Sell tickets online, on your website and in the box-office
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Sell Tickets on Your Own Website with Your Own Logo & Branding!

Setup Your Own Ticket Selling Website in 3 Simple Steps!

Collect Money Directly in Your Account, Several Days Before the Event!

Let Buyers Pick Their Seat On an Interactive Seating Chart!

Don't Pay High Charges to Sell Tickets!

Control All Charges (Convenience fees, Shipping & Handling, etc.)

Ticketor FAQ: How to Sell Tickets Online!!

General

• What will be the address of my website?

If you own a domain name (Ex: www.MyWebsite.com) you can point it to your website. If not you can purchase a domain name and point that one. If you already have a domain name that is pointing to another website, then you can use a subdomain of that domain (Ex: Tickets.MyWebsite.com).

If you prefer not to use a domain name, you can use the default address at www.Ticketor.com/[A name you pick].

• I have purchased a domain name. Can I use it for my website?

Sure. After sign-up, you will get the instruction on how to point your domain name to the website.

• I already have a website but it is not capable of selling tickets. Can I integrate the new website into my website?

Yes, you can point a sub-domain of your existing domain (ex: Tickets.MyWebsite.com) to your Ticketor website and design your Ticketor website to match as closely as possible to your existing website. Then you will add a link in your website to the ticketing section and a link on the ticketing system to the rest of your site (Home). Users can seamlessly traverse between your website and your box-office website.

• I already have a website but it is not capable of selling tickets. Can Ticketor replace my existing website so I can get rid of that one?

Ticketor has a lot of features and can pretty much cover all your needs. See the features section and try it out for yourself. If it covers all your needs, then you can retire your old website.

• Can I sell other goods on Ticketor? (CDs, DVDs, T-Shirts, etc.)?

Yes, Ticketor has a simplified store-online feature that allows you to sell your goods online.

• Can I try the site for FREE?

Yes, Simply sign up for the Basic plan and try it for yourself. You don't have to pay unless you actually start selling tickets and using the site.

• Is there a cancellation fee?

No. $0.00

• Do I have to enter a long term contract to build my website?

No- You can cancel any time and your account will get cancelled by the end of current billing period.

• Can I use this website to sell tickets for other organizers?

Yes. If you want to sell tickets for other organizers, the website offers everything you need.

• Do I have to pay for the hosting?

No. Hosting is free for your website.

• Can I get email addresses for my domain name?

If you are using a domain name or a sub-domain, then the answer is yes, you will get a list of pre-defined email addresses that will get forward to the email address you provide during the sign up.

Here is the list you get by default.

  • support@[Your domain or subdomain]
  • charges@ [Your domain or subdomain]
  • info@ [Your domain or subdomain]
  • information@ [Your domain or subdomain]
  • orders@ [Your domain or subdomain]
  • privacy@ [Your domain or subdomain]
  • sales@ [Your domain or subdomain]

If you decide to use the site in full-service mode, these email addresses gets forward to our customer support team.

• What if I need help?

Our goal is to make sure you are able to use every single feature of the site. Our admin support team will be happy to help you with any issues you may have.

There is a help icon at the top of some of the pages. If you need help with that page, just click on the icon and it will take you to the help page.

If you need more help just email or call us. We respond to every email ASAP and if necessary, will call you at the call-back number.

Terminology

• What is will-call?

Will-call is a delivery method where customer purchases their ticket online and picks it up at a designated address or a booth at the venue.

Usually will-call tickets are available for pick-up from a few hours before the event at a booth at the venue, however if you have an office or a physical location, you can offer pick-ups at your office.

• What is a general-admission event?

A general-admission event is an event that doesn't specify the exact customer seat during the purchase and the seats are assigned on first-come first-serve basis. It could also be a stand-up event where there is no seating.

Even though the exact seat is not specified during the purchase, there may still be different sections and different prices for each section such as VIP section, sit-down section or stand-up section.

• What is an assigned-seat event?

This is an event in which the customer is assigned a seat during the ticket purchase. Each ticket has a seat number on it and everybody is supposed to seat on the specified seat.

Features

• Can customers return tickets on my website?

Yes and only if allowed by your return policy. The website has the feature to allow returns however you should specify for each event if you accept returns and until what time you accept returns. You can also specify how much you deduct from the returned tickets.

The customer can select to return the money to their credit card or just receive store credit. Store credits can be used toward later purchases.

• Can I return tickets on my website?

Yes, you as admin will be able to make refunds for any purchase. You can decide to refund money to the customer's credit card or just give them store credit that they can use for their later purchases.

If you are using Ticketor's payment processor, you will be able to make returns to the credit card, up to five days after your event. You cannot make any returns to the credit card after 5 days since your settlement check is already issued.

• How much can I customize the design of my website?

Your website come with a designer which allows you to pick a theme (colors), upload logo, background-image, header, email headers, email footers, logo for e-tickets and more.

Advanced users and designers can also upload CSS to have more control on the design.

• Can I match the Ticketor website with my existing website?

Yes, you can usually get to a design which is very similar to your existing website.

• Can I add CSS to my website?

Yes, you can use CSS to design your website and have full control over the design.

• Can I have HTML pages on my site where I can put whatever I like?

Yes, if you add the "Content-Pages" feature, it will allow you to have as many as you want HTML pages and add any content to the page.

• Can I have a photo/album page?

Yes, if you add the "Content-Pages" feature, it allows you to have as many as you want album/photo pages and gather and organize your photos on the web.

• Can I have a page for news or blog?

Yes, if you add the "Content-Pages" feature, it allows you to have as many as you want blog/news pages

• Can I have my videos on the site?

Yes, if you add the "Content-Pages" feature, it allows you to have as many as you want video pages where you can embed your videos and music videos from YouTube or any other website.

• Can my users login with Facebook?

Yes, if you add the Facebook feature, your users will be able to sign-up and login with Facebook.

• How does Facebook integration help my business?

By adding "Facebook" feature, your website will get integrated with Facebook and leverage the power of Facebook to reach to more customers.

  • You can add a "Tickets" tab to your Facebook page where your fans can get information and start purchasing directly on your Facebook page
  • Users can login with their Facebook account for easier access to the site
  • Like and Share your events
  • and more to come ...

• Can I show ads on my website?

Yes, by adding "Google AdSense Integration" feature you can display up to 3 ads in different sizes on every page and get paid by Google for your website's traffic.

Google AdSense is a system by Google that allows Google to display ads on your website and in return, getting paid by Google based on your website traffic and/or the number of clicks on the ads by your website visitors.

This feature allows you to integrate your website with Google AdSense so that you can earn money and collect monthly checks from Google.

You will need to Sign Up for a Google AdSense account for free to use this feature.

A lot of customers cover their entire website's cost by just showing ads.

• Can I monitor / analyze my sites traffic?

Yes, add the "Google Analytics" integration and monitor your website traffic.

Google Analytics gives you detailed analytics and stats of your website's traffic. If you want to improve your website traffic, first you should have a good insight of its current state and should be able to monitor the growth or changes.

Google Analytics let you know who are the users are your site? From what country/city? What demographic? From what website did they get to your site? What keywords did they search to get find your site and many more valuable information.

You will also need to register for Google Analytics to make use of this feature.

• Can I sell other stuff on Ticketor? (CDs, DVDs, T-Shirts, etc.)?

Yes, Ticketor has a simplified store-online feature that allows you to sell your goods online. Just add the store-online feature to your website.

• Do I have access to my customers information?

Yes, you will have access to each customer information and contacts.

• Does my website share any information with other Ticketor sites?

By default, your website and all your events are listed automatically in our mailing list and get free advertising. In return, your customers will have the option to opt-in the Ticketor mailing list and receive emails.

If you don't want to be listed in our mailing list, or you don't want your customers to receive our mailing list, contact customer support to opt-out this feature.

• Can I send out email/news-letter to my mailing list?

Yes, you can create email templates and send out emails and news-letter to you customers who opt in your mailing list.

To avoid spamming, we provide and opt-out option (unsubscribe link) at the bottom of every email and you are limited to a maximum of 2 news-letter per week.

• Can I send out emails to anybody who purchased tickets for a specific event to inform them of some changes?

Yes, you can send email to anybody who purchased tickets for a specific event to inform them of any changes or any other purposes.

• Is my website secured (SSL)?

By default all credit card information is entered on Ticketor domain which is secured by standard SSL. When the customer is ready to enter their credit card information, they are redirected to Ticketor.com/YourDomainName where they can securely enter their credit card information. The landing page is designed exactly like your other pages and has your logo and background image on. When the user enters the credit card information, they are redirected back to your website to see the confirmation page and print e-tickets.

If you want to make your website secure and avoid redirecting to Ticketor.com domain, contact customer support and they can install SSL on your website for $99.00/year.

• Can I use this website to sell tickets for other organizers?

Yes. If you want to sell tickets for other organizers, the website offers everything you need.

Site Setup & Design

• How easy is it to setup a site?

Setting up a site is very easy. Just sign up for the site and select the features you would like to have and add a credit card to pay for the bills. You get one month free to test the site.

Your site will be up and ready immediately and you will get redirected to your site where you can login as admin. A pop-up window will guide you through the rest of setup. You will be able to select a theme, upload a logo, background image, header image, etc. The pop-up will also walk you through integration with 3rd parties, payment processors, PayPal, Facebook, etc. It will also help you with setting up your venue and events.

• Can I try the site for FREE?

Yes, Simply sign up for the Basic plan and try it for yourself. You don't have to pay unless you actually start selling tickets and using the site.

• Can I add/remove site's features later on?

Yes, you can add/remove any feature at any time.

Payments & Settlements

• How can I receive payments on the site?

You can receive payments through your payment processor (merchant account), free Standard PayPal business account or PayPal Advanced or Pro with PayFlow. Users will pay with their credit card on the site and the money will be collected directly in your bank account or PayPal account.

• What if I don't have a payment processor or merchant account?

Any business with acceptable credit can apply for a payment processor (merchant account). If you don't qualify or just don't want to get a payment processor, then you can sign up for a free PayPal account and/or use Ticketor's payment processor. Continue reading for more information about both options.

• What is a Payment Processor or Merchant Account and why do I need one

A merchant account allows you to process and charge credit cards. Any business who needs to charge credit cards need to have a merchant account. You may already have a merchant account if you accept credit cards in your business.

Some merchant accounts are not compatible for internet transactions. If you already have a merchant account, contact them and make sure that yours accepts internet transactions otherwise you may need to upgrade it or apply for a new one.

If you already have a merchant account but not a gateway, you can contact them and ask for an Authorize.net gateway. Authorize.net is compatible with most merchant accounts.

If you need to get a new merchant account, Ticketor is compatible with the following options:

  • Braintree payments: Braintree offers service in a lot of countries around the world (US, Canada, Europe, Australia, ... ) and in different currencies. They offer fast approval at no monthly or setup fee.
  • Stripe: Stripe is an easy to get payment processor and is available in many countries around the world (including US, Canada, UK, Europe, Australia, ... ) and in different currencies. They offer fast approval at no monthly or setup fee. Using Stripe you can sell tickets internationally in over 130 currencies. Check for supported currencies here
  • Authorize.net:Authorize.net is a gateway that works with most merchant accounts in the US. No matter where you get your merchant account from, you can ask them for Authorize.net gateway.
  • PayPal Advanced or Pro with PayFlow:You can sign up for a PayPal Advanced or Pro with PayFlow. These accounts allow you to accept credit card on your own website.
  • NaviGate: NaviGate is a free gateway and in conjunction with the merchant account, allows you to accept credit card on your website.
  • PayU (India): Users located in India can use PayU as their payment processor.

• I already accept credit card in my business. Can I use the same merchant account?

Some merchant accounts are not compatible for internet transactions. If you already have a merchant account, contact them and make sure that yours accepts internet transactions otherwise you may need to upgrade it or apply for a new one.

You also need a Payment Gateway. Your website talks to your merchant account through the payment gateway. Ticketor is compatible with the most popular gateways, Authorize.net and NaviGate.

While Authorize.net is more popular and most merchant account companies offer it, NaviGate is free and can only be offered through MerchantPlus.

If you need to get a new merchant account, you can consider MerchantPlus. They have plans with no monthly fee, no setup fee, no contract, 5 minutes approval and setup and very competitive rates that allows you to get a merchant account today.

• How much does a merchant account cost?

There are usually some cost involved in having a merchant account including setup fees, monthly fees, discount rate and ...

Our partners Braintree or Braintree can setup your payment processor at no monthly fee, no setup fee, no contract, fast approval and setup and very competitive rates that allows you to get a payment processor right today.

This plan is very competitive with the free PayPal account but gives you the extra benefit of accepting payment directly on your website.

• What if I don't want to get a payment processor? Can I use Ticketor's payment processor?

The greatest advantage of Ticketor over other ticketing systems is that it allows you to use your own payment processor. It will reduce your payment processing cost and lets you get the sales money as tickets sell and before the event. However, if you don't want to have a payment processor, then you will have two options. You can either use PayPal as your only payment method or you can use Ticketor's merchant account or you can use both.

• What are the conditions for using Ticketor's payment processor?

If you don't have a payment processor or while you are waiting for your new payment processor, you can use Ticketor's payment processor. We collect the sales money and sent you checks to the address you provide in your W9 form.

There is a 5% fee on all transactions through Ticketor's payment processor that you can transfer to buyers in terms of service charge or share it with users in any proportion. We will deduct the fee and any unpaid statement balance from your check.

You will be responsible to make all the refunds and adjustments during the 5 days following your event. You will also be responsible for any charge-backs or disputes by your customers. Any charge-back fee, will be deducted from your unpaid balance or billed to your credit card on file. We will work with you to provide evidence to the credit card company that the charge is valid and if we win the case we will return the money back to you minus any dispute charges.

We will mail your check one week after your event assuming that your event is held successfully as it was advertised. In some cases Ticketor will keep 20% or more of your total sales for 3 months after the event to accommodate for possible charge-backs and disputes.

Before our accounting team can process your payment, we need to have your W9 form on file. Make sure to download the w9 form from here, print, fill and sign the form and email it to accounting@Ticketor.com.

For a full list of terms and conditions to use the Ticketor's payment processor, review Ticketor's Term of Service that you already agreed upon during the sign up.

• When do I get access to the sales money?

If you are using your own payment processor or PayPal account, the funds will be available in your account usually 2 or 3 days after the sales occur. It means that you will have access to the sales money, multiple weeks before the event.

But if you decide to use Ticketor's payment processor, we will keep the funds for 7 days after your event and in some cases we may keep part of the funds for a longer period to accommodate for charge-backs and disputes.

• What is PayPal and why PayPal

PayPal is a service that allows you to accept credit cards on your website. During the checkout, users will be redirected to PayPal, to enter their credit card information. PayPal authorizes the charge and collects the money into your PayPal account which is transferable to your bank account or could be debited in different methods.

PayPal will not share the credit card information with the website owner (you) and hence a lot of more knowledgeable internet users prefer to use this option for better security.

PayPal also allows different type of credit cards and also paying directly from bank accounts. This will allow users with no credit card or no popular credit card to be able to make payments online.

Considering the pros and cons, it is recommended to have PayPal as a secondary option of payment on your website. It is good if you can have PayPal alongside another payment processor.

• How much is the cost of using PayPal?

To use PayPal with your Ticketor site, you can use the Standard Business account which usually has NO Monthly Cost. The discount rate and other fees are available here.

• How can I sign up for PayPal?

You can signup for PayPal for free and just a few minutes. Just click here to go to PayPal and sign up for a free Standard Business account.

Billing, Charges & Cancellation

• How often do I get a bill?

Your usually get billed on a monthly basis on the same day of the month when your account was originally set up.

In some scenarios, the system may ask you to make a partial payment in the middle of the billing cycle but anyway you will only pay for the sales that have already occurred on your website and you have already collected the money.

• Where can I see my bill?

You can login to your website as admin to view your statement or the history of your previous statements. We don't offer paper bills.

• How can I pay my bills?

We only accept auto-payments using the credit card on file. If your credit card expires or does not go through, you will get an email to enter a different credit card.

We accept Visa, MasterCard, AmericanExpress and Discover.

• How can I cancel my account?

Just contact the customer support and your account will get cancelled by the end of current billing period.

• Is there a cancellation fee?

No. $0.00

• Do I have to enter a long term contract to build my website?

No- You can cancel any time and your account will get cancelled by the end of current billing period.

Events, Venues & Promotions

• Who is going to add tickets to my website?

You are responsible to add tickets to your website. The help page and our customer support team can help you through the process.

• Who is going to setup my venue and the seating chart?

You are responsible to create and setup the seating chart yourself. The help page and our customer support team can help you through the process.

• Is my venue and seating chart supported?

Our system is compatible with most of the venues. It can sketch the interactive seating chart pretty close to the original seating chart.

It is compatible with amphi-theatre style seating charts, round-table seating charts, night-club style tables, general admission venues and and mixture of them.

• What if my event doesn't have a seating chart (like a stand-up event or a general admission event)?

It doesn't matter. You can sell general admission tickets on your website.

• What if my event does have a seating chart?

You can allow your customers to pick their seat on the interactive seating chart or they can ask the system to find them best available seats for their price range.

Only a few websites can offer this feature!

• What if my event is cancelled?

You need to mark the event as cancelled on your website and stop selling tickets immediately. You should also contact all the customers who purchased tickets for this event and let them know of the cancellation. You may also be responsible to make a refund to all customers.

In full-service mode, you can contact customer support and we will take care of all the above.

If you are using Ticketor's payment processor, you must notify us as soon as the event is cancelled. We will make full refund (including all service charges) to all customers who purchased the tickets and you will be charged for the transaction fees on all the charges and refunds made through Ticketor's payment processor.

• What delivery methods are supported?

Your website can handle all popular delivery methods including will-call, e-ticket, and different mail providers.

• How much is the charge for each delivery methods?

You can totally decide how much you want to charge for each delivery method.

• How should I deliver will-call tickets?

Will-Call Delivery (Not on the event day):

If you are providing a location where users can pick up their will-call tickets before the event day, you need to use the reports to find the sale, print the tickets and hand them in.

On the event date after the sale is closed

When the sale is closed, you need to print out all the will-call tickets and take them to the venue for delivery.

• What is an e-Ticket?

E-Ticket or electronic ticket, is the ticket that customer can print out using their printer to get admitted to the event. It is the most popular and convenient method of ticket delivery.

• What does an e-ticket look like?

Here is a sample e-Ticket printed with Ticketor. It will have your logo and a thumbnail of the event on each ticket. Also there is a barcode at the top for security.

Issue and validate secured e-tickets

• Do I still need to print traditional tickets for my event?

If you are planning to sell most of the tickets online or through your box-offices that use your website, then you don't need to print traditional tickets.

You can use e-Tickets for will-call and mail delivery methods and you can also print e-Tickets for the unsold tickets and you can sell them at the venue even if you don't have access to your website at the venue.

• Are e-Tickets secured?

E-Tickets are secured using a hard to generate number which is printed at the top and also printed in barcode format. If they are used and validated properly, they are event more secure than the traditionally printed tickets.

• How can I validate e-Tickets?

It is important to validate e-tickets to make sure that they are not fake, they are not returned or voided and that they are not duplicate copies.

There are two different methods with the same concept:

  • Admission List: You can print an admission list and while admitting customers to the event, validate their ticket with the admission list and check mark the admitted tickets in the list to prevent the duplicates. This is suitable for events with less than 200 e-Tickets.
  • Barcode Scanner: To automate the process and make the validation quicker, you can use a barcode scanner and scan the barcode of each ticket will admitting. The barcode scanner searches for the code and confirms if the ticket is valid. It will show an error message if the ticket is not valid or duplicated.

• What if somebody prints multiple copy of an e-Ticket?

You will catch the duplicate tickets while validating the tickets. Only the first copy of the ticket is accepted. The customer is responsible to protect their ticket and not copy it.

• How can I get a compatible barcode scanner?

You can either rent or purchase a compatible barcode scanner. For more information contact customer support.

• If somebody returns a ticket, what happens to the e-Ticket he has already printed?

It will be automatically voided and not accepted by the barcode scanner or the admission list.

• What mail options shall I offer on the website?

You necessarily don't have to offer mail option. Most of the customers will prefer e-tickets and the rest can use will-call. If you want to offer mail, you can contact different mail providers (USPS, UPS, FedEx, etc.) to find out about the service that best matches your need and the cost. You should also ask about the delivery time and make sure to stop the mail delivery method a few days before the event to accommodate enough time for the shipping.

• What if a ticket gets lost in mail?

We recommend mailing e-tickets as opposed to the printed tickets. If the customer reports that their ticket is lost, you can easily return (void) the e-tickets and issue new e-tickets with new codes. This will help you offer cheaper mailing options.

If you have to mail the printed tickets instead of e-tickets, make sure to offer mail services that insure your package or ask for customer signature upon delivery.

• How can the website help me promote my events?

The website collects the email addresses of all your customers and allows you to send out news-letters to customers who are in your mailing list.

If you have added Facebook feature, it will allow you to create a Tickets tab on your Facebook page where fans can get information and start the purchase process directly from your Facebook page

Your site and all the URLs are search engine friendly and help your event show up in internet search results (Google, Yahoo, Bing, etc.).

You can add text, pictures and video to the event page to make it more desirable.

By default your email is listed in our news-letter which reaches thousands of users in different areas.

• When do I know how many tickets are sold?

All our reports are real-time. Meaning that they show any sale immediately. You can check the status of tickets at any time.

• Can I get an email anytime a ticket gets sold?

Yes, anytime a ticket is sold, you will get an email similar to the confirmation email sent to the customer.

Supported language: English
Supported Countries:
  • United States
  • Canada
  • United Kingdom
  • Australia
  • European Union
  • Hong Kong
  • India
  • Ireland
  • Israel
  • Malaysia
  • Malta
  • Netherlands
  • Singapore
  • Belgium
  • Brazil
  • Czech Republic
  • Denmark
  • Hungary
  • Japan
  • Mexico
  • Norway
  • New Zealand
  • Philippine
  • Poland
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkish
Learn everything about selling tickets online Successful online ticket sales on Ticketor