Ticketor - How to: Moving the site to your own domain / sub-domain (white-label)

Moving the site to your own domain / sub-domain (white-label)

Your Ticketor site initially has an address like Ticketor.com/[YourName]. Assuming that you own a domain like MyDomain.com, you can move the site to this address and make the site more customized (white-label).

If you already have a site on MyDomain.com that you intend to keep (and not replace with your Ticketor site), you can instead use a sub-domain of your domain for Ticketor. For example you can have your Ticketor site on Tickets.MyDomain.com, Events.MyDomain.com, or BoxOffice.MyDomain.com

To do so, you need a Premium account.

Name-Servers:

Log in to your domain registrar control panel (the company that you purchased the domain from) and set your NAMESERVERS (NS records) to:

  • NS1.Ticketor.com
  • NS2.Ticketor.com

Remove any other values.


Step 1

Instruction for a domain (Using GoDaddy or other domain registrars) ex: www.mydomain.com

You need to login to your domain control panel from the company you registered your domain with (for example, GoDaddy), and change your NAMESERVERS to point to NS1.Ticketor.com and NS2.Ticketor.com. Make sure to remove the old values (replace the old values).

Note that by moving your domain, all the potential email addresses that you may have had for the domain will stop working and should be set up here.

Instruction for a sub-domain (Using GoDaddy or other domain registrars) ex: tickets.mydomain.com

  1. Go to your domain control panel
  2. Go to the DNS manager where you can edit your Zone file
  3. Add a NS (nameserver) record. Set “host:” to "tickets.mydomain.com", or just "tickets" and “point to:” to “NS1.Ticketor.com” and “TTL:” to “1 Hour”
  4. Add another NS record. Set “host:” to "tickets.mydomain.com", or just "tickets" and “point to:” to “NS2.Ticketor.com” and “TTL:” to “1 Hour”

Alternative method for sub-domains

Some domain registrars have limitation and may not allow you to add NS records to your zone file. If that is the case, you can instead add the following CNAME and MX records:

CNAME: tickets.mydomain.com that points to: Ticketor.com

MX: tickets.mydomain.com that points to: mail.Ticketor.com


Step 2

Go to Control Panel > Account & Settings > Site Settings. Click on the 'Move to My Domain' button and follow the steps to move the site to your domain.



In a few minutes after you finalize the setup, your site will be moved to your domain and an SSL certificate will be issued for your domain to make it secure and you can access your site on your own domain or sub-domain.

If after a few minutes, you get a 'Not secure' error message, hit ctrl + F5 or ctrl +Refresh to refresh the certificate. If there are any issues with the process, contact customer support.

All outgoing emails such as sales confirmation, welcome email and newsletters will go out from one of the below addresses from your domain/sub-domain.

Also, you will be able to receive emails at the below addresses. All emails sent to these addresses will get forwarded to your administrator(s) email addresses.

  • support@[Your domain or subdomain]
  • charges@ [Your domain or subdomain]
  • info@ [Your domain or subdomain]
  • information@ [Your domain or subdomain]
  • orders@ [Your domain or subdomain]
  • privacy@ [Your domain or subdomain]
  • sales@ [Your domain or subdomain]

Check out Control Panel > Help & Support > Help & Instructions > Use Your Ticketor Email Address(es) for more information on sending and receiving emails.

Notes

  1. Do not hardcode Ticketor IPs. They may change at any time without notice and your site will become unavailable.
  2. You may forward your domain to https://www.ticketor.com but remember that it is very different than the white-label solution mentioned above. With forwarding, buyer can type in your domain name, however, they will see https://www.ticketor.com in their browser. Also emails go out from Ticketor.com@Ticketor.com
  3. Do not forward your domain with masking. Masking will keep your domain name in the browser but it will cause the user to not see the https (secure) sign in the address bar and so not feel secure to put in their credit card information. It may also cause confusion for the user or may break some functionalities such as PayPal payment.
  4. If this solution is not suitable for you, you may consider Control Panel > Help & Support > Help & Instructions > Integrate Ticketor with Your Website