Ticketor agents have no information about events and tickets sold through Ticketor platform.
If you have questions or concerns about a specific event or want to purchase tickets, you should get the event full address and browse to the website of the company who sells the tickets.
The address may look like www.Ticketor.com/[Event_Organizer_Name] or you may be able to search the event or organizer here and it will point you to their site.