc.

Your agent can NOT help with your business and they cannot offer financial or legal advice however they may share their personal opinion.

What would a section look like?

So, let's assume you have just signed up and need assistant setting up your site and an event. Your support agent will connect to your computer and can start with setting up the event. They will explain to you what they are doing and may ask you to do the work as they walk you through it so you can learn and do it independently next time.

Then they can walk you through getting or integrating a payment processor.

And may help you choose some design for your site, upload a logo and background image.

Please make sure to have all material such as logo, background image, seating chart, pricing structure, etc. handy.



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