Sell tickets online, on your website and in the box-office
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Sell Tickets on Your Own Website with Your Own Logo & Branding!

Setup Your Own Ticket Selling Website in 3 Simple Steps!

Collect Money Directly in Your Account, Several Days Before the Event!

Let Buyers Pick Their Seat On an Interactive Seating Chart!

Don't Pay High Charges to Sell Tickets!

Control All Charges (Convenience fees, Shipping & Handling, etc.)

Ticketor FAQ: How to Sell Tickets Online!!

General

• What will be the address of my website?

If you own a domain name (for example: www.MyWebsite.com) or are planning to get one, you can have your website on the domain.

If you already have a domain name that is pointing to your website, then you can use a sub-domain of that domain (Ex: Tickets.MyWebsite.com).

If you prefer not to use a domain name, you can use the default address at www.Ticketor.com/[A name you pick].

• I have purchased a domain name. Can I use it for my website?

Sure. After sign-up, you will get the instruction on how to point your domain name to the website.

• I already have a website but it is not capable of selling tickets. Can I integrate the new website into my website?

Sure you can. There are several integration methods and you can seamlessly integrate your Ticketor with your site. You can use Ticketor to add a ticketing section to any site or you can embed ticketing, as an iframe, in your pages.

• I already have a website but it is not capable of selling tickets. Can I replace it with Ticketor?

Sure Ticketor is actually a website builder. You can use it not only as a ticketing site, but also as a full website to represent your business..

• Can I sell other merchandise on Ticketor? (CDs, DVDs, T-Shirts, etc.)?

Yes, Ticketor has a simple store-online that allows you to sell merchandise online.

• Can I try the site for FREE?

Yes, Simply sign up for the Basic plan and try it for yourself. You don't have to pay unless you actually start selling tickets and using the site.

• Is there a cancellation fee?

No. $0.00

• Do I have to enter a long term contract to build my website?

No - You can cancel at any time.

• Can I use this website to sell tickets for other organizers?

Yes. You can actually offer ticketing service to other event organizers.

• Do I have to pay for the hosting?

No. Hosting is free and covered.

• Can I get email addresses for my domain name?

If you are using a domain name or a sub-domain, then the answer is yes, you will get a set of pre-defined email addresses for your domain that you can use to communicate and sent and receive emails at.

Here is the list of addresses.

  • support@[Your domain or subdomain]
  • charges@ [Your domain or subdomain]
  • info@ [Your domain or subdomain]
  • information@ [Your domain or subdomain]
  • orders@ [Your domain or subdomain]
  • privacy@ [Your domain or subdomain]
  • sales@ [Your domain or subdomain]

If you decide to use Ticketor.com as your domain name, you will get:

  • [The Name You Choose]@Ticketor.com

All outgoing emails including welcome emails, sales confirmation and customer communication will go through these emails. We will never expose your personal email address.

• What if I need help?

Our goal is to make sure you are able to use every single feature of the site. Our admin support team will be happy to help you with any issues you may have.

The site is designed in an intuitive manner. So you can simply start using it. We also have walk-throughs, step-by-step instructions and tutorial videos.

We have the best customer support! You will be assigned a dedicated customer support engineer and you can chat with them or send them email at any time for free.

Need more help? We can even arrange for a remote meeting.

Terminology

• What is will-call?

Will-Call is a delivery method where customer purchases their ticket online and picks it up at a designated address or a booth at the venue.

Usually will-call tickets are available for pick-up from a few hours before the event at a booth at the venue, however if you have an office, or a retail location, you can offer pick-ups at your location.

• What is a general-admission event?

A general-admission event is an event that a seat does not get assigned to the buyer during the purchase. It may be a seated event on a first-come-first-serve basis or it may be a standing event.

Even though the event is not assigned seated, you can still have price levels and price variations. For example you may have different price levels for balcony or VIp area or you may offer child, senior or early-bird tickets.

• What is an assigned-seat event?

This is an event in which the customer is assigned a seat during the ticket purchase. Each ticket has a seat number on it.

Different sections and rows may have different prices or you may offer different price variations for the same seat. For example senior or kid prices.

Features

• Can customers return tickets on my website?

Yes and only if allowed by your returns policy. The website has the feature to allow returns however you should specify for each event if you accept returns and until what time you accept returns. You can also specify how much fee you deduct from the returned tickets.

The customer can select to return tickets for refund to their credit card or refund for "Store Credit" that can be used for further purchases.

• Can I return tickets on my website?

Yes, you as the admin will be able to make refunds for any purchase. You can return any ticket for any amount either as refund to original credit card or to store credit.

• How much can I customize the design of my website?

Your website come with a designer which allows you to easily design the site to your perfection. You can pick a theme (colors), upload logo, background-image, header, email headers, email footers, logo for e-tickets and more.

Advanced users and designers can also upload CSS to have more control on the design.

• Can I match the feel and look of the Ticketor website with my existing website?

Yes, you can usually get to a design which is very similar to your existing website.

• Can I add CSS to my website?

Yes, you can use CSS to design your website and have full control over the design.

• Can I have free form content pages?

Yes, You can have content pages that you can edit using a rich text editor and add pictures or videos.

• Can I have a photo/album page?

Yes, You can create as many photo and video galleries.

• Can I have a page for news or blog?

Yes, you can create as many blog/news pages.

• Can I have my videos on the site?

You can create as many photo and video galleries.

• Can my users login with Facebook?

Yes, you can integrate with Facebook and add Facebook login

• Can I sell on my Facebook page?

Yes, you can add an events tab to your Facebook page and the visitors can start the purchase process right from the Facebook page

• How does Facebook integration help my business?

By adding "Facebook" feature, your website will get integrated with Facebook and leverage the power of Facebook to reach to more customers.

  • You can add a "Tickets" tab to your Facebook page where your fans can get information and start purchasing directly on your Facebook page
  • Users can login with their Facebook account for easier access to the site
  • Like and Share your events
  • and more to come ...

• Can I show ads on my website?

Yes, by adding "Google AdSense Integration" feature you can display up to 3 ads on every page and get paid by Google for your website's traffic.

Google AdSense is a system by Google that allows Google to display ads on your website and in return, getting paid by Google based on your website traffic and/or the number of clicks on the ads by your website visitors.

You will need to Sign Up for a Google AdSense account for free to use this feature.

• Can I monitor / analyze my sites traffic?

Yes, add the "Google Analytics" and you can get detailed analytics for your website including the traffic amount, source of traffic, visitors demographic and their behavior and much more.

• Can I sell merchandise on Ticketor? (CDs, DVDs, T-Shirts, etc.)?

Yes, Ticketor has a simply store-online feature that allows you to sell merchandise online. Just add the store-online feature to your website.

• Do I have access to my customers information?

Yes, you will have access to each customer information and contacts.

• Does my website share any information with other Ticketor sites?

By default, your website and all your events are listed automatically in our mailing list and get free advertising. In return, your customers will have the option to opt-in the Ticketor mailing list and receive emails.

If you don't want to be listed in our mailing list, or you don't want your customers to receive our mailing list, contact customer support to opt-out this feature.

• Can I send out email/news-letter to my mailing list?

Yes, you can create email templates and send out emails and news-letter to you customers.

• Can I send out emails to people who purchased tickets to a specific event?

Yes, you can send email to anybody who purchased tickets to a specific event.

• Is my website secured (SSL)?

Yes Ticketor is PCI (payment card industry) compliant and all transactions are handled securely.

• Can I use this website to sell tickets for other organizers?

Yes. If you want to sell tickets for other organizers, the website offers everything you need.

Site Setup & Design

• How easy is it to setup a site?

Setting up a site is very easy. Just fill out the sign up form and sign up. Your website will be immediately ready and you will be taken to the site to customize and design. You will be provided with walk-throughs and instructions.

You should be able to set up everything and start selling in minutes.

• Can I try the site for FREE?

Yes, Simply sign up for the Basic plan and try it for yourself. You don't have to pay unless you actually start selling tickets and using the site.

• Can I add/remove site's features later on?

Yes, you can add/remove any feature at any time.

Payments & Settlements

• How can I receive payments on the site?

The greatest advantage of Ticketor is that you collect the sales money directly through your own payment processor / PayPal. It means that you will have access to your money directly and as tickets sell (before the event). Depending on your bank and payment processor settings, the funds from each sale will be available in your account in few business days after each sale.

• What if I don't have a payment processor or merchant account?

Any business who needs to charge credit cards, needs a payment processor. You can easily get a payment processor during the set up and start using it right away.

• What is a Payment Processor or Merchant Account and why do I need one

A payment processor allows you to accept and charge credit cards. Any business who needs to charge credit cards need to have a payment processor. You may already have a payment processor if you accept credit cards in your business.

The greatest advantage of Ticketor is that you collect the sales money directly through your own payment processor / PayPal. It means that you will have access to your money directly and as tickets sell (before the event). Depending on your bank and payment processor settings, the funds from each sale will be available in your account in few business days after each sale.

Please note that personal or business bank accounts, are not able to process credit cards. So you need a payment processor to charge the credit cards and deposit the money to your bank account.

If you don't have a payment processor, or your payment processor is not compatible or cannot be used for online transactions, you can simply get a payment processor in few minutes and use it right away.

Simply go to Control Panel > Account & Settings > Payment Processor, then click on the blue "Connect or get a Stripe Account". It will take you to Stripe.com. Fill out the form and as soon as you are done, you will be ready to charge credit cards and accept payments. It shouldn't take more than few minutes.

If Stripe is not available in your country, you can try one of the below payment processors.

If you already have a merchant account you should first make sure that they are set up to accept online transactions. If not you will have to get a new payment processor.

If your payment processor is not in the list of supported payment processors below, you may still be able to use it. Most payment processors are compatible with Authorize.net gateway. Contact your payment processor and ask them to set up an Authorize.net gateway for you. However, remember that it may be cheaper and faster to get a new Stripe account instead.

Ticketor is compatible with the following options:

  • Stripe: Stripe is an easy to get payment processor that is available in many countries around the world (including US, Canada, UK, Europe, Australia, ...) and in different currencies. They offer immediate, online approval at no monthly and setup fee. Using Stripe, you can sell tickets internationally in over 130 currencies. Check for supported currencies here
  • Braintree payments: Braintree offers service in a lot of countries around the world (US, Canada, Europe, Australia, ...) and in different currencies. Approval and set up may take a few days. They offer service at no monthly or setup fee.
  • Authorize.net: Authorize.net is a gateway that works with most merchant accounts in the US and other countries. No matter where you get your merchant account from, you can ask them for an Authorize.net gateway.
  • PayPal Advanced or Pro with PayFlow: You can sign up for a PayPal Advanced or Pro with PayFlow (US only). These accounts allow you to accept credit card on your own website.
  • PayU (India): Users located in India can use PayU as their payment processor.

Please note that payment processors are not in any way related to Ticketor. The rates and information posted above, may have changed since this document was last updated. Always check with the provider site for latest updates.

• I already accept credit card in my business. Can I use the same merchant account?

If you already have a merchant account you should first make sure that they are set up to accept online transactions. If not you will have to get a new payment processor.

If your payment processor is not in the list of supported payment processors below, you may still be able to use it. Most payment processors are compatible with Authorize.net gateway. Contact your payment processor and ask them to set up an Authorize.net gateway for you. However, remember that it may be cheaper and faster to get a new Stripe account instead.

Ticketor is compatible with the following options:

  • Stripe: Stripe is an easy to get payment processor that is available in many countries around the world (including US, Canada, UK, Europe, Australia, ...) and in different currencies. They offer immediate, online approval at no monthly and setup fee. Using Stripe, you can sell tickets internationally in over 130 currencies. Check for supported currencies here
  • Braintree payments: Braintree offers service in a lot of countries around the world (US, Canada, Europe, Australia, ...) and in different currencies. Approval and set up may take a few days. They offer service at no monthly or setup fee.
  • Authorize.net: Authorize.net is a gateway that works with most merchant accounts in the US and other countries. No matter where you get your merchant account from, you can ask them for an Authorize.net gateway.
  • PayPal Advanced or Pro with PayFlow: You can sign up for a PayPal Advanced or Pro with PayFlow (US only). These accounts allow you to accept credit card on your own website.
  • PayU (India): Users located in India can use PayU as their payment processor.

• How much does a merchant account cost?

Each payment processor may have different rates.

Check Stripe or Braintree or PayPal fees.

• When do I get access to the sales money?

The greatest advantage of Ticketor is that you collect the sales money directly through your own payment processor / PayPal. It means that you will have access to your money directly and as tickets sell (before the event). Depending on your bank and payment processor settings, the funds from each sale will be available in your account in few business days after each sale.

• What is PayPal and why PayPal

PayPal is a service that allows you to accept credit cards on your website. During the checkout, users will be redirected to PayPal, to enter their credit card information. PayPal authorizes the charge and collects the money into your PayPal account which is transferable to your bank account or could be debited in different methods.

It is very easy to obtain a standard PayPal account and it can be done online in few minutes. However, PayPal has some disadvantages. PayPal is not the most user-friendly payment method.

User has to be redirected to PayPal to make the payment and PayPal decides on a case-by-case basis whether the customer can pay directly on PayPal using their card or they have to sign in for a PayPal account to make the payment. The decision is made based on PayPal risk management algorithms. Getting redirected to PayPal and having to create an account could be a hassle and confusing to some buyers.

On the other side, PayPal gives extra security to the user as PayPal will not share the credit card information with the website owner or merchant (you) and hence a informed internet users may prefer to use this option for better security.

PayPal offers service in many countries and currencies. So for some countries, PayPal may be the only available payment processor.

Considering the pros and cons, and if you have the option to get a payment processor, it is recommended to have PayPal as a secondary method of payment. If you integrate both a payment processor and a PayPal account, the buyer gets the option to choose one on the checkout page.

• How much is the cost of using PayPal?

To use PayPal with your Ticketor site, you can use the Standard Business account which usually has NO Monthly Cost. The discount rate and other fees are available here.

• How can I sign up for PayPal?

You can signup for PayPal for free and just a few minutes. Just click here to go to PayPal and sign up for a free Standard Business account.

Billing, Charges & Cancellation

• How often do I get a bill?

Your usually get billed on a monthly basis on the same day of the month when your account was originally set up.

However, the system may ask you to make partial payments in the middle of the billing cycle, but anyway, you will only pay for the sales that have already occurred on your website and you have already collected the money.

• Where can I see my bill?

You can login to your website as admin to view your current and past statements. We don't offer paper bills.

• How can I pay my bills?

We only accept auto-payments using the credit card on file or your PayPal account. If your credit card expires or does not go through, you will get an email to enter a different credit card.

We accept Visa, MasterCard, AmericanExpress, Discover and PayPal.

• How can I cancel my account?

Just contact the customer support.

• Is there a cancellation fee?

No. $0.00

• Do I have to enter a long term contract to build my website?

No- You can cancel at any time.

Events, Venues & Promotions

• Who is going to add tickets to my website?

You are responsible to add tickets to your website. Instructions, tutorials and walk-throughs are available as well as great customer support.

• Who is going to setup my venue and the seating chart?

You are responsible to create and setup the seating chart using the seating chart designer. Instructions, tutorials and walk-throughs are available as well as great customer support.

• Is my venue and seating chart supported?

Our system is compatible with almost any venues and seating structure. You can design the interactive seating chart pretty close to the original seating chart.

It is compatible with amphi-theatre style seating charts, round-table seating charts, night-club style tables, general admission venues and and any combination.

• What if my event doesn't have a seating chart (like a standing events or a general admission event)?

It doesn't matter. You can sell general admission tickets on your website.

• What if my event does have a seating chart?

You can allow your customers to pick their seat on the interactive seating chart or they can ask the system to find them best available seats for their price range.

• What if my event is cancelled?

Events may cancel for different reasons. What you do in case of the event is cancellation is up to you and your business strategies. Ticketor does not force you into taking any action however we provide the tools for you to properly inform the buyers of the cancellation and to refund the tickets.

Most organizers inform the buyers of the event cancellation as soon as it happens and let them know that they are going to be refunded in few days. This will reduce the chance of any possible credit card dispute or charge-back.

  1. Edit the event and set the "sales end date" to the past so the sales will stop. You may want to also update the title and add "Cancelled" to the title. Also, you can explain the cancellation reason and when the buyers can expect a refund in the event description or title.
  2. To send an email, simply use the newsletter and send an email to all the people who purchases tickets to that specific event, explain the cancellation and when and how they are going to get refunds.
  3. Then you can void or refund all the invoices. Credit card refunds will show up on the buyer statement in a few days. So, you may want to ask the buyers to be patient and wait a couple days to see the refund.

• What delivery methods are supported?

Your website can handle all popular delivery methods including will-call, e-ticket, digital tickets and different mail (post) providers.

• How much is the charge for each delivery methods?

You can determine and set the fees for each delivery method.

• How should I deliver will-call tickets?

One method of delivery is will-call where the customer picks up his tickets at a booth at the venue or a designated pick up location before the event. Users who don't have access to a printer may choose this option.

If will-call is offered as the delivery method, you should be prepared to deliver the will-call tickets.

There are 2 methods to deliver will-call tickets:

  1. Print and hand out the tickets as the buyer shows up:

    You can use the Box Office menu > Ticket Pickup page to find the invoice by confirmation number, email, invoice number or credit card number. When you hit search, a list of invoices that match your criteria will show up in the list.

    The invoices that are set for will-call and are NOT delivered yet, will have a icon. Clicking on the icon, will print the tickets and mark the invoice as delivered.

    You can print on a regular paper/printer or you can use thermal printers to print professional tickets.

    A receipt will be printed with each invoice, which you can have it signed and keep for your records.

    You can also view/edit the invoice using the icon.

  2. Print all the will-call tickets in bulk and take to the venue:

    On the events date, you can use the Control Panel > Events & Venues > Print Tickets page. Select your event and from the Actions menu, select "Print will-call tickets".

    Then you can print all will-call tickets, sorted in alphabetic order. You can print on a regular paper/printer or you can use thermal printers to print professional tickets.

    A receipt/header with the buyer's information will be printed with each invoice, which you can have it signed and keep for your records.

    At this point, you should probably disable the will-call option for the event so more tickets are not sold as will-call.

• What is an e-Ticket / Digital Ticket?

E-ticket is the easiest, most automated and most popular delivery method. As soon as the buyer purchases the tickets, they can print the tickets out or they can show them on their phone. They also receive a confirmation email with a link to their tickets. They can also access their e-tickets by logging in to their account and using the User Menu > Tickets > Print e-tickets

e-Tickets are secured using a hard-to-generate code that is printed on each e-ticket. It is printed in QR code format, barcode format and human readable digits. At the gate, tickets should be validated to make sure they are valid and they are not duplicate (not being used more than once).

All you have to do, is to validate those tickets at the gate. Check out our blog on Gate Control & e-Ticket Validation for more information.

• What does an e-ticket look like?

Here is a sample on an e-Ticket printed with Ticketor. You can customize the look and color. It will be printed with your name and logo (not Ticketor's). Each ticket will have a barcode and QR code for security and validation.

Issue and validate secured e-tickets

• Do I still need to print traditional (hard-copy) tickets for my event?

Since you are selling tickets online, you probably don't need traditional physical printed tickets. Most people will buy online and either print their tickets at home or just show them on their phone. You can even use the same approach for your retail locations and over-the-phone sales.Check out Control Panel > Help & Support > Help & Instructions > Sell tickets over the phone or face-to-face at a retail location or the box-office for more information.

However, if you need physical tickets, using Ticketor, you can print physical (hard) tickets with barcodes that are compatible with the e-tickets and can be scanned using the same scanning process.

You can either purchase a thermal ticket printer and ticket stocks from Ticketor's store and print hard tickets by yourself or order tickets so we print and ship to you.

Printed tickets will look like:

You can print in up to 6 colors.

• Are e-Tickets secured?

e-Tickets are secured using a hard-to-generate code that is printed on each e-ticket. It is printed in QR code format, barcode format and human readable digits. At the gate, tickets should be validated to make sure they are valid and they are not duplicate (not being used more than once).

All you have to do, is to validate those tickets at the gate. Check out our blog on Gate Control & e-Ticket Validation for more information.

• How can I validate e-Tickets?

In this section, you will learn about different methods of gate control and ticket validation.

The concept:

The purpose of gate control is to validate tickets at the gate and admit valid tickets to your event while distinguishing and rejecting all invalid and duplicate tickets.

  • Invalid Tickets: Tickets that are generated fraudulently or belong to another event or another performance of this event or they are purchased but later refunded.
  • Duplicate Tickets: Tickets that are printed or copied more than once and are being used to admit more than one person to the event.

To achieve this goal, each ticket has a unique, hard-to-generate numeric code. The code is printed on each ticket as human-readable numeric value, right below the barcode. The same code is also printed on tickets, in a machine-readable format, as both a barcode and a QR code. So in other words, the barcode, QR code and the number printed below the barcode, all represent the same code.

At the gate, the code should be read from the ticket and validated against a a list of all valid codes for the event. If the code exists in the list, the ticket is valid.

Then the code should be checked off the list to indicate that this ticket is already used and so it cannot be used by potential duplicates of the same ticket.

Besides accuracy, one of the important factors in gate control, is the speed. A good gate control solution, should be able to read the code and validate it as fast as possible to avoid causing a line at the entrance.

Ticketor offers different gate control methods to support events as small as a party with a dozen guests up to concerts or festivals with tens of thousands of attendees and you can choose the one that best matches your needs

Method 1: Admission List

In the most basic method of the gate control, proper for small events with one gate only, you can print out an admission list from Control Panel > Events & Venues > Admission List, which is a checklist of all valid codes for the event with the buyer name and information. Then read the numeric code on each ticket and find it in the checklist and check the code off the list.

Method 2: Use a smartphone/tablet/laptop with an optional external barcode scanner

In this method you can use a smartphone, tablet or laptop (we will call it the "device" going forward) and an optional Bluetooth or USB barcode scanner

You will use either the device camera or an external barcode scanner to read the barcode or the QR code. Then the numeric code is transferred to the device for validation.

The device communicates with Ticketor's server through internet to validates the ticket against a central list and shows the validation result on the screen. This method ensures that all gate control devices validate against a single, central list and they are always in sync. Moreover, they have access to the most recent information which means you can keep selling tickets, adding new tickets, making returns even after you open the gates and the devices accommodate for all the updates. (for offline validation options, in case there is no internet access at the gate, continue reading)

To get more information and familiarize yourself with the concept please check out this article

• What if somebody prints multiple copy of an e-Ticket?

You will catch the duplicate tickets while validating the tickets. Only the first copy of the ticket is accepted. The customer is responsible to protect their ticket and not copy it.

• How can I get a compatible barcode scanner?

For small to medium events, you can use your phone for scanning and validation. For bigger events you may need physical scanners. You can find compatible scanners at Ticketor Store.

• If somebody returns a ticket, what happens to the e-Ticket he has already printed?

It will be automatically voided and not accepted by the barcode scanner or the admission list.

• What mail options shall I offer on the website?

You necessarily don't have to offer mail options. Most of the customers prefer e-tickets and the rest can use will-call. If you want to offer mail, you can contact different mail providers (USPS, UPS, FedEx, etc.) to find the best option for your needs and the related cost. You should also ask about the delivery time and make sure to stop the mail delivery option a few days before the event to accommodate enough time for the shipping.

• What if a ticket gets lost in mail?

You can void the tickets and re-issue new tickets with new barcodes.

• How can the website help me promote my events?

Ticketor submits your site and events (except private events) to Google and other search engines on regular basis to make sure they are easily searchable and ranked high in the result.

Your site and all the URLs are search engine friendly and help your event show up high in the search engine search results (Google, Yahoo, Bing, etc.).

The website collects the email addresses of all your customers and allows you to send out news-letters to customers who are in your mailing list.

Facebook integration, allows you to leverage the power of Facebook to better promote your events.

You can add text, pictures and video to the event page to describe the events.

• When do I know how many tickets are sold?

You receive emails when there is a sales on your site. However, all our reports are real-time. Meaning that they show the most recent data at anytime. You can pull the proper reports to check the status of your sales.

• Can I get an email anytime a ticket gets sold?

Yes, anytime a ticket is sold, you will get an email similar to the confirmation email sent to the customer.

Supported language: English
Supported Countries:
  • United States
  • Canada
  • United Kingdom
  • Australia
  • European Union
  • Hong Kong
  • India
  • Ireland
  • Israel
  • Malaysia
  • Malta
  • Netherlands
  • Singapore
  • Belgium
  • Brazil
  • Czech Republic
  • Denmark
  • Hungary
  • Japan
  • Mexico
  • Norway
  • New Zealand
  • Philippine
  • Poland
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkish
Learn everything about selling tickets online Successful online ticket sales on Ticketor