Gate Control & e-Ticket Validation
How to admit patrons to your event professionally and in
The purpose of gate control is to validate tickets at the
gate and admit valid tickets to your event. It should be fast, professional and
able to accurately distinguish valid, invalid and duplicated tickets. The
faster the process, the shorter the wait time at the door and the more
organized the event.
Traditionally, tickets are printed in a print-shop on
regular papers. Since most of these tickets lack secure duplicate prevention
methods, they are subject to fraud. They can easily be copied and duplicated by
the bad guys, using any color printer and copier.
Unlike traditional tickets, e-tickets are more secure and
protected by securely generated barcodes that makes duplicating them very hard
if not impossible.
To accomplish this goal, each e-ticket generated by Ticketor has a
securely generated numeric barcode. The numeric value for the barcode is also
printed right beneath the barcode.
In simple terms, the gate keeper is responsible to check
this numeric value against a list of all valid values for the event and as each
e-ticket is used, check the value out of the list.
If the value on the ticket does not exist in the list, it means
that this ticket is not valid for this event. It could be either for another
performance or generated fraudulently.
If the value on the ticket exists in the list but already
marked as entered, it means that the ticket is duplicated fraudulently and
access to the event should be denied.
Ticketor offers different solutions to accurately and professionally
validate the e-tickets and admit patrons to the event. Best solution for your
event depends on the size of event, number of gates, availability of the
internet at the gate and your budget.
Admission List – Most simple solution for small events
Maximum size of the event: 150 person
Estimated cost: No cost
Maximum number of gates: 1
Internet Connection at the gate: not
This is the most basic method that works for small events.
You can use the “Delivery Reports” section of Ticketor to print the “Admission
List” and take it to the venue. The gate keeper has to verify each e-ticket
against the list and mark each admitted ticket to catch the duplicates.
The sale should end sometime before you print the list
probably a few hours before the event to print the most recent admission list.
Using a Smartphone, Tablet or Laptop with a
Bluetooth or USB Barcode Scanner (MOST POPULAR and recommended for almost any
Maximum size of the event: unlimited
Estimated cost: A smart phone or
tablet (starting at $70) and a Bluetooth (starting at $160) or USB (starting at
$130) barcode scanner per gate
Maximum number of gates: Unlimited
Internet connection at the gate:
Preferred – If not available, offline validation should be used
Socket Series 8 - Bluetooth
Any IPhone or Android smartphone with
Bluetooth, Wi-Fi and data capabilities
A modern browser on the phone (Latest
version of Firefox or Chrome)
This is the most popular method for gate control. It is
compatible with all size of events and can quickly and efficiently scan and
validate tickets. You can use almost any smartphone, tablet or laptop with the
scanner. If your device has a USB port, you can use a less expensive USB
barcode scanner, however our recommendation is a cellphone with a Bluetooth
barcode scanner that gives you the flexibility of using Wi-Fi or data along
with the wireless connectivity of the scanner and cellphone.
Regardless of what devices are used for barcode scanner and
smartphone or tablet, the system works the same. The barcode scanner scans the
barcode and transfer the numeric value to your smartphone, tablet or computer
via Bluetooth or USB cable. The computer or smartphone validates the barcode
and displays the validation result on the screen. An audible beep will also be
played through the speakers or headphone depending on the result of validation.
If valid, the name of buyer appears on the screen which
allows you to welcome them by name. Other information such as their phone
number, date of purchase and credit card used to purchase will also be
In this method, you can have as many gates as required and
the ticket sale can continue even after the gates are open.
Online & Offline validation:
This solution can work both in online and offline mode. In
offline mode, the data is downloaded to your phone in advance and you won’t
need internet connection at the gate. In online mode, each ticket is validated
against Ticketor servers. It means that you need reliable internet (preferably
Wi-Fi for faster validations) at the venue. As you scan a ticket, a request is
sent to the server to validate the ticket and mark it as “entered”. While
online solution is preferred for multiple gates, offline solution is the
preferred method for single gates and comes with some limitations if used in
Single gate (Usually up to 1200 e-Tickets):
You can use either online or offline modes. The offline mode
will work faster and eliminates the hassle of being connected to the internet.
If you have multiple gates, it is important that all the
tickets get validated against a single list to successfully detect duplicate
tickets. So if the internet is available at the gate, the online method is
highly recommended. In online method, each ticket is validated against the list
on the server and it will catch all the duplicate tickets regardless of the
gate they are trying to enter from.
Multi-gate without internet connection:
If you have multiple gates and no internet connection, offline
mode with specific limitations is your only option. The data will be downloaded
to all the devices and each device will be assigned to a specific gate. The
device will give you a barcode range. You will need to post that ranges on each
gate and patrons have to check their barcode with the ranges posted on each
gate and enter from the designated gate.
Scanning with one hand:
The recommended Bluetooth scanners are designed in a way to easily get attached to the phone. You can use a double tape such as Scotch® Reusable Tapes to attach them to the back of your phone.
For other scanners, you
can hold the scanner in one hand and keep the smartphone on a shelf, in your pocket or
hanged on your chest. You will hear the audible beep and if you hear an invalid
beep, you will need to take a look at the screen. In this scenario, we
recommend using a headphone in case the environment is too noisy.
How to purchase or rent the devices:
If you need consultation on the brand or devices or want to
purchase or rent your devices from us, please check out Ticketor Store or email us at Sales@Ticketor.com.